Private Patient Finance Officer - 1 Post

Oxford University Hospitals NHS Foundation Trust

This job is now closed

Job summary

Would you like to join our Private Patient Finance Team in Oxford University Hospitals Private Healthcare?

If you enjoy a challenge, able to multi-task and are a highly motivated and proactive individual, then this post could be for you.

You will be required to maximise income for the Trust and responsible for invoicing, cash collection and reconciliation and reporting processes. Depending on the priorities of the team the balance between these activities will flex.

Main duties of the job

Invoicing:

- Produce complete and accurate invoices for non-NHS funded patients (mainly private patients). In doing so, ensure that all necessary support is in place to ensure cash recovery is smooth including patient undertaking to pay forms, insurer authorisations, and accurate patient and treatment details.

- Be conversant with insurance company contractual stipulations regarding pre-authorisation of treatment, continuation of cover and price agreements and ensure invoicing is consistent with contracts.

- Investigate and resolve billing errors, including identifying the cause, escalating any issues as appropriate.

- Advise private patients and secretaries of appropriate costs as requested and collect advance deposits payments in accordance with Trust Private Patient Policy and Financial Instructions.

- Assist with the resolution of queries relating to accounts and contribute to credit control procedures.

Cash collection:

- Liaise with patients, insurers and other stakeholders, both verbally and in writing, to investigate queries on unpaid invoices, resolve issues and secure payment using effective communication, negotiation and influencing skills.

- Liaise with debt collection agencies as required.

- Communicate statutory financial regulations and NHS rules in a simplified form to non-finance people.

- Discuss complicated financial matters concerning invoices and payments.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Date posted

09 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-CORP-6089373-B4-1

Job locations

OUH Cowley

Unipart House, 1St Floor

Oxford

OX4 2PG

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

Person Specification

Experience

Essential

Debt collection experience
Invoicing experience
Excel experience

Desirable

Advanced Excel experience
At least 1 year NHS experience, ideally within hospital setting
Team working experience
Nursing experience - qualified or HCA
Knowledge of private patient sector within NHS

Qualifications

Essential

NVQ Level 4 or equivalent or above

Desirable

Science-based education qualification

Person Specification

Experience

Essential

Debt collection experience
Invoicing experience
Excel experience

Desirable

Advanced Excel experience
At least 1 year NHS experience, ideally within hospital setting
Team working experience
Nursing experience - qualified or HCA
Knowledge of private patient sector within NHS

Qualifications

Essential

NVQ Level 4 or equivalent or above

Desirable

Science-based education qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information