Administrator
Northern Lincolnshire and Goole NHS Foundation Trust
This job is now closed
Job summary
The post holder will assist the Senior Administrator in delivering an effective and efficient administration service, to assist in the provision of quality patient care. This will include general clerical and administrative duties that facilitate the administrative elements of the entire patient pathway covering:
- Registering referrals
- Appointing patients and supporting the appointments process
- Retrieval of medical notes and results
- Input data into patient/client records
- Refer on/discharge (following clinical direction)
The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
- Receive and assist patients, healthcare professionals and other visitors face to face and by telephone in a friendly manner, addressing and directing their enquiries appropriately within the departmental policies and guidelines. This may require providing cover on a rota basis.
- Operational use of information systems (for example databases, System One, CHIS, CAMIS and WebV etc.) ensuring all patient records are updated, information is entered accurately and retrieved as requested.
- Administer the appointments process including registering patients, making bookings, cancelling, rearranging and processing DNA'd appointments and forwarding on electronic referrals where required, meeting agreed timescales.
- Liaise with other relevant services and organisations to support the transition of a patient when referring on or to support product ordering and delivery (e.g. liaison with Nutricia)
- Provide support to the Senior Administrators with daily management of waiting list activity from the weekly PTLs (patient target lists) and urgent tasks
- Demonstrate own tasks to new starters/ less experienced staff as directed by the Senior Administrator
- Undertake general admin duties including general typing, sorting and distributing mail, room bookings, scanning, photocopying etc.
- Retrieval of medical records and results.
- Production of patient information packs.
- Adapts to new ways of working in accordance with any changes to service provision or administrative systems.
About us
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Date posted
18 April 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
208-41E908-24-2
Job locations
Scunthorpe General Hospital
Scunthorpe
DN15 7BH
Employer details
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
Address
Scunthorpe General Hospital
Scunthorpe
DN15 7BH
Employer's website
https://www.nlg.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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