Job responsibilities
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement.
Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
We want a different society than the one we live in now.
Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:
-
- Growing and transforming our direct care and support
- Delivering more practical information and support
- Leading in shaping the end-of-life experience
Your role in our mission
As our Deputy Head of Operations you will be accountable for the management of multiple clinical and non-clinical services with significant scope, span and budget.
You'll be accountable and responsible for ensuring the effective operational delivery of a range of designated current and new services, associated resource allocation and defined delivery activity. You will also be responsible for performance management of designated services, contribute to business planning, service review and improvement.
In addition, this role will see you provide support in developing efficient and effective patient-centered services in conjunction with Placed Based Leadership Team and taking day-to-day responsibility for meeting key financial and operational performance targets, implement effective processes for delivering national and local targets.
This is a hybrid role with both home working and a frequent presence in our London office as well as local community hubs across London.
Key Aims:
- Provide timely, efficient and effective operational management for a range of designated clinical and non clinical services.
- Provide management & leadership for a group of defined current and new services engaging staff to ensure these are responsive, innovative and provided to the highest quality, meeting key performance standards.
- Responsible for the delivery of identified quality and service improvement projects that contribute to the modernisation of patient services.
- Lead on ensuring that all performance/quality targets are met and that new service delivery models are incorporated successfully into the management portfolios.
- Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the management team taking full responsibility for actions and for keeping other team members fully informed at all times
Key Criteria
- Strong background in operational management of health care services ideally including people, finance and commissioning.
- Ability to develop new ways of working e.g experience of transformational service re-design
- Demonstrable achievements in change management and building cohesive cultures
- Understanding of policies and drivers affecting the provision of health & social care
- Have in depth understanding of service design and delivery
- Experience of successfully leading and implementing service improvement projects
- Ability to understand complex issues, problem solve and propose solutions
What's in it for you:
- A salary aligned to Agenda for Change Band 7 (£43,742 - £50,056 per annum)
- Annual leave aligned to NHS (subject to eligibility)
- Maintain NHS length of service with regards to salary and annual leave (subject to eligibility)
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working
- Excellent work/life balance
For more information or an informal chat please email karley.vye@mariecurie.co.uk
Advert closes: 01/05/2024
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
Were committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via recruitment@mariecurie.org.uk
This role will be subject to receiving a satisfactory enhanced criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
