Job summary
An exciting opportunity has become available at Chapeltown Family Surgery. We are looking to recruit a motivated, enthusiastic person to to join our small reception team.
Main duties of the job
- First point of contact for patients contacting the surgery
- Ensure that all reception duties and tasks are carried out in an effective, efficient and professional manner in line with the practices guidelines, procedures and protocols
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Undertake general office and reception duties including front desk, telephone and email.
- Liaise with outside agencies
- Support colleagues and be a team player
- Respect confidentiality and data protection rules
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
About us
The Chapeltown Family Surgery has been serving the people of Chapeltown and Harehills for the last 40 years. We are closely engaged with the local community. We are a small team and work together to achieve a friendly and efficient practice.
PLEASE NOTE THIS VACANCY IS NOT A SHORT TERM OPPORTUNITY.
PLEASE DO NOT REAPPLY IF YOU HAVE DONE SO WITHIN THE LAST 12 MONTHS
Job description
Job responsibilities
- Deal with all general enquiries efficiently and courteously and when necessary in private. Explain procedures and make new and follow-up appointments by booking, cancelling and rearranging appointments
- Answering phones in a timely manner
- Processing telephone requests and in person requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Opening post and allocating documents as per practice protocols and processes.
- Dealing with prescriptions requests within the timeframe standard set.
- Liaising with local hospitals, pharmacies and other health care professionals as required
- Take messages, ensuring accuracy of detail and prompt appropriate delivery
- Daily management of tasks and patient notes
- Chasing up results for patients and dealing with urgent results for the GPs
- Printing blood forms and completion of any other forms as necessary
- Chaperoning patients as and when required
- Safely handling / processing samples received from patients following practice protocols
- Attending mandatory training sessions
- Accept payment and issue receipts for relevant charges for private (non General Medical Services) services
- Provide support in achieving the Practice Targets such as QOF
- Maintaining full familiarity of the appointment system and request training where necessary
- Registering new patients within the timeframe standard set.
- Maintaining patient records up to date mainly contact numbers and address within timeframe as prescribed by the practices policy
- Cover reception front of house namely checking in patient for clinics and dealing with any requests whilst adopting relevant triaging protocol
- Dealing with any queries from clinicians in a timely manner
- Attending team meetings
- Ensure adequate amount of forms/documents are maintained at the front desk for an efficient front desk customer care process
- Ensure doors are locked at end of closing shifts
- Any other duties considered appropriate to the role.
Job description
Job responsibilities
- Deal with all general enquiries efficiently and courteously and when necessary in private. Explain procedures and make new and follow-up appointments by booking, cancelling and rearranging appointments
- Answering phones in a timely manner
- Processing telephone requests and in person requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Opening post and allocating documents as per practice protocols and processes.
- Dealing with prescriptions requests within the timeframe standard set.
- Liaising with local hospitals, pharmacies and other health care professionals as required
- Take messages, ensuring accuracy of detail and prompt appropriate delivery
- Daily management of tasks and patient notes
- Chasing up results for patients and dealing with urgent results for the GPs
- Printing blood forms and completion of any other forms as necessary
- Chaperoning patients as and when required
- Safely handling / processing samples received from patients following practice protocols
- Attending mandatory training sessions
- Accept payment and issue receipts for relevant charges for private (non General Medical Services) services
- Provide support in achieving the Practice Targets such as QOF
- Maintaining full familiarity of the appointment system and request training where necessary
- Registering new patients within the timeframe standard set.
- Maintaining patient records up to date mainly contact numbers and address within timeframe as prescribed by the practices policy
- Cover reception front of house namely checking in patient for clinics and dealing with any requests whilst adopting relevant triaging protocol
- Dealing with any queries from clinicians in a timely manner
- Attending team meetings
- Ensure adequate amount of forms/documents are maintained at the front desk for an efficient front desk customer care process
- Ensure doors are locked at end of closing shifts
- Any other duties considered appropriate to the role.
Person Specification
Experience
Essential
- Experience in patient/customer care
- Experience working in an office environment
- Basic IT knowledge and experience including carrying out basic internet navigation
- Experience of data entry.
- Knowledge and experience of using Microsoft Office Word, Excel, Outlook
Desirable
- Experience of working in primary care or a GP practice
Qualifications
Essential
- Essential
- GCSE grade A to C in English and Maths
- IT skills
Skills Required
Essential
- Excellent communication skills (written and oral)
- Competent IT skills
- Clear, polite telephone manner
- Confident in use of MS Office
- Effective time management
- Ability to work as a team and autonomously
- Good interpersonal skills
- Flexible and cooperative
- Ability to work under pressure
- Ability to prioritise workload
Person Specification
Experience
Essential
- Experience in patient/customer care
- Experience working in an office environment
- Basic IT knowledge and experience including carrying out basic internet navigation
- Experience of data entry.
- Knowledge and experience of using Microsoft Office Word, Excel, Outlook
Desirable
- Experience of working in primary care or a GP practice
Qualifications
Essential
- Essential
- GCSE grade A to C in English and Maths
- IT skills
Skills Required
Essential
- Excellent communication skills (written and oral)
- Competent IT skills
- Clear, polite telephone manner
- Confident in use of MS Office
- Effective time management
- Ability to work as a team and autonomously
- Good interpersonal skills
- Flexible and cooperative
- Ability to work under pressure
- Ability to prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
