Job summary
We are looking to recruit a part time (4 days per week) Lead administrator based at Wokingham Hospital, with free parking, to work specifically for the Children in Care service, within CAMHS. You will need to be an accurate typist, have previous administrative experience and confidence in using Microsoft packages.
The Children in Care dedicated Mental Health Team has been established to ensure that children who are in care, receive quicker access to mental health support. By working in partnership and sharing knowledge, we hope to effectively meet the needs of children and young people in care.
Administrators are key to our Trust, supporting our service users and clinicians. You will benefit from a culture that is firmly centred on staff support and development, enabling genuine job satisfaction. Much of our work is innovative and you will enjoy full involvement, while being encouraged to contribute your own thoughts and initiatives.
Berkshire CAMHS is a multi-disciplinary community-based service that serves a child population of approximately 300,000 across the County. The teams comprise of child psychiatrists, clinical psychologists, family therapists, nurse practitioners, psychotherapists, art/play therapists, social workers and Primary Mental Health Workers.
Main duties of the job
- Leading admin for the team, you will support our clinicians in sending out correspondence and booking appointments. You will answer emails and telephone calls, following up actions where required.
- You will need to be experienced in taking minutes at meetings, diary management and confident in using the full Microsoft Office suite including Outlook, Word and Excel.
- You will also be required to work on your own initiative and demonstrate a willingness to help others as a key member of the team.
- The ability to build effective relationships, with a flexible approach to work is essential.
- You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post.
- Carry out day-to-day organisation of systems to ensure the smooth running of the administration team.
About us
Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
Job description
Job responsibilities
The 3 must haves for this role:
- Excellent interpersonal, observational, and reporting skills, able to deal with sensitive and challenging phone calls.
- Confident in IT skills and using Microsoft Outlook, Word and Excel, with accurate typing skills.
- Previous experience of working in an office and/or customer care environment.
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call:Matthew Prouse on 07775852630 or email: matthew.prouse@berkshire.nhs.ukwholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Job responsibilities
The 3 must haves for this role:
- Excellent interpersonal, observational, and reporting skills, able to deal with sensitive and challenging phone calls.
- Confident in IT skills and using Microsoft Outlook, Word and Excel, with accurate typing skills.
- Previous experience of working in an office and/or customer care environment.
If youre someone who shares our passion for excellence and care, join us and lets be outstanding together.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call:Matthew Prouse on 07775852630 or email: matthew.prouse@berkshire.nhs.ukwholl be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications/Training
Essential
- NVQ4 or equivalent qualification/experience.
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervision and management of staff / work.
Desirable
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages - Ms Word / Ms Excel / Ms Outlook.
- Typing 50 to 60wpm.
- Knowledge of digital typing.
Continuous Professional Development
Essential
- To attend and contribute to staff meetings and Forums, supervision sessions, training courses, seminars and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings, and take responsibility for personal and professional development. Responsibility for developing the role and the services provided.
Previous Experience
Essential
- Experience of supervising staff for at least two years
Knowledge, Skills & Abilities
Essential
- Good interpersonal, communication and reporting skills with the focus on CUSTOMER CARE and dealing with difficult service-users.
- Ability to empathise, be supportive and sensitive to the needs of others.
- Ability to use a practical problem-solving approach in everyday situations.
- Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases.
- Strong organisational and planning skills with the ability to re-prioritise own workload and that of others to ensure tasks are delivered on time.
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post.
Additional Requirements
Desirable
Person Specification
Education/Qualifications/Training
Essential
- NVQ4 or equivalent qualification/experience.
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervision and management of staff / work.
Desirable
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages - Ms Word / Ms Excel / Ms Outlook.
- Typing 50 to 60wpm.
- Knowledge of digital typing.
Continuous Professional Development
Essential
- To attend and contribute to staff meetings and Forums, supervision sessions, training courses, seminars and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings, and take responsibility for personal and professional development. Responsibility for developing the role and the services provided.
Previous Experience
Essential
- Experience of supervising staff for at least two years
Knowledge, Skills & Abilities
Essential
- Good interpersonal, communication and reporting skills with the focus on CUSTOMER CARE and dealing with difficult service-users.
- Ability to empathise, be supportive and sensitive to the needs of others.
- Ability to use a practical problem-solving approach in everyday situations.
- Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases.
- Strong organisational and planning skills with the ability to re-prioritise own workload and that of others to ensure tasks are delivered on time.
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post.
Additional Requirements
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
