This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Part time, 16 hours a week.
Bournemouth Housing First supports people who are homelessness across Bournemouth, Poole and Christchurch. This is a new service that starts in June, so this is an exciting opportunity to be part of the set up and implementation of this team.
Our team will be providing intensive, one to one support to enable clients to maintain their accommodation and achieve their goals.
You will provide administrative support and enable effective systems and procedures to be maintained in the efficient running of the service.
MAIN RESPONSIBILITIES
To provide administrative support to the service including receiving, recording and storing funds, processing invoices, banking, ordering and stock control of supplies – in accordance with set processes
To generate letters, take minutes, oversee post, log and report faulty equipment or damage to the property
To manage, check, reconcile and report on petty cash and other finance balances held locally
To check, reconcile and report on clients’ rent accounts (where required)
To collate former clients' rent arrears, and produce reports to enable write offs (where required)
To administer clients’ housing benefit and Department for Work and Pensions records on our systems, liaise with external authorities if needed (where required)
To complete statutory and regulatory forms and provide data for management reporting
To liaise with support workers regarding client matters
To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
To maintain accurate records on our client management system and ensure these are stored in line with GDPR
To maintain confidentiality
To carry out any other reasonable duties required in the interest of the organisation
EXPERIENCE, QUALIFICATIONS/TRAINING, KNOWLEDGE AND SKILLS
ESSENTIAL CRITERIA
Good standard of general education to GCSE level in Maths and English
Strong communication skills, both verbal and written
Strong administration and organisational skills
Competent in knowledge of Microsoft Office – Word, Excel, Outlook
Customer service skills
Good problem-solving skills
Ability to manage and prioritise workload
Ability to self-motivate as you will work on your own as well as in a team
DESIRABLE CRITERIA
Typing or IT qualification (RSA, CLAIT, ECDL)
Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
Understanding of the support needs of people experiencing homelessness or those with complex needs
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
About Us
We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.
We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton.
We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
You Have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Two SaintsPrivacy Statement
The following explains how we Two Saints (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Two Saints is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
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We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
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We will store your application data for 12 months after the vacancy has closed. After this period, it will be fully anonymised.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Two Saints can exercise the right to update this policy as and when required.
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