Systems Support Officer (Part or Full-time)

Job summary

Hours: Minimum 18 hours per week - up to full-time may be considered.

Working days:To definitely include Mondays and Wednesdays as a minimum

Do you have naturally excellent skills in technology? Do you have experience in primary care or are a super quick learner for us to show you the ropes? We are looking for a systems support officer to join our existing team, providing excellent IT and telephony support to the practice's clinicians and administrative staff. You will have an aptitude for picking up new technology, an attention to detail and methodical working practices plus oodles of patience! Experience of general practice an advantage but not essential. We can offer you a great working environment with access to NHS pension scheme and 28 days (pro rata) annual leave per year plus bank holidays. Pay will be dependent upon experience.

Main duties of the job

The post holders key responsibility is to provide a responsive and supportive IT and telephony support service to all members of the clinical and administrative team at Carn to Coast Health Centres as well as presenting a professional image to external contractors and partner organisations. The IT support service is led by the IT Systems Officer and delivered by two part-time Systems Officers of which this post is one. The team have a significant role in running data searches to support clinical safety and reporting of activity and there is scope for the postholder to develop some of these skills.

The postholder will also assist in ensuring the functionality, safety, security and maintenance of the systems of the practice and help to ensure that the IT systems of the practice are utilised effectively, efficiently and to their full capabilities.

About us

Carn to Coast Health Centres is a 10-Partner Cornish GP Practice serving over 30,000 patients. We have a main surgery in Pool and branch surgeries in Illogan, Camborne and St Day.

Our Practice has historically been at the forefront in establishing a highly skill-mixed approach and this has been extended by maximising the use of additional roles within the North Kerrier West PCN.

The mix now includes paramedics, mental health staff, clinical pharmacists and technicians, care co-ordination and physiotherapy, all supported by a substantial administrative team, whose role includes processing clinical correspondence and workflow (through Docman). Our Klinik system uses AI to support our clinicians in triaging incoming contacts appropriately so that patients are engaged and brought in as appropriate.

Our catchment is broad with urban, rural and semi-rural elements including areas of deprivation which we seek to engage as part of a programme of population health management so that continuity of care is assured where it is most needed. Notwithstanding the relatively large size of the practice, our ethos remains friendly, supportive and very informal in style. We look to everyone to make a contribution and be heard and are always looking at ways to improve and provide scope for advancement at all levels.

We value our staff and offer a caring and flexible working environment. Our staff say this is a great place to work - come and find out why!