Job summary
A rare opportunity has become available to join our safeguarding children Child Death review Administration team. The post holder is a member of the Hertfordshire Community NHS Trust Safeguarding Children Team and is required to provide a comprehensive and efficient administrative support service to the Child Death Review team and the Child Death Overview Panel (CDOP) and to offer support to all partners involved in all child deaths (0 - 18 years) in Hertfordshire.
To undertake a wide range of administrative tasks, including personal responsibility for a number of routine delegated tasks including supporting, coordinating and sharing information from the Electronic Child Death Overview Panel (ECDOP). The post holder will be required to use the eCDOP system to monitor case progress, co-ordinate Child Death Review (CDR) Meetings, including information gathering and collating data. Training on the systems used will be provided.
The post-holder will require a high level of organisational skills and a willingness to develop their role within this specialist area ensuring that a high-quality review, reporting and support service is maintained.
Main duties of the job
To provide a comprehensive administrative support to the nursing team and our partners. This is detailed in the Job description.
About us
You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-workYou need to apply before the interview takes place.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Job description
Job responsibilities
- To receive notifications from professionals via the e-CDOP (electronic) system.
- To liaise with partner agencies and send out requests for information in a standard
- To coordinate information on individual cases and assist in the preparation of information packs for discussion at CDOP
- Support the management of team recruitment, team performance, work schedules and commitments ensuring all appropriate coaching, training and development is provided.
- To support the Safeguarding Children Nurse Manager and Nurse Specialists for child Deaths to develop and maintain a robust process for when children 0 18 years die and ensure that the national processes are in place and runs efficiently and effectively
- Manage the provision of a full range of administrative duties, deal with general matters and more complex correspondence according to local procedures as well as assisting with local projects and corporate initiatives.
- Contribute to policy changes in particular when the national CDOP IT platform requires alterations and transformation and support the JAR team in the change management.
- Ability to signpost work, professional, parents and families queries to appropriate discipline; to problem solve and exercise judgement on administrative and day to day queries and concerns.
- To manage telephone queries in a caring, compassionate and professional way and signpost distraught parents, families and professionals to members of the JAR team.
- Update and manage computer databases and spreadsheets, provide reports and compile information as requested by senior members of the Child Death Review team.
- Maintain confidentiality, respond to enquiries, and telephone calls and provide required information to internal and external customers.
- Provide professional support to all partners involved with the childs death, undertaking an ambassadorial role dealing with confidential and sensitive matters, first point of contact for senior members of the Child Death Review team.
- Support the team in undertaking research work and compiling reports/briefings.
- Minute taking at senior strategic meetings, including preparation of agendas and supporting papers.
- Manage utilisation of and provide expertise in software packages such as Microsoft Office and eCDOP, production of documentation according to local procedures and statutory legal requirements.
- To foster excellent working relationships with a wide range of colleagues and management teams across Hertfordshire.
- To be the central point of contact for staff dealing with telephone and face to face enquiries in a polite and efficient manner, passing enquiries to the team as appropriate, for action and taking messages in their absence, so that communication is maintained.
- Assist with the coordination of training events.
- To maintain an accurate and up to date list of Health Local Charitable organisations and National Charities associated with Child Death.
- To be flexible and work within the JAR team to ensure administrative cover is provided as required.
- The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary as this process develops.
Job description
Job responsibilities
- To receive notifications from professionals via the e-CDOP (electronic) system.
- To liaise with partner agencies and send out requests for information in a standard
- To coordinate information on individual cases and assist in the preparation of information packs for discussion at CDOP
- Support the management of team recruitment, team performance, work schedules and commitments ensuring all appropriate coaching, training and development is provided.
- To support the Safeguarding Children Nurse Manager and Nurse Specialists for child Deaths to develop and maintain a robust process for when children 0 18 years die and ensure that the national processes are in place and runs efficiently and effectively
- Manage the provision of a full range of administrative duties, deal with general matters and more complex correspondence according to local procedures as well as assisting with local projects and corporate initiatives.
- Contribute to policy changes in particular when the national CDOP IT platform requires alterations and transformation and support the JAR team in the change management.
- Ability to signpost work, professional, parents and families queries to appropriate discipline; to problem solve and exercise judgement on administrative and day to day queries and concerns.
- To manage telephone queries in a caring, compassionate and professional way and signpost distraught parents, families and professionals to members of the JAR team.
- Update and manage computer databases and spreadsheets, provide reports and compile information as requested by senior members of the Child Death Review team.
- Maintain confidentiality, respond to enquiries, and telephone calls and provide required information to internal and external customers.
- Provide professional support to all partners involved with the childs death, undertaking an ambassadorial role dealing with confidential and sensitive matters, first point of contact for senior members of the Child Death Review team.
- Support the team in undertaking research work and compiling reports/briefings.
- Minute taking at senior strategic meetings, including preparation of agendas and supporting papers.
- Manage utilisation of and provide expertise in software packages such as Microsoft Office and eCDOP, production of documentation according to local procedures and statutory legal requirements.
- To foster excellent working relationships with a wide range of colleagues and management teams across Hertfordshire.
- To be the central point of contact for staff dealing with telephone and face to face enquiries in a polite and efficient manner, passing enquiries to the team as appropriate, for action and taking messages in their absence, so that communication is maintained.
- Assist with the coordination of training events.
- To maintain an accurate and up to date list of Health Local Charitable organisations and National Charities associated with Child Death.
- To be flexible and work within the JAR team to ensure administrative cover is provided as required.
- The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary as this process develops.
Person Specification
Education and Qualifications
Essential
- GCSEs grade C or above, or equivalent
- RSA lll Typing or equivalent
- NVQ Level 4 in Business & Administration or equivalent knowledge and experience
Knowledge & Skills
Essential
- Good literacy and numeracy skills
- Good IT skills - including all office applications and office equipment
- Efficient/organised
- To maintain a professional telephone manner at all times to make and receive telephone calls
Experience
Essential
- Previous experience in an administrative role
- Previous experience as team lead
- Experience in using and setting up databases
- Work as part of a team and support team
- Ability to organise and prioritise workload
Person Specification
Education and Qualifications
Essential
- GCSEs grade C or above, or equivalent
- RSA lll Typing or equivalent
- NVQ Level 4 in Business & Administration or equivalent knowledge and experience
Knowledge & Skills
Essential
- Good literacy and numeracy skills
- Good IT skills - including all office applications and office equipment
- Efficient/organised
- To maintain a professional telephone manner at all times to make and receive telephone calls
Experience
Essential
- Previous experience in an administrative role
- Previous experience as team lead
- Experience in using and setting up databases
- Work as part of a team and support team
- Ability to organise and prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
