Care & Support Team Manager
| Posting date: | 31 July 2024 |
|---|---|
| Salary: | £30,000 to £40,000 per year |
| Additional salary information: | £35,447 |
| Hours: | Full time |
| Closing date: | 28 August 2024 |
| Location: | PE29 1PR |
| Company: | Metropolitan Thames Valley Housing |
| Job type: | Permanent |
| Job reference: | MTVH180397 |
Summary
Care & Support Team Manager
Huntingdon
£35,447 - 37,313
Overall Responsibility:
Managing and leading designated services across a geographical area included regulated activity in the delivery ensuring effective and measurable compliance with contractual, regulatory and business requirements, while delivering excellent, personalised, value for money services to customers.
Effectively manage staff, service budgets and other resource management to ensure commercial viability and strengthen Metropolitan’s market position.
To ensure customer engagement in shaping service delivery.
None of the services you manage will be CQC registered.
Key Responsibilities:
Providing direction
- Support the development and remodeling of services, raising the profile of care and support services and the Metropolitan offer to customers.
- Develop, deliver and report on team plans for designated service areas to evidence high quality service delivery.
- Ensure the Metropolitan vision and culture are embedded within core areas of responsibility and promoted to enhance Metropolitan’s reputation in the market place.
- Lead, develop and manage the performance of the team so that it functions as a cohesive, high performing team, which achieves targets, standards and continuous improvement in service performance.
- Ensure customer and staff engagement in the development and implementation of business processes to ensure they meet changing requirements.
- Lead by example to ensure that services provided adhere to business standards associated with core business disciplines.
- Ensure that the service meets the requirements of Care Quality Commission (CQC) and that audit recommendations are implemented.
Working with People
- Ensure customers are involved in shaping the care and support services they receive to maximise their wellbeing and ensure that their individual requirements are met.
- Ensure excellent communication across teams within Metropolitan that supports quality service delivery and shares good practice.
- Ensure excellent external liaison with stakeholders that promotes Metropolitan’s reputation and delivers on service targets.
- Recruit, induct, develop and manage the performance of staff to ensure cohesive, high performing teams, which achieve performance targets and consistently high service standards. Including assessment of learning programmes where required.
- Ensure the Metropolitan Management Guide is understood and followed.
- Promote and embed a coaching approach that encourages innovation, creativity and problem solving that maximises customer satisfaction.
Using resources
- Set and manage service income and expenditure budgets effectively, to meet contract and business requirements, ensure viability and maintain excellent standards of service delivery.
- Identify and evaluate risks and contingencies required for designated services and develop plans to ensure business efficiency and continuity.
- Ensure resources and central services (e.g. people, IT, offices) are utilised efficiently.
Achieving results
- Monitor, manage and report on performance and risk, taking appropriate action to ensure compliance with quality standards, business targets, contractual and regulatory frameworks.
- Ensure the staff team meets the quality, financial and performance targets of the designated services in delivering excellence to customers.
- Achieve consistently high customer satisfaction levels by using and sharing learning from customer feedback.
- Ensure customer engagement through volunteering/apprentice opportunities and customer feedback.
Managing self and personal skills
- Perform other duties as may be reasonably required by your line manager.
- Manage your own continual professional development utilising available learning resources and opportunities and own personal networks.
- Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan’s Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers.
- Demonstrate flexibility regarding working patterns.
- To work on a rota basis including unsocial hours, weekends and public holidays providing sleep-ins and on-calls where appropriate.
- To be available to cover other registered services in the absence of the Registered Manager.
This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out.
Please check the full Job Description attached for the full profile.
You may be required to perform any reasonable tasks comparable with the level of responsibility at the request of your manager.
MTVH reserves the right to alter the content of this job profile to reflect changes to the organisation or the services it provides.
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ‘Beliefs day’ once a year to have an extra a day off
- Supported family friendly approach with extended parental leave
- Enhanced pension with matched contributions of up to 9%
- Option to buy or sell up to 5 days annual leave per year
- Life assurance cover 3 x your salary
- Cycle2work scheme
- Hybrid Working - Dependent on job role and department
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
- Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
- Gender
- Ethnicity
- LGBTQ+
- Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Proud member of the Disability Confident employer scheme