Job summary
This is an exciting opportunity for a highly motivated, experienced and dedicated individual to join the Cancer, Specialist & Clinical Support Services Care Group as Senior Operational Manager. We are a supportive, ambitious and forward-thinking Care Group who is looking for an individual who is passionate about improving services, has substantial proven operational experience and has a track record in service improvement and development.
The role will cover the portfolio of Rheumatology, Dermatology, Psychological Medicine, Medical Elective Services, Outpatients, OPAT, Phlebotomy, Mortuary, Bereavement and Sterile Services. The role will therefore be varied and provide opportunities for the post holder to be involved across a range of specialties.
Main duties of the job
The post holder will manage a team of Operational Service Managers and will support the operational teams to deliver against key targets. The role has responsibility for maintaining operational oversight of a portfolio of specialties and delivering a number of key transformation projects.
The post holder will work closely with the General Manager, Associate Chief Operating Officer, Clinical Leads, Associate Chief Nurse, Head of Nursing and Matrons to ensure our services are operating effectively for our patients.
We are looking for a leader who has the ability to influence at all levels within the organisation and beyond, is able to provide direction and motivation to the team and has a strong background in operational management. We are looking for applicants who share our commitment to delivering the best possible care to our patients.
The successful candidate will be required to participate in the hospital management on-call rota.
About us
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent qualification or experience
- Post graduate qualification / or equivalent experience.
- Evidence of continued professional development
- A willingness and aptitude to undertake further training as required to carry out the role
Desirable
- NHS Management experience at band 7 level or above or equivalent
- Recognised higher level qualification / masters (e.g. MBA, MA) / post graduate qualification in a relevant area or masters level equivalent experience.
Experience
Essential
- Significant experience of the Acute or Community Health Provider sector with previous experience of working at senior management level
- Demonstrable record of management of complex health related performance management targets
- Experience of change management, policy development, organisational change, service development
- Experience in NHS complaints management
- Knowledge of a comprehensive range of Human Resource processes essential for staff management and service development
- Demonstrable experience of budgetary and financial management skills
- Evidence of an in-depth knowledge of NHS priorities, processes and operational issues
- Experience of managing or supervising of junior staff
- Involvement in / ability to lead and promote audit, research and understanding quality issues
- Ability to pass on skills / knowledge to others within both formal and informal environments
- Evidence of collaboration with other organizations
- Understand the implications of a cost improvement programme
Desirable
- Experience of report writing and presentation skills
- Understanding of corporate needs with regard to decision making and service developments
- Experience of significant service redesign
- Experience of user Involvement
- Counselling skills
- Evidence of personal accountability for cost improvement programme
- Ability to demonstrate skill at writing, defining and implementing business cases
Skills
Essential
- Demonstrate excellent communications skills showing the ability to communicate with a wide range of staff with differing responsibility and professional backgrounds
- Ability to analyse highly complex information, requiring analysis, interpretation and comparison of a range of options to support managerial decision making.
- Full range of IT skills
- Ability to work collaboratively within diverse teams in a variety of settings
- Understand and uphold the legal responsibilities of the service
- Able to present information, written and orally, in a clear and logical manner
- Develop and monitor relevant service standards and policies
- Ability to comprehend and work within relevant Trust's policies such as Health and safety
- Promote and lead risk management / clinical governance and its implications to the relevant specialty
- Ability to cope working in a stressful environment and with emotional or aggressive patients, carers and staff
Desirable
- Presentation skills
- Critical appraisal skills
- Mediation
Personal Qualities
Essential
- Able to work as a team member
- Assertiveness and confidence with the ability to make independent decisions
- Motivational, forward thinking attitude and enthusiastic
- Flexible
- Approachable, empathetic and able to recognise potential in others
- Reliable
- Problem solving
- Able to maintain judgment under pressure
- Awareness of limitations of scope of practice
- Ability to take responsibility for appropriate workload
- Clear vision of role / commitment to specialty
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent qualification or experience
- Post graduate qualification / or equivalent experience.
- Evidence of continued professional development
- A willingness and aptitude to undertake further training as required to carry out the role
Desirable
- NHS Management experience at band 7 level or above or equivalent
- Recognised higher level qualification / masters (e.g. MBA, MA) / post graduate qualification in a relevant area or masters level equivalent experience.
Experience
Essential
- Significant experience of the Acute or Community Health Provider sector with previous experience of working at senior management level
- Demonstrable record of management of complex health related performance management targets
- Experience of change management, policy development, organisational change, service development
- Experience in NHS complaints management
- Knowledge of a comprehensive range of Human Resource processes essential for staff management and service development
- Demonstrable experience of budgetary and financial management skills
- Evidence of an in-depth knowledge of NHS priorities, processes and operational issues
- Experience of managing or supervising of junior staff
- Involvement in / ability to lead and promote audit, research and understanding quality issues
- Ability to pass on skills / knowledge to others within both formal and informal environments
- Evidence of collaboration with other organizations
- Understand the implications of a cost improvement programme
Desirable
- Experience of report writing and presentation skills
- Understanding of corporate needs with regard to decision making and service developments
- Experience of significant service redesign
- Experience of user Involvement
- Counselling skills
- Evidence of personal accountability for cost improvement programme
- Ability to demonstrate skill at writing, defining and implementing business cases
Skills
Essential
- Demonstrate excellent communications skills showing the ability to communicate with a wide range of staff with differing responsibility and professional backgrounds
- Ability to analyse highly complex information, requiring analysis, interpretation and comparison of a range of options to support managerial decision making.
- Full range of IT skills
- Ability to work collaboratively within diverse teams in a variety of settings
- Understand and uphold the legal responsibilities of the service
- Able to present information, written and orally, in a clear and logical manner
- Develop and monitor relevant service standards and policies
- Ability to comprehend and work within relevant Trust's policies such as Health and safety
- Promote and lead risk management / clinical governance and its implications to the relevant specialty
- Ability to cope working in a stressful environment and with emotional or aggressive patients, carers and staff
Desirable
- Presentation skills
- Critical appraisal skills
- Mediation
Personal Qualities
Essential
- Able to work as a team member
- Assertiveness and confidence with the ability to make independent decisions
- Motivational, forward thinking attitude and enthusiastic
- Flexible
- Approachable, empathetic and able to recognise potential in others
- Reliable
- Problem solving
- Able to maintain judgment under pressure
- Awareness of limitations of scope of practice
- Ability to take responsibility for appropriate workload
- Clear vision of role / commitment to specialty
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
