Care Co-ordinator x2 Multi Site
| Dyddiad hysbysebu: | 13 May 2024 |
|---|---|
| Cyflog: | £11.44 to £13.00 per hour |
| Gwybodaeth ychwanegol am y cyflog: | £11.44 - £13.00 an hour |
| Oriau: | Full time |
| Dyddiad cau: | 01 January 2025 |
| Lleoliad: | London, N8 8HJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | A4278-24-0004 |
Crynodeb
Ability to use own judgment, and resourcefulness and be able to work under pressure without direct supervision. To have excellent communication skills and patience. To be reliable and flexible. To observe strict confidentiality on all matters relating to the practice and its patients. Main areas of activity 1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice 2. Deal with all general enquiries, explain procedures and make new and follow-up appointments. 3. Using own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. 4. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. 5. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Send and respond to text messages. 6. Enter requests for home visits onto the triage list, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. 7. Process prescription requests 8. Prepare lists and notes for clinics where necessary. 9. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. 10. Enter patient information on to the computer as required. 11. Patient notes and correspondence: a) Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to b) Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.12. Referral a) Able to manage a high flow of referral requestb) via ERS and other systems 13. Premises: a) When first on duty, open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. b) When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.14.Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager/Reception Supervisor/Administration Supervisor