Job summary
The Bristol Haemophilia Centre provides specialist care to adults and children with heritable bleeding and thrombotic disorders throughout the South West region. The post holder will be based with the Adult Haemophilia Service, which is located within the Bristol Haematology and Oncology Centre (BHOC) and comprises of a treatment area, administrative office and factor storage facility.
The Haemophilia Service Coordinator will work within the heart of the busy Haemophilia Centre. They will be part of the multidisciplinary team and will work closely alongside the Consultants, Clinical Nurse Specialists and the Administrative Team in helping to deliver gold standard care to all patients.
Excellent communication and IT skills are essential for the role. The post holder must be competent in Medway/Careflow and have recent experience of working within a busy NHS department. They will require exceptional prioritisation and time management skills to produce regional reports and finance data within tight timeframes. High quality organisational skills are also essential for clotting factor stock management and to ensure accurate and robust data systems are in place.
The Haemophilia Service Coordinator will be an integral in organising all aspects of the patient journey both locally and across the region. This will primarily be for treating the patient in the out-patient setting, but can include arranging care for the patient during a hospital stay or within the community.
Main duties of the job
Bristol Haemophilia Centre has been designated the principal treatment centre in the South West region of England for benign haematology disorders such as Haemophilia ITP (Immune Thrombocytopenia) and TTP (Thrombotic Thrombocytopenic Purpura). Regional NHS networks require a skilled team to coordinate and deliver care to an excellent standard. Clarity and timeless communication is key to this success. Additionally it requires focus to ensure there is shared engagement in the development of the service: these being the standards, the quality and development initiatives, and the collection of data that provides a clear picture of all the activity and outcomes across the network.
The Haemophilia service coordinator will play an important role in the day to day operations of the Haemophilia Centre working closely with the Lead Clinician, Haemophilia Centre Manager, and multidisciplinary team members in developing and establishing links with the other regional hospital sites across the South West (Cheltenham & Gloucester, Bath, Taunton, Exeter, Plymouth and Truro) so that together we can achieve the goal of delivering gold standard care to all patients under our care in the South West.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
The post holder will be a key contact for information requirements for the patient, their carers and other healthcare professionals.For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
The post holder will be a key contact for information requirements for the patient, their carers and other healthcare professionals.For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Previous experience of project working and knowledge of project
- Previous experience of NHS and working on projects that involved clinical staff
- Ability to extract information from databases and be able to prepare and coordinate complex information
Desirable
- Experience of working in a haematology setting
- Experience of preparing reports
- Experience of analysing and presenting data and project findings
- Experience of budget management
- Experience of arranging and providing training and/or other related events
Skills and Abilities
Essential
- Demonstrate the ability to work largely unsupervised to demonstrate sound judgement and problem solving skills
- Demonstrate excellent communication skills including the ability to use own initiative in managing and challenging people and situations
- Demonstrate the ability to maintain confidentiality at all times and show a clear understanding of the importance of maintaining confidentiality and of data protection requirements
- Demonstrate the ability to identify and resolve failures to meet service standards and to seek advice and support in resolution of more complex issues. Recognise own limits
- Demonstrate the ability to use standard keyboard skills
- Demonstrate report writing skills
- Demonstrate proficiency in the use of Word, Excel, Outlook, Power point and other Microsoft and Trust Applications, including those required to create reports and maintain project information
- Demonstrate the ability to plan projects over sites
- Demonstrate the ability to motivate colleagues and be self-motivated
- Be available to travel to regional sites, staying overnight as required
- Demonstrate the ability to work effectively, prioritise and manage deadlines and be flexible as the service demands
- Demonstrate interpersonal skills - Calm - Supportive - Motivated - Professional
Aptitudes
Essential
- Respect Everyone
- Embrace Change
- Recognise Success
- Work Together
Qualifications and Training
Essential
- Educated to degree level or can demonstrate equivalent level of experience in related area project
Desirable
- Qualification in business and administration at diploma level or above
Person Specification
Knowledge and Experience
Essential
- Previous experience of project working and knowledge of project
- Previous experience of NHS and working on projects that involved clinical staff
- Ability to extract information from databases and be able to prepare and coordinate complex information
Desirable
- Experience of working in a haematology setting
- Experience of preparing reports
- Experience of analysing and presenting data and project findings
- Experience of budget management
- Experience of arranging and providing training and/or other related events
Skills and Abilities
Essential
- Demonstrate the ability to work largely unsupervised to demonstrate sound judgement and problem solving skills
- Demonstrate excellent communication skills including the ability to use own initiative in managing and challenging people and situations
- Demonstrate the ability to maintain confidentiality at all times and show a clear understanding of the importance of maintaining confidentiality and of data protection requirements
- Demonstrate the ability to identify and resolve failures to meet service standards and to seek advice and support in resolution of more complex issues. Recognise own limits
- Demonstrate the ability to use standard keyboard skills
- Demonstrate report writing skills
- Demonstrate proficiency in the use of Word, Excel, Outlook, Power point and other Microsoft and Trust Applications, including those required to create reports and maintain project information
- Demonstrate the ability to plan projects over sites
- Demonstrate the ability to motivate colleagues and be self-motivated
- Be available to travel to regional sites, staying overnight as required
- Demonstrate the ability to work effectively, prioritise and manage deadlines and be flexible as the service demands
- Demonstrate interpersonal skills - Calm - Supportive - Motivated - Professional
Aptitudes
Essential
- Respect Everyone
- Embrace Change
- Recognise Success
- Work Together
Qualifications and Training
Essential
- Educated to degree level or can demonstrate equivalent level of experience in related area project
Desirable
- Qualification in business and administration at diploma level or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Haematology and Oncology Centre
Horfield Road
Bristol
BS2 8ED
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
