Job responsibilities
Oak Tree Health Centre, Tyne Ave, Didcot OX11 7GD
Job Type: short-term, part-time or full-time (12 months).
Working hours: normal hours of work are not variable. However, working pattern may vary. Your normal hours of work are between 7.30 am. and 8.00 pm. Monday to Saturday. Candidates who cannot commit to these hours may not apply.
Salary: £22,308
Purpose: To assist the practice nurse team and the administration team in the service and delivery of the care management of the practice population.
Responsible to: Lead Practice Nurse and Patient Services Manager
About us
Oak Tree Health Centre was opened in 1997 to offer a comprehensive range of health care services to the people of Didcot and its surrounding area, and particularly the residents of the Ladygrove Estate. Our goal main goal as a Practice is putting our patients at the heart of everything we do. How?
- Helping our team to grow and helping patients to live a positive experience following our main values: delivering a happy, friendly, family-oriented service providing first-class healthcare.
- Ensuring we have talent ready, supporting our team with training and development opportunities to deliver excellent health services and face our daily challenges.
- Creating a collaborative working environment where good practices, empathy and well-being are part of our identity.
Job summary
We are seeking a motivated and compassionate individual to join our team as a Trainee Health Care Assistant and Care Coordinator. This dual role offers an exciting opportunity to gain hands-on experience in providing quality care to individuals while also developing essential coordination skills in a healthcare setting.
Key Responsibilities
Assist with Patient Care: Provide basic healthcare assistance to patients under the supervision of senior staff, including personal hygiene, feeding, and mobility support.
Ordering & maintaining appropriate levels of clinical stock.
Maintain Cleanliness and Safety: Ensure a clean and safe environment for patients by following proper sanitation protocols and adhering to health and safety regulations.
Support Care Planning: Assist in developing and implementing care plans for patients, considering their individual needs and preferences, in collaboration with the healthcare team.
Coordinate Care Services: Learn to coordinate care services for patients, including scheduling appointments, arranging transportation, and communicating with other healthcare professionals to ensure continuity of care.
Document Patient Information: Accurately document patient information, including observations, interventions, and outcomes, in accordance with healthcare policies and procedures.
Qualifications
High school diploma or equivalent required.
Compassionate and empathetic nature with a genuine desire to help others.
Strong communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Basic computer skills for documentation purposes.
Willingness to learn and adapt to new tasks and responsibilities.
What perks are we offering in return?
27 days annual leave per year plus 8 public holidays *based on a full time 37.50h per week.
Access to the NHS pension scheme
Health and wellbeing support
We offer plenty of tea, coffee, biscuits, and healthy snacks to keep you going throughout the day.
Information processes
Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
Maintain confidentiality or information relating to patients, relatives, staff and the practice
Take the necessary precautions when transmitting information
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
Personal and people development
Take responsibility for own developmental learning and performance, including participating in supervision
Take responsibility for maintaining a record of own personal development
Work with management on any new training requirements
Participate in mandatory training e.g. resuscitation, infection control, first aid, fire awareness, information governance, child protection etc
To recognise and understand the roles and responsibilities of individuals working in the primary health care team
Be aware of the legal issues pertinent to the role of a basic HCA (band 2)
Health, safety and security
Use the personal security systems within the workplace according to practice guidelines
Identify the risks involved in work activities and undertake them in a way that manages the risks
Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:
o hand washing
o universal hygiene procedures
o collection and handling of laboratory specimens
o segregation and disposal of waste materials
o decontamination of instruments and clinical equipment
o reporting and treatment of sharps injuries
o dealing with blood and body fluid spillages
- Assist patients and colleagues in adopting sound infection control measures
- Understand and apply the principles of the cold chain
- Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
- Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
- Be aware of statutory child health procedures and statutory local guidance and referral criteria
- Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
- Use the computer monitor safely
- Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health
Clinical and Domestic Services
Daily tidying & restocking consulting rooms
Removal of clinical waste to central waste collection point
Assist nurses with stock management and ordering.
Fridge temperature monitoring.
Service improvement
Be aware of and, if appropriate, assist in current clinical audit
Work with colleagues in the team on the development of current and new services and other initiatives
Maintain the notice board in the waiting room and promote good health with educational material
Deal with requests from patients and clinical staff for health information leaflets
Participate in coffee/tea-making rota
Quality
Alert other team members to issues of quality and risk in the care of patients
Ensure own actions are consistent with clinical governance systems
Practice in accordance with agreed standards of care
Enable patients to access appropriate professionals in the team
Ensure stock items under your control are ordered and available in the treatment and consulting rooms
Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation
Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook
Be able to manage your own time effectively
Equality and diversity
Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
Respect the privacy, dignity, needs and beliefs of patients and carers
Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
Act as a chaperone
Please submit your CV and cover letter detailing your interest in the position and relevant qualifications to andrea.cabello@nhs.net. We look forward to reviewing your application and potentially welcoming you to our dedicated healthcare team.
*Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on practice needs.