Care Co-ordinator/Administrators Ivy Midwifery Team

Job description

Job responsibilities

Key duties and responsibilities

To work effectively as part of the team, attend regular team meetings and contribute to building effective team working.

To manage the team email inbox and deal with any incoming emails including forwarding emails as appropriate, co-ordinating any referrals that come in and allocating to the appropriate midwife, picking up and informing the team of any discharges.

To manage workflow and the team calendar ensuring routine postnatal appointments are up to date following a birth.

To maintain the team spreadsheets, data collection, data entry and collation including compiling and updating spreadsheets with clinical and non-clinical information from other maternity systems and the production of regular data reports.

To be responsible for organising regular team meetings and events such as Meet the Team, including room bookings, disseminating agendas, taking accurate notes, transcription, and circulation as appropriate.

To managing team social media platforms (Instagram and Facebook). This includes monitoring the inbox and posting feedback from service users, updates on the service, team statistics, team events and any information the team may give you.

To liaise with the early help team to effectively co-ordinate antenatal education and engage service users.

To communicate effectively with service users as appropriate including informing them of and arranging appointments maintaining a pleasant, professional, and helpful manner.

Exercise confidentiality, empathy, discretion, and diplomacy skills when communicating by telephone or face to face, including dealing with difficult situations (eg. aggressive or demanding behaviour) and handling sensitive service user information, such as safeguarding and clinical results.

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

To become familiar with Badgernotes including uploading documents to care records as appropriate, inputting appointment times and extracting information to update spreadsheets.

To complete any other general administrative duties as they arise

To be able to work unsupervised most of the time, have excellent organisational skills and the ability to manage and prioritise own workload.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

Essential

• Good standard of general education, to GCSE grade C or equivalent in Maths and English
• NVQ Level 3 in Administration or Maternity Support Worker/ Healthcare Assistant or equivalent

Experience

Essential

• Experience of working within a hospital setting or similar environment
• Some knowledge of medical/midwifery terminology
• Previous experience of prioritisation of workload
• Direct contact with service users

Desirable

• Working within a maternity setting
• Using maternity IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Hastings/Eastbourne Hospitals

The Ridge

St Leonards on Sea

TN377RD

Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)