Job summary
We are a busy,active practice located in Hendon
NW4.
We are looking to employ
receptionists with excellent communication skills. Previous experience working in a GP surgery is desiarable, trainig will be given to the right applicant. The successful
candidate will join a busy GP Practice during a time of change on how patients
will interact with the practice. As the first point of contact, this role is
integral to our approach to patient care, both face to face and on the
telephone.
Main duties of the job
As an integral part of the medical reception team
and, along with the other receptionists, have responsibility for the efficient
operation of all reception activities, including the front desk, telephone
system, medical files and waiting area.
Competent at operating computerised appointment
systems in accordance with the access protocol.
Must possess good communication/customer service
skills, good computer skills, experience of working in a team, ability to deal
with difficult situations and awareness of customer care and confidentiality.
Experience in EMIS Web is would be a big plus?
About us
Our existing team is friendly, helpful and
experienced. The practice team consists of 3 Partner GPs, 4 GPs, 2 practice
nurses, Health Care Assistant,clinical pharmacist, social prescriber, first
contact physio, practice manager, admin and reception managers, and admin and
reception staff.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: MEDICAL
RECEPTIONIST
REPORTS TO: RECEPTION
MANAGER/ADMINISTRATION MANAGER
HOURS: TBA
Job summary:
Receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Provide general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone
Job responsibilities:
- Ensure
an effective and efficient reception service is provided to patients and
any other visitors to the practice
- Deal
with all general enquiries, explain procedures and make new and follow-up
appointments.
- Using
your own judgment and communication skills ensure that patients with no
prior appointment but who need urgent consultation are seen in a logical
and non-disruptive manner.
- Explain
practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed.
- Receive
and make telephone calls as required. Divert calls and take messages,
ensuring accuracy of detail and prompt appropriate delivery.
- Enter
requests for home visits into the visit book, ensuring careful recording
of all relevant details and where necessary refer to duty doctor.
- Action
repeat prescription requests and ensure that they are ready for collection
by the patient within 48 hours, either on the computer or manually.
- Prepare
lists and notes for all surgeries and clinics held, ensuring completion of
all associated paperwork.
- Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
Job responsibilities: contd.
- Enter
patient information on to the computer as required.
- Patient
notes and correspondence:
- Retrieve and re-file records as required,
ensuring strict alphabetical order is adhered to
- Ensure correspondence, reports, results
etc are filed promptly and in the correct records, ensuring that all
recent correspondence is available when patients are seen.
- Ensure records are kept in good repair
with all necessary information on the outside cover clearly visible.
- Make
and serve refreshments, ensure the kitchen is kept clean and tidy and air
and tidy the waiting room in turn with other staff.
- Premises:
- Open up premises at the start of the day
when first to arrive, de-activate alarm and make all necessary
preparations to receive patients.
- When last to leave at the end of the day,
ensure that the building is totally secured, internal lights are off and
the alarm activated.
- Ensure
that all new patients are registered onto the computer system promptly and
accurately
- Undertake
any other additional duties appropriate to the post as requested by the
Partners, Reception Manager, Administrative Manager or the Practice
Manager.
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice health & safety policy, the practice health &
safety manual, and the practice infection control policy and published
procedures. This will include:
- Using
personal security systems within the workplace according to practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Actively
reporting of health and safety hazards and infection hazards immediately
when recognised
- Keeping
own work areas and general / patient areas generally clean, assisting in
the maintenance of general standards of cleanliness consistent with the
scope of the job holders role
- Undertaking
periodic infection control training (minimum annually)
- Reporting
potential risks identified
Equality and diversity:
The post-holder will support
the equality, diversity and rights of patients, carers and colleagues, to
include:
- Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/professional
development:
The post-holder will
participate in any training programme implemented by the practice as part of
this employment, such training to include:
- Participation
in an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The post-holder will strive to
maintain quality within the practice, and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder should
recognize the importance of effective communication within the team and will
strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the
implementation of services:
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: MEDICAL
RECEPTIONIST
REPORTS TO: RECEPTION
MANAGER/ADMINISTRATION MANAGER
HOURS: TBA
Job summary:
Receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Provide general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone
Job responsibilities:
- Ensure
an effective and efficient reception service is provided to patients and
any other visitors to the practice
- Deal
with all general enquiries, explain procedures and make new and follow-up
appointments.
- Using
your own judgment and communication skills ensure that patients with no
prior appointment but who need urgent consultation are seen in a logical
and non-disruptive manner.
- Explain
practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed.
- Receive
and make telephone calls as required. Divert calls and take messages,
ensuring accuracy of detail and prompt appropriate delivery.
- Enter
requests for home visits into the visit book, ensuring careful recording
of all relevant details and where necessary refer to duty doctor.
- Action
repeat prescription requests and ensure that they are ready for collection
by the patient within 48 hours, either on the computer or manually.
- Prepare
lists and notes for all surgeries and clinics held, ensuring completion of
all associated paperwork.
- Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
Job responsibilities: contd.
- Enter
patient information on to the computer as required.
- Patient
notes and correspondence:
- Retrieve and re-file records as required,
ensuring strict alphabetical order is adhered to
- Ensure correspondence, reports, results
etc are filed promptly and in the correct records, ensuring that all
recent correspondence is available when patients are seen.
- Ensure records are kept in good repair
with all necessary information on the outside cover clearly visible.
- Make
and serve refreshments, ensure the kitchen is kept clean and tidy and air
and tidy the waiting room in turn with other staff.
- Premises:
- Open up premises at the start of the day
when first to arrive, de-activate alarm and make all necessary
preparations to receive patients.
- When last to leave at the end of the day,
ensure that the building is totally secured, internal lights are off and
the alarm activated.
- Ensure
that all new patients are registered onto the computer system promptly and
accurately
- Undertake
any other additional duties appropriate to the post as requested by the
Partners, Reception Manager, Administrative Manager or the Practice
Manager.
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice health & safety policy, the practice health &
safety manual, and the practice infection control policy and published
procedures. This will include:
- Using
personal security systems within the workplace according to practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Actively
reporting of health and safety hazards and infection hazards immediately
when recognised
- Keeping
own work areas and general / patient areas generally clean, assisting in
the maintenance of general standards of cleanliness consistent with the
scope of the job holders role
- Undertaking
periodic infection control training (minimum annually)
- Reporting
potential risks identified
Equality and diversity:
The post-holder will support
the equality, diversity and rights of patients, carers and colleagues, to
include:
- Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/professional
development:
The post-holder will
participate in any training programme implemented by the practice as part of
this employment, such training to include:
- Participation
in an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The post-holder will strive to
maintain quality within the practice, and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder should
recognize the importance of effective communication within the team and will
strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the
implementation of services:
Person Specification
Qualifications
Essential
- Experience of EMIS Web clinical system would help, but trainig will be given to the right candidate.
- Experience in Primary Care is essential.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Able to work under pressure in a constantly changing environment. Be able to use own initiative, but to also work as part of an integrated multi-skilled team.
- Flexibility of working hours/ and able to work at the desired times.
Experience
Essential
- PREVIOUS EXPERIENCE IS A GP SURGERY, OR MEDICAL SETTING
Person Specification
Qualifications
Essential
- Experience of EMIS Web clinical system would help, but trainig will be given to the right candidate.
- Experience in Primary Care is essential.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Able to work under pressure in a constantly changing environment. Be able to use own initiative, but to also work as part of an integrated multi-skilled team.
- Flexibility of working hours/ and able to work at the desired times.
Experience
Essential
- PREVIOUS EXPERIENCE IS A GP SURGERY, OR MEDICAL SETTING
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
