Are you an individual that brings meticulous attention to detail and resilience to overcome challenges?

We're in search of talented Claims Negotiators to join our team and contribute to our growing success!

The Rental Damage Claims Department offers an extra service to clients who have experienced accidents while driving rental vehicles. Our duty is to verify the fairness and reasonableness of costs presented to our clients by rental companies. We engage with the rental company, assess their charges, and negotiate settlements where feasible, ensuring our clients are only liable for genuine damages they've caused.

You'll be responsible for efficiently handling all claims, fully mitigating rental company damage claims, settling swiftly, and consistently applying FMG's proactive claims handling approach.

Join FMG as a Claims Negotiator and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary - £22,369 per annum based on experience, enhanced by a £2600 performance bonus paid quarterly.
Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - generous employer contributions of 3%
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About you

• First and foremost, you’re a real people person, with a passion for delivering excellent customer service.
• You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
• You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy.
• You’re confident with the use of computer software systems, including Microsoft Office applications.
• You possess a strong ‘can-do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond.

About us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.