Job summary
Residential Services Manager
Full Time Monday - Friday 37.5 hours per week
£45318.77 - £50115 per annum depending on experience.
Hybrid - Stockport and home based with travel throughout the allocated region.
Main duties of the job
Essential requirements of a Residential Services Manager
Professional qualification in either health or social care
Full, clean, UK Driving Licence & access to a vehicle for work purposes
Ability and willingness to travel to other sites as required.
An excellent understanding of mental health and CQC registration
Previous people management experience
Experience of improving service performance and maintaining that performance within a rapidly changing environment
Team management skills to lead and inspire a motivated and skilled team that consistently delivers or exceeds on its individual and team goals.
IT literate with experience of working with Microsoft office applications.
Additional Information
Please note that we do not accept CV's and the application must be completed in full.
Care in Mind operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.
We are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.
We reserve the right to close the advert early, should we appoint a suitable candidate.
We do not hold a licence to offer sponsorship, therefore we will not be able to offer this now or in the future.
About us
Care in Mind provide residential services for young people aged 16-30 years old. The young people we care for often require a high level of support to assist with difficulties they may have from self-harming, behaviour, and emotional difficulties. Our aim is to support the young people using a therapeutic approach to help them achieve their individual goals, in preparation for transition to adult life.
Company Benefits
- 30 days holiday (Rising to 35 days with service including bank holidays)
- An additional day off each year for your birthday
- Opportunity to work part time hours if this suits your circumstances
- Excellent Learning and Development opportunities (Level 3 in Adult Health & Social Care and support with completion of the Care Certificate)
- Paid Training, Induction and DBS check
- Healthcare CashPlan with costs provided towards dental and optical care and a range of other healthcare treatments and benefits including discounted gym memberships, online shopping discounts, free eye tests and various other benefits
- Blue Light Card to access further shopping discounts
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Enhanced maternity/paternity leave
- Employee Assistance Programme/24-hour Counselling Service
Job description
Job responsibilities
We are currently recruiting a Residential Services Manager to support our homes in the north and south hub regions (Northwest and Yorkshire). Your role will be to support our Registered Managers with their services and development. You will oversee the induction process for new managers and provide line management to existing managers ensuring supervisions and appraisals are completed and that staff have ongoing development. You will act as a consistent role model to managers ensuring they are managing pressures in their services and work alongside the Deputy and Head of Residential to deliver outstanding services.
Your key duties will include.
To ensure the team of Residential Managers are supervised in accordance with the companys policies and empower the managers to develop themselves and their services.
To ensure that safeguarding, investigation, and disciplinary procedures are managed fairly and confidentially in conjunction with the Head and Deputy of Residential Services and the People services team.
To complete all duties as required as a safeguarding support to the hub area in which you work as directed by the safeguarding lead.
To oversee the appropriate management of complaints and ensure lessons are learnt from the experiences and changes are made going forward to minimise further complaints.
To provide comprehensive operations, governance reports and action plans, ahead of monthly meetings to the Head of Residential Services. To attend meetings when required to discuss the reports in detail, outlining actions taken and implementation going forwards.
To chair the Residential Managers meetings in the absence of the Deputy Head of Residential services, distributing company practice and procedures, sharing best practice ideas, and creating a vision of direction for improvement.
To oversee CQC inspection visits and support the Residential Managers during this process.
To complete the requirements as a Registered Manager for all new homes within the hub location that you work until a newly appointed manager has completed their probationary period.
To oversee the production of staff rotas, ensuring that all Managers are producing effective rotas according to budget allocation on a weekly basis.
To work collaboratively with the Quality Assurance department for all audits within the residential homes and to ensure action plans are met by the residential managers from any audits carried out.
To work collaboratively with the People Service department and attend weekly HR meetings for homes you are responsible for and create action plans for Registered Managers and review set actions.
To visit services and to complete a property inspection report with the Estates and Technology department. To be responsible for returning properties to a high standard when leases end and ensure all actions allocated to the Registered Manager have been completed prior to service handover.
To attend the referrals meeting on a weekly basis working collaboratively with the Business Development department and clinical services in reviewing occupancy levels, ensuring appropriate matching of young people within the home and according to staffing models. To carry out referral assessments as required.
You will work in a hybrid manner as allocated by your manager over a 37.5 hours per week, Monday to Friday.
Job description
Job responsibilities
We are currently recruiting a Residential Services Manager to support our homes in the north and south hub regions (Northwest and Yorkshire). Your role will be to support our Registered Managers with their services and development. You will oversee the induction process for new managers and provide line management to existing managers ensuring supervisions and appraisals are completed and that staff have ongoing development. You will act as a consistent role model to managers ensuring they are managing pressures in their services and work alongside the Deputy and Head of Residential to deliver outstanding services.
Your key duties will include.
To ensure the team of Residential Managers are supervised in accordance with the companys policies and empower the managers to develop themselves and their services.
To ensure that safeguarding, investigation, and disciplinary procedures are managed fairly and confidentially in conjunction with the Head and Deputy of Residential Services and the People services team.
To complete all duties as required as a safeguarding support to the hub area in which you work as directed by the safeguarding lead.
To oversee the appropriate management of complaints and ensure lessons are learnt from the experiences and changes are made going forward to minimise further complaints.
To provide comprehensive operations, governance reports and action plans, ahead of monthly meetings to the Head of Residential Services. To attend meetings when required to discuss the reports in detail, outlining actions taken and implementation going forwards.
To chair the Residential Managers meetings in the absence of the Deputy Head of Residential services, distributing company practice and procedures, sharing best practice ideas, and creating a vision of direction for improvement.
To oversee CQC inspection visits and support the Residential Managers during this process.
To complete the requirements as a Registered Manager for all new homes within the hub location that you work until a newly appointed manager has completed their probationary period.
To oversee the production of staff rotas, ensuring that all Managers are producing effective rotas according to budget allocation on a weekly basis.
To work collaboratively with the Quality Assurance department for all audits within the residential homes and to ensure action plans are met by the residential managers from any audits carried out.
To work collaboratively with the People Service department and attend weekly HR meetings for homes you are responsible for and create action plans for Registered Managers and review set actions.
To visit services and to complete a property inspection report with the Estates and Technology department. To be responsible for returning properties to a high standard when leases end and ensure all actions allocated to the Registered Manager have been completed prior to service handover.
To attend the referrals meeting on a weekly basis working collaboratively with the Business Development department and clinical services in reviewing occupancy levels, ensuring appropriate matching of young people within the home and according to staffing models. To carry out referral assessments as required.
You will work in a hybrid manner as allocated by your manager over a 37.5 hours per week, Monday to Friday.
Person Specification
Qualifications
Essential
- Professional qualification in either health or social care
- Evidence of continuing professional development
Desirable
- Management and leadership qualification level 5
Experience
Essential
- An excellent understanding of mental health and CQC registration
- Experience of working within Mental Health Services
- Previous people management experience
- Experience of improving service performance and maintaining that performance within a rapidly changing environment
Desirable
- Experience in the operational management of a Mental Health service or a Health and Social care environment
Skills
Essential
- Team management skills to lead and inspire a motivated and skilled team that consistently delivers or exceeds on its individual and team goals
- Able to manage operations effectively.
- Understanding of and able to successfully manage delivery methods in mental health.
- Strong personal beliefs and values that match that of Care in Mind.
- Excellent interpersonal skills in the pursuit of exceptional delivery of service outcomes to a range of stakeholders.
- Demonstrate a person-centred approach to customer service.
- Well versed in risk management and mitigation.
- IT literate with experience of working with Microsoft office applications
- Full UK driving licence and access to a vehicle for work purposes
Work Environment
Essential
- Ability and willingness to travel to other sites as required
- A willingness and ability to work flexibly
- An ability to work from home where necessary - Wifi connection, suitable working space.
Person Specification
Qualifications
Essential
- Professional qualification in either health or social care
- Evidence of continuing professional development
Desirable
- Management and leadership qualification level 5
Experience
Essential
- An excellent understanding of mental health and CQC registration
- Experience of working within Mental Health Services
- Previous people management experience
- Experience of improving service performance and maintaining that performance within a rapidly changing environment
Desirable
- Experience in the operational management of a Mental Health service or a Health and Social care environment
Skills
Essential
- Team management skills to lead and inspire a motivated and skilled team that consistently delivers or exceeds on its individual and team goals
- Able to manage operations effectively.
- Understanding of and able to successfully manage delivery methods in mental health.
- Strong personal beliefs and values that match that of Care in Mind.
- Excellent interpersonal skills in the pursuit of exceptional delivery of service outcomes to a range of stakeholders.
- Demonstrate a person-centred approach to customer service.
- Well versed in risk management and mitigation.
- IT literate with experience of working with Microsoft office applications
- Full UK driving licence and access to a vehicle for work purposes
Work Environment
Essential
- Ability and willingness to travel to other sites as required
- A willingness and ability to work flexibly
- An ability to work from home where necessary - Wifi connection, suitable working space.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
