Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Student Advisor
| Dyddiad hysbysebu: | 01 Gorffennaf 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Gorffennaf 2024 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | The Association of Accounting Technicians (AAT) |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
At AAT it’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.
We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.
Term: Fixed Term Contract (12 months)
Hours: Full time (35 hours per week)
Salary: £28,635 per annum
Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.
What exactly will you be doing?
Our Product and Services Advisors (known as Student Advisors) are part of our wider Customer and Account Management team, utilising our Customer Relationship Management (CRM) system (HubSpot) to engage, consult and assist current and prospective customers, via email, phone and through our live chat channel.
Major objectives
The objectives for the role are:
• Proactively drive sales pipelines to boost conversion rates of prospective students, contributing to AAT's business objectives and organisational efficiency.
• Achieve commercial revenue targets across various product offerings, including Live Transfers, Essentials, and Skills Store. Collaborate closely with external Training Providers to support live transfer arrangements, enhancing student engagement and enrolment numbers.
• Make outbound calls to AAT's diverse stakeholders, supporting and increasing AAT membership numbers.
• Focus on increasing the progressing student population while supporting member retention activities for AAT's membership base.
• Work cohesively as part of a team, delivering first-class, professional customer service through a range of communication methods.
What are we looking for?
• A good understanding of AAT qualifications and study processes.
• Familiarity with CRM databases and Microsoft packages such as Word and Excel.
• Knowledge of using email, internet and an understanding of professional bodies and the accountancy industry.
• Excellent communication skills both written and verbal.
• Ability to influence and persuade the stakeholders.
• A target-oriented and proactive approach to meeting deadlines.
• An aptitude for sales and accuracy when inputting and recording information.
• Ability to demonstrate competence gained from relevant sales experience, ideally in a call centre environment is desirable.
• Experience in data inputting, analysis, and managing customer enquiries.
• Educational qualification of A-Level or equivalent.
• A strong customer-centric focus and analytical mindset.
What are the benefits?
At AAT we believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:
• Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
• 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
• Great pension scheme, life assurance, and critical illness cover.
• Health cash plan.
• Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
• Regular wellbeing initiatives.
• Cycle2Work scheme and much more.
Closing Date: The planned closing date for this role is 15 July 2024 at 17.00, however, we reserve the right to close the role earlier than planned.
It’s an exciting time to join AAT and we would love you to join us on our journey. In 2023 we achieved one-star company status in the Best Companies survey, and we have recently launched our strategy to 2030.
We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads on our D&I strategy and organise events to celebrate and raise awareness. We are a disability-confident committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter, and in 2022 we exceeded our target for appointing females into senior positions.
Come and help us to make AAT an even better place to work!
Interested?
To apply please upload a copy of your CV and fill your application online.
We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.
Term: Fixed Term Contract (12 months)
Hours: Full time (35 hours per week)
Salary: £28,635 per annum
Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.
What exactly will you be doing?
Our Product and Services Advisors (known as Student Advisors) are part of our wider Customer and Account Management team, utilising our Customer Relationship Management (CRM) system (HubSpot) to engage, consult and assist current and prospective customers, via email, phone and through our live chat channel.
Major objectives
The objectives for the role are:
• Proactively drive sales pipelines to boost conversion rates of prospective students, contributing to AAT's business objectives and organisational efficiency.
• Achieve commercial revenue targets across various product offerings, including Live Transfers, Essentials, and Skills Store. Collaborate closely with external Training Providers to support live transfer arrangements, enhancing student engagement and enrolment numbers.
• Make outbound calls to AAT's diverse stakeholders, supporting and increasing AAT membership numbers.
• Focus on increasing the progressing student population while supporting member retention activities for AAT's membership base.
• Work cohesively as part of a team, delivering first-class, professional customer service through a range of communication methods.
What are we looking for?
• A good understanding of AAT qualifications and study processes.
• Familiarity with CRM databases and Microsoft packages such as Word and Excel.
• Knowledge of using email, internet and an understanding of professional bodies and the accountancy industry.
• Excellent communication skills both written and verbal.
• Ability to influence and persuade the stakeholders.
• A target-oriented and proactive approach to meeting deadlines.
• An aptitude for sales and accuracy when inputting and recording information.
• Ability to demonstrate competence gained from relevant sales experience, ideally in a call centre environment is desirable.
• Experience in data inputting, analysis, and managing customer enquiries.
• Educational qualification of A-Level or equivalent.
• A strong customer-centric focus and analytical mindset.
What are the benefits?
At AAT we believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:
• Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
• 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
• Great pension scheme, life assurance, and critical illness cover.
• Health cash plan.
• Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
• Regular wellbeing initiatives.
• Cycle2Work scheme and much more.
Closing Date: The planned closing date for this role is 15 July 2024 at 17.00, however, we reserve the right to close the role earlier than planned.
It’s an exciting time to join AAT and we would love you to join us on our journey. In 2023 we achieved one-star company status in the Best Companies survey, and we have recently launched our strategy to 2030.
We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads on our D&I strategy and organise events to celebrate and raise awareness. We are a disability-confident committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter, and in 2022 we exceeded our target for appointing females into senior positions.
Come and help us to make AAT an even better place to work!
Interested?
To apply please upload a copy of your CV and fill your application online.
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