Clerical Officer - Endoscopy

The Shrewsbury and Telford Hospital NHS Trust

This job is now closed

Job summary

This busy specialty is seeking an enthusiastic, motivated person who can offer excellent administrative support to assist in the smooth running of the endoscopy booking office.

The endoscopy administrative assistant will have responsibility for administrative duties within the endoscopy booking office and reception area. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the department in a timely and accurate manner.

Administrative experience including previous booking and/or appointment experience would be beneficial. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

Main duties of the job

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality booking and scheduling service for the Endoscopy Unit.

The Booking and Scheduling office manage Outpatient and Inpatient Endoscopy appointments across The Shrewsbury and Telford Hospital NHS Trust. The successful candidate will have specific areas of responsibility, including waiting list management and elective rescheduling, as well as dealing with and responding to enquiries from patients and staff.

The post involves providing face to face reception cover on a rotational basis.

About us

The post holder will be working within the busy Booking and Scheduling office based at William Farr House, however the successful candidate will be required to travel and work at both The Royal Shrewsbury Hospital and Princess Royal Hospital in Telford on a rotational basis.

TheShrewsbury and Telford Hospital NHS Trustcan offer yougreat career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.

Date posted

17 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum/ pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

223-COR-207

Job locations

William Farr House

Mytton Oak Road

Shrewsbury

SY3 8XQ

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

Person Specification

Qualifications

Essential

4 GCSE's (Grades 9 - 4) or equivalent including Maths and English

Desirable

Working towards NVQ in Business Admin or Customer services

Experience

Essential

Experience of customer Care
General office processes experience
Knowledge of software programs
Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience

Desirable

Knowledge of PAS systems
Experience of NHS working practices
Previous office experience
Extensive experience of electronic scheduling
SEMA Helix/Care Flow

Skills and knowledge

Essential

High standard of grammar and spelling
Understanding of confidentiality/ data protection issues.

Person Specification

Qualifications

Essential

4 GCSE's (Grades 9 - 4) or equivalent including Maths and English

Desirable

Working towards NVQ in Business Admin or Customer services

Experience

Essential

Experience of customer Care
General office processes experience
Knowledge of software programs
Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience

Desirable

Knowledge of PAS systems
Experience of NHS working practices
Previous office experience
Extensive experience of electronic scheduling
SEMA Helix/Care Flow

Skills and knowledge

Essential

High standard of grammar and spelling
Understanding of confidentiality/ data protection issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information