Outpatient Receptionist, Band 2

Gloucestershire Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

Outpatient Receptionist, Band 2 (15 hours a week)

We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust.

The post is based at Cheltenham General but may require cross site support as needed, (please note we do have a free bus for staff that goes between sites on a regular basis).

Previous applicants need not apply.

Please note the post is 15hrs per week over 2 days.

Main duties of the job

We are looking for someone with the following skills:

- Excellent customer service skills, preferably with experience in a care service or hospital environment.

- A good general education including GCSE or equivalent in English & Mathematics.

- ECDL qualification with fast and accurate keyboard skills and familiarity with the use of Word, excel and e-mail.

- Ability to work accurately and quickly in a busy environment with experience of working in a team.

- Experience of using the Trak Care Patient System would be desirable but not essential.

About us

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Date posted

08 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

318-24-D&S-T1542

Job locations

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Job description

Job responsibilities

- To provide an efficient and friendly service to all patients and visitors attending outpatient departments

- To record patient attendance accurately and timely, in accordance with departmental policy

- To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy

- Where appropriate, make follow up appointment and any associated administration, without direct supervision

- Support nursing team with organisation of return transport for patients attending appointments where appropriate.

- Ensure the professional image of the department and Trust is maintained at all times

- Flexible approach to working hours and site, to meet the demands of the service

Job description

Job responsibilities

- To provide an efficient and friendly service to all patients and visitors attending outpatient departments

- To record patient attendance accurately and timely, in accordance with departmental policy

- To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy

- Where appropriate, make follow up appointment and any associated administration, without direct supervision

- Support nursing team with organisation of return transport for patients attending appointments where appropriate.

- Ensure the professional image of the department and Trust is maintained at all times

- Flexible approach to working hours and site, to meet the demands of the service

Person Specification

Qualifications

Essential

  • Frontline customer care skills
  • GCSE Grade C or equivalent in English and Maths

Desirable

  • Keyboard skills (ECDL) preferably with a knowledge of Trak Care

Experience

Essential

  • Customer service experience

Knowledge / Skills

Desirable

  • Familiarity with Email and Microsoft Office systems
  • Ability to work accurately and quickly in a busy environment with experience working in a team
  • Experience Using the Trak Care Patient Systems would be desirable but not essential
Person Specification

Qualifications

Essential

  • Frontline customer care skills
  • GCSE Grade C or equivalent in English and Maths

Desirable

  • Keyboard skills (ECDL) preferably with a knowledge of Trak Care

Experience

Essential

  • Customer service experience

Knowledge / Skills

Desirable

  • Familiarity with Email and Microsoft Office systems
  • Ability to work accurately and quickly in a busy environment with experience working in a team
  • Experience Using the Trak Care Patient Systems would be desirable but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Outpatient reception supervisor

Julie Knight

julie.knight6@nhs.net

03004223868

Date posted

08 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

318-24-D&S-T1542

Job locations

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Supporting documents

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