Job summary
The post holder will provide Senior Administrative support to a team of Administrators, Assistant Administrators and the Admin Team Lead.
You will act as the Ward/Team Co-ordinator in a team that may include clinical and/or non-clinical staff, Provide administrative support to a range of staff.
There will also be a requirement for PA support for service managers.
Main duties of the job
To act as the Senior Administrator in a team that may include clinical / and non-clinical staff.
Provide administrative support to a range of staff.
Supervise a team of administrators and take operational responsibility for them and for the allocation of work.
To work together with existing Senior Administrator and Admin Lead.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
Supervise a team of administrative staff including undertaking appraisals, supervision, training and development of band 3 and band 2 staff.
Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.
Day to day management and maintenance of staff rota.
Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently.
Work with Line Manager to lead on the introduction and proactive management of any new processes and initiatives.
Deputise for the Line Manager when directed and required.
To be responsible for dealing with telephone enquiries and other communications with a high degree of tact, diplomacy and confidentiality.
Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
Supervise a team of administrative staff including undertaking appraisals, supervision, training and development of band 3 and band 2 staff.
Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.
Day to day management and maintenance of staff rota.
Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently.
Work with Line Manager to lead on the introduction and proactive management of any new processes and initiatives.
Deputise for the Line Manager when directed and required.
To be responsible for dealing with telephone enquiries and other communications with a high degree of tact, diplomacy and confidentiality.
Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary.
Person Specification
Education/Qualifications
Essential
- Educated to GCE/GCSE (A - C grades, one of which must be English) or equivalent
- RSA/OCR stage III/NVQ Level 3 in Business Administration or equivalent
- Able to demonstrate and evidence continuous professional development
- High standard of written English
Desirable
- Evidence of training in leadership and management skills
Experience
Essential
- Significant experience in senior/secretarial/administrative position
- Experience of staff supervision and management
- Demonstrate ability to contribute towards service improvement
- Demonstrate awareness of organisational policies and ability to translate into working practice
- Organising, attending and taking minutes/notes at senior level meetings
Desirable
- Secretarial/Administrative experience in the NHS within clinical and/or corporate services
- Previous experience of NHS clinical and corporate governance processes and statutory frameworks
- Lived experience of mental health
Skills & Abilities
Essential
- Excellent communication skills and ability to adopt appropriately both verbally and written including IT literacy (MS office and web-based)
- Excellent customer care skills
- Advanced standard or typing/audio skills
- Excellent organisational skills
- Ability to prioritise own workload, work to tight timescales and deal with interruptions
- Ability to work under occasional pressure/stress
Desirable
- Good understanding of the NHS and the way it works
- Understanding of HR policies and procedures
Knowledge & Understanding
Essential
- Clear understanding of respect and confidentiality and be able to challenge unacceptable behaviour
Other
Essential
- May be required to travel and work between Trust sites
- Demonstrate knowledge of managing Health and Safety within your team
Person Specification
Education/Qualifications
Essential
- Educated to GCE/GCSE (A - C grades, one of which must be English) or equivalent
- RSA/OCR stage III/NVQ Level 3 in Business Administration or equivalent
- Able to demonstrate and evidence continuous professional development
- High standard of written English
Desirable
- Evidence of training in leadership and management skills
Experience
Essential
- Significant experience in senior/secretarial/administrative position
- Experience of staff supervision and management
- Demonstrate ability to contribute towards service improvement
- Demonstrate awareness of organisational policies and ability to translate into working practice
- Organising, attending and taking minutes/notes at senior level meetings
Desirable
- Secretarial/Administrative experience in the NHS within clinical and/or corporate services
- Previous experience of NHS clinical and corporate governance processes and statutory frameworks
- Lived experience of mental health
Skills & Abilities
Essential
- Excellent communication skills and ability to adopt appropriately both verbally and written including IT literacy (MS office and web-based)
- Excellent customer care skills
- Advanced standard or typing/audio skills
- Excellent organisational skills
- Ability to prioritise own workload, work to tight timescales and deal with interruptions
- Ability to work under occasional pressure/stress
Desirable
- Good understanding of the NHS and the way it works
- Understanding of HR policies and procedures
Knowledge & Understanding
Essential
- Clear understanding of respect and confidentiality and be able to challenge unacceptable behaviour
Other
Essential
- May be required to travel and work between Trust sites
- Demonstrate knowledge of managing Health and Safety within your team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
