Job summary
We are recruiting highly motivated and committed individuals who are interested in being at the forefront of developing pioneering projects to help transform British mental healthcare.
Our service is increasingly sought after by patients seeking fast access, high-quality mental health assessment and treatment, both privately and via the NHS Right to Choose scheme. We are recruiting highly focused, suitably experienced candidates to help us meet these demands.
Main duties of the job
This hybrid role blends program management with project management responsibilities. As Transformation Delivery Manager, approximately 60% of your time will focus on overseeing our Transformation Programme's infrastructure, while the remaining 40% will involve hands-on project management for key delivery projects. You'll coordinate people and processes to ensure timely, successful outcomes, working closely with executive sponsors, resource managers, and project teams.
About us
Founded in 2012, Psychiatry-UK has become the largest specialist psychiatry service in the UK. Through innovation, forward thinking and determination, we are helping to shape the future of British mental healthcare, enabling rapid access to high-quality specialist medical diagnosis and treatment online, and onward referral to accredited and medically managed counselling and coaching services.
Why work with us?
Our workplace culture is person-centred, supportive and neurodivergent friendly. In addition to comprehensive training and mentor support/CPD, we offer the following benefits:
Competitive/generous salary.
Additional work-from-home bonus of £1000 per annum (pro-rata).
Holiday Allowance.
Family discount.
Employee Assistance Programme (EAP)
Strong social network with online events; some face to face events.
Equality
P-UK is strongly committed to valuing and promoting equality, diversity and inclusion in all of our activities. We welcome and celebrate the diversity of our team and our patients, and are committed to offering equal opportunities and access for all people and groups in society.
Job description
Job responsibilities
Responsibilities and Duties:
Programme Management:
- Manage the definition and planning of the overall Transformation Programme, maintaining a live roadmap and supporting high-level programme plan.
- Identify, document and track the benefits that will emerge from the Transformation Programme and its constituent projects.
- Provide assurance to the Executive Team that projects are only initiated subject to a robust business case.
- Work with Executive Team sponsors, project teams and resource managers to plan for and monitor resource needs, ensuring finite resources are most appropriately allocated to change work and proactively securing solutions to future or current resource gaps.
- Work with Executive Team sponsors, project teams and business leads to document, manage and address programme-level risks and issues.
- Tracking and reporting programme-level delivery.
- Lead and oversee a coordinated approach to business readiness for the changes being delivered by the Transformation Programme, in terms of communications, engagement, training needs assessment, training development, training delivery and helping staff manage the psychological aspects of change.
Project Management:
- Be responsible for every aspect of the project lifecycle, including comprehensive project artefacts.
- Create long- and short-term plans, including setting targets for milestones and adhering to deadlines. Adjust schedules and targets on the project, as needs or finances change.
- Ensure appropriate resource availability and allocation.
- Delegate tasks on the project to people best positioned to complete them. Support delegates to fulfil their tasks, managing and prioritising own and others workload appropriately.
- Manage unpredictable situations and conflicting priorities, and find solutions to problems as they arise, obtaining advice and guidance when needed.
- Make effective decisions when presented with multiple options for how to progress with the project.
- Manage and mitigate risks.
- Manage all relevant stakeholders, including handling delicate conversations and negotiations.
- Perform quality control on the project throughout development to maintain the standards expected. Measure project performance using appropriate systems, tools and techniques.
- Manage effective project closure to distil good practice and ensure lessons learnt are logged
- Plan own workload to ensure that weekly, monthly, quarterly, and annual tasks are met.
- Actively participate in regular supervision with the line manager.
- Participate in audits, performance monitoring and meeting objectives.
- Complete mandatory training.
Working Conditions/Effort:
- Concentration for extended periods.
- Handling frequent interruptions.
- Adaptability to change.
- Extended PC usage.
- Occasional solo work.
- Problem-solving and resolution.
Job description
Job responsibilities
Responsibilities and Duties:
Programme Management:
- Manage the definition and planning of the overall Transformation Programme, maintaining a live roadmap and supporting high-level programme plan.
- Identify, document and track the benefits that will emerge from the Transformation Programme and its constituent projects.
- Provide assurance to the Executive Team that projects are only initiated subject to a robust business case.
- Work with Executive Team sponsors, project teams and resource managers to plan for and monitor resource needs, ensuring finite resources are most appropriately allocated to change work and proactively securing solutions to future or current resource gaps.
- Work with Executive Team sponsors, project teams and business leads to document, manage and address programme-level risks and issues.
- Tracking and reporting programme-level delivery.
- Lead and oversee a coordinated approach to business readiness for the changes being delivered by the Transformation Programme, in terms of communications, engagement, training needs assessment, training development, training delivery and helping staff manage the psychological aspects of change.
Project Management:
- Be responsible for every aspect of the project lifecycle, including comprehensive project artefacts.
- Create long- and short-term plans, including setting targets for milestones and adhering to deadlines. Adjust schedules and targets on the project, as needs or finances change.
- Ensure appropriate resource availability and allocation.
- Delegate tasks on the project to people best positioned to complete them. Support delegates to fulfil their tasks, managing and prioritising own and others workload appropriately.
- Manage unpredictable situations and conflicting priorities, and find solutions to problems as they arise, obtaining advice and guidance when needed.
- Make effective decisions when presented with multiple options for how to progress with the project.
- Manage and mitigate risks.
- Manage all relevant stakeholders, including handling delicate conversations and negotiations.
- Perform quality control on the project throughout development to maintain the standards expected. Measure project performance using appropriate systems, tools and techniques.
- Manage effective project closure to distil good practice and ensure lessons learnt are logged
- Plan own workload to ensure that weekly, monthly, quarterly, and annual tasks are met.
- Actively participate in regular supervision with the line manager.
- Participate in audits, performance monitoring and meeting objectives.
- Complete mandatory training.
Working Conditions/Effort:
- Concentration for extended periods.
- Handling frequent interruptions.
- Adaptability to change.
- Extended PC usage.
- Occasional solo work.
- Problem-solving and resolution.
Person Specification
Qualifications
Essential
- Educated to degree level, or equivalent experience at similar level.
Desirable
- Project Management qualification; e.g. Prince2
Experience
Essential
- Experience of maintaining good stakeholder relations and of working with others to achieve common goals.
- Experience of working in a changing environment.
- Experience of managing programmes and projects.
- Good knowledge of Microsoft Office.
Desirable
- Working knowledge of the NHS and local and national government structures.
- Knowledge and understanding of public health issues or previous experience in a similar role.
Skills
Essential
- Communicates effectively with programme and project stakeholders and partners, including Executive Team members.
- Excellent analytical and problem-solving skills.
- Good knowledge of effective programme and project management tools and techniques.
- Ability to manage own workload, working within a multi-disciplinary team.
- Ability to negotiate, influence and engage with staff and stakeholders at all levels.
- Ability to assess user / customer / stakeholder needs and translate these into a product or service that meets those requirements.
- Excellent customer relationship and interpersonal skills.
- Ability to prioritise work and to deliver within set timescales.
- Ability to work under pressure and make hard decisions required to achieve project objectives.
- Well-developed written and oral communication skills.
- An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems.
Desirable
- Ability to lead as a specialist in area of expertise and provide guidance.
- Able to matrix manage staff and to motivate them to deliver agreed objectives.
Person Specification
Qualifications
Essential
- Educated to degree level, or equivalent experience at similar level.
Desirable
- Project Management qualification; e.g. Prince2
Experience
Essential
- Experience of maintaining good stakeholder relations and of working with others to achieve common goals.
- Experience of working in a changing environment.
- Experience of managing programmes and projects.
- Good knowledge of Microsoft Office.
Desirable
- Working knowledge of the NHS and local and national government structures.
- Knowledge and understanding of public health issues or previous experience in a similar role.
Skills
Essential
- Communicates effectively with programme and project stakeholders and partners, including Executive Team members.
- Excellent analytical and problem-solving skills.
- Good knowledge of effective programme and project management tools and techniques.
- Ability to manage own workload, working within a multi-disciplinary team.
- Ability to negotiate, influence and engage with staff and stakeholders at all levels.
- Ability to assess user / customer / stakeholder needs and translate these into a product or service that meets those requirements.
- Excellent customer relationship and interpersonal skills.
- Ability to prioritise work and to deliver within set timescales.
- Ability to work under pressure and make hard decisions required to achieve project objectives.
- Well-developed written and oral communication skills.
- An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems.
Desirable
- Ability to lead as a specialist in area of expertise and provide guidance.
- Able to matrix manage staff and to motivate them to deliver agreed objectives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
