Job summary
We are looking for a friendly, patient focused and efficient person or
persons to join our team at Worcestershire
Community Dental Service based in Redditch.
The position is for 22.5 hrs. per week working Monday Friday 12.30-5pm.
There may be a requirement to cross cover other clinics across Worcestershire
as and when required.
Provide general assistance to the dental team and project a positive and
friendly image to patients and other visitors, either in person or via the
telephone.
We use a dental system called Soel Health.
Main duties of the job
The candidate should be
well-organised, have an excellent telephone manner, ability to cope under
pressure, good communication skills and computer literate.
It is essential that the
candidate have a caring approach, is patient and a good listener.
A team player and motivated
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
- To work in
accordance with written policies and protocols
- Pulling/filing
notes for clinics and update patient information as necessary
- Photocopy/scanning
as requested
- Maintain filing systems manual and
computerised
- Complete daily/weekly and monthly banking
procedures
- Provide a reception service for patients
and visitors to Worcestershire Community Dental Service
- Making appointments at the front desk and
by telephone
- Be able to cross cover other clinics across
Worcestershire as and when required
- Administer the receipt, payment of NHS fees
- Process appointment requests
for patients via telephone and face to face
- Send out patient appointments
reminders
- Registering and updating
patient details on Dental System SOEL
- Update data onto
daily spreadsheets
- Produce patient
letters
- Communication
with other dental clinics via telephone and email
- Answering the telephones and dealing with appointment and
enquiries
- Other Tasks
- Ensure building security have thorough knowledge of
doors/windows/alarm
- Any other tasks allocated by dental team
- Maintain confidentiality at all times
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
- To work in
accordance with written policies and protocols
- Pulling/filing
notes for clinics and update patient information as necessary
- Photocopy/scanning
as requested
- Maintain filing systems manual and
computerised
- Complete daily/weekly and monthly banking
procedures
- Provide a reception service for patients
and visitors to Worcestershire Community Dental Service
- Making appointments at the front desk and
by telephone
- Be able to cross cover other clinics across
Worcestershire as and when required
- Administer the receipt, payment of NHS fees
- Process appointment requests
for patients via telephone and face to face
- Send out patient appointments
reminders
- Registering and updating
patient details on Dental System SOEL
- Update data onto
daily spreadsheets
- Produce patient
letters
- Communication
with other dental clinics via telephone and email
- Answering the telephones and dealing with appointment and
enquiries
- Other Tasks
- Ensure building security have thorough knowledge of
doors/windows/alarm
- Any other tasks allocated by dental team
- Maintain confidentiality at all times
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Experience
Essential
- Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role
Desirable
- Previous, relevant NHS experience
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Ability to be polite but firm when dealing with difficult, impatient or upset people
- Good level of literacy and numeracy
- Standard IT skills
- Good organisational skills
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
Person Specification
Experience
Essential
- Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role
Desirable
- Previous, relevant NHS experience
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Knowledge
Essential
- Knowledge of office procedures
- Working knowledge of Microsoft Office: Word, Excel, Outlook
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Ability to be polite but firm when dealing with difficult, impatient or upset people
- Good level of literacy and numeracy
- Standard IT skills
- Good organisational skills
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
