Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Triage Officer
| Dyddiad hysbysebu: | 20 Medi 2024 |
|---|---|
| Cyflog: | £27,069 i £30,997 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Hydref 2024 |
| Lleoliad: | Dover, Kent |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Dover District Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | DDC0674 |
Crynodeb
The Dover District is steeped in history, with the iconic White Cliffs of Dover, several castles including the Lord Warden of Cinque Ports residence, Walmer Castle. As well as the coastline, the District has wonderful countryside, lush valleys and beautiful parks and gardens.
Main Duties:
Our Housing Options team provides advice, support and help to families and individuals facing problems with their housing.
This role will provide a high quality first point of contact and triage service to customers approaching for housing assistance, face-to-face, on the telephone and by e-mail, to determine whether the customer is homeless or is at risk of homelessness.
The role will provide effective operational and administration support within the team. This will include contacting customers to gather information, making third parties enquiries, writing letters, taking notes, responding to emails, and updating records.
Essential Requirements:
The successful candidate will be able to demonstrate;
- Experience of working with members of the public
- Good customer care and interpersonal skills
- Excellent communication skills both verbal and written
- Ability to work calmly and accurately under pressure
- Ability to work in a team and develop effective and supportive relationships with colleagues
- Educated to GCSE level at Level 4 or above in 5 subjects, including Maths and English, or equivalent qualifications
What do we offer?
- Benenden Membership and Employee Assistance Program
- Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
- Generous annual leave provision
- Discounts including reduced membership rates at the local leisure centre
- On-site parking.
Due to the nature of this role the successful applicant will be required to undertake a Basic DBS check and a Baseline Personal Security Standard (BPSS) as part of their pre-employment checks.
For an informal discussion about this post, please contact Ms Pam Millington, Senior Housing Options Officer, on 01304 872202.
Closing Date: 4 October 2024
Interview Date: 14 October 2024
Main Duties:
Our Housing Options team provides advice, support and help to families and individuals facing problems with their housing.
This role will provide a high quality first point of contact and triage service to customers approaching for housing assistance, face-to-face, on the telephone and by e-mail, to determine whether the customer is homeless or is at risk of homelessness.
The role will provide effective operational and administration support within the team. This will include contacting customers to gather information, making third parties enquiries, writing letters, taking notes, responding to emails, and updating records.
Essential Requirements:
The successful candidate will be able to demonstrate;
- Experience of working with members of the public
- Good customer care and interpersonal skills
- Excellent communication skills both verbal and written
- Ability to work calmly and accurately under pressure
- Ability to work in a team and develop effective and supportive relationships with colleagues
- Educated to GCSE level at Level 4 or above in 5 subjects, including Maths and English, or equivalent qualifications
What do we offer?
- Benenden Membership and Employee Assistance Program
- Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
- Generous annual leave provision
- Discounts including reduced membership rates at the local leisure centre
- On-site parking.
Due to the nature of this role the successful applicant will be required to undertake a Basic DBS check and a Baseline Personal Security Standard (BPSS) as part of their pre-employment checks.
For an informal discussion about this post, please contact Ms Pam Millington, Senior Housing Options Officer, on 01304 872202.
Closing Date: 4 October 2024
Interview Date: 14 October 2024