Job summary
The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for innovation. We work together as a team of over 1,600 expert members of staff to make a difference for our patients and their families.
Our latest CQC Report was published in February 2019 and saw us rated as 'Good' overall and 'Outstanding' for care.
Who we're looking for...
Twilight Supervisor
The post holder will support the housekeeping manager in the efficient management of the housekeeping provision within the Trust, encompassing cleaning, ward housekeeping, linen, switchboard and pest control services.
- To ensure a high standard of hygiene and cleanliness, as defined within the National Standards of Cleanliness is achieved across all areas of the Trust
The role itself is demanding both physically and mentally but it is rewarding. Experience of cleaning in the work place , managing a team and an NVQ in Team Leading , Housekeeping/Domestic Services is desirable.
Main duties of the job
We are looking for a dedicated person to help ensure that we adhere to a high standard of Cleanliness to join our very successful and hardworking Cleaning technicians.
We are currently recruiting for a Twilight Supervisor who will demonstrate a proven background in delivering a service and managing a Team.
The successful candidate will need to ensure that Trust and departmental standards are followed, and that compliance is met and maintained at all times.
The post holder will be highly motivated and have the ability to work under pressure with excellent communication and management skills, as they will be responsible for line management support to our Twilight shift, this will include ensuring all training needs are addressed, and dealing with any HR concerns as they arise and including the flexibility if needed to work weekends , you will be expected to achieve a level of service through the constant monitoring of our departments as a result you should be highly attentive to detail and be capable of delivering consistent standards. Teamwork is key; you should be a strong team player willing to lend a hand wherever needed and ensuring we keep to a high level of the service across the Trust, The successful candidate will have experience in working within Facilities or a similar environment. They will have knowledge of the NHS Cleanliness Standards.
About us
Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.
Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.
Whether you're starting out in your career, or have a wealth of experience - we're always looking to recruit outstanding individuals in a range of clinical areas, as well as support and administrative roles.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
Job description
Job responsibilities
Duties and ResponsibilitiesThe housekeeping team provides a vital service to all areas of the Trust.
The department undertakes cleaning, manages the linen provision, the Trust switchboard and the pest control contract.
Key Responsibilities- To supervise the housekeeping department on a day to day basis, ensuring it complies with Trust requirements and the agreed delivery of service at all times
- Supervise the domestic service as planned and scheduled by the housekeeping manager
- To participate in, and ensure compliance with the National Standards for Cleanliness and PLACE assessment actions.
- In conjunction with the housekeeping manager, allocate staff to work in areas on a daily basis and ensure all areas are staffed by redeployment of staff during periods of high absence andbe prepared to undertake any housekeeping duties if required.
- To maintain staff records associated with the staff attendance in accordance with Trust policy to ensure internal and external audit requirements are met.
- To train housekeeping staff in correct procedures, according to their role and statutory/local policy and procedure, ensuring that they are confident in their duties.
- To assist in recruitment and selection of staff as required by the housekeeping manager.
- To take part in day to day management discussions and periodic meetings to discuss ongoing issues and the development of the housekeeping department.
- To assist in the provision of first line management of housekeeping department staff. Including sickness, welfare and conduct issues, alongside regular performance appraisals according to trust policy To maintain associated staff records, and whilst respecting confidence, escalate issues where required through the housekeeping and facilities management team.
- To co-ordinate reports of structural, environmental or equipment defect; or incident/accident to ensure the appropriate reporting mechanism has been employed and urgent issuesescalated within a timely manner.
- To follow all administrative procedures for the domestic department.
- To complete quality control monitoring via the Trust audit programme according to the schedule set via Trust policy and /or as advised by the housekeeping manager.
- In support of the housekeeping manager, arrange for the provision of domestic stores across the Trust, within the budget limits set out. To control the use of materials to ensure there isno wastage and that all materials are being used only for the purpose for which they were issued. This will include use of the Trusts purchasing system (ORACLE)
- In support of the housekeeping manager, administrate the Trusts medical and relatives accommodation facility. This will include allocation of rooms, issuing of licenses and keys to tenants, providing relevant documentation to the trust Finance department and external stakeholders and inspection for rooms where necessary.
- In support of the housekeeping manager, administrate the Trusts pest control contract. This will include raising call outs to the appropriate contractor, reporting maintenance issues atrented properties and utilising the Trusts purchasing system to complete orders
Job description
Job responsibilities
Duties and ResponsibilitiesThe housekeeping team provides a vital service to all areas of the Trust.
The department undertakes cleaning, manages the linen provision, the Trust switchboard and the pest control contract.
Key Responsibilities- To supervise the housekeeping department on a day to day basis, ensuring it complies with Trust requirements and the agreed delivery of service at all times
- Supervise the domestic service as planned and scheduled by the housekeeping manager
- To participate in, and ensure compliance with the National Standards for Cleanliness and PLACE assessment actions.
- In conjunction with the housekeeping manager, allocate staff to work in areas on a daily basis and ensure all areas are staffed by redeployment of staff during periods of high absence andbe prepared to undertake any housekeeping duties if required.
- To maintain staff records associated with the staff attendance in accordance with Trust policy to ensure internal and external audit requirements are met.
- To train housekeeping staff in correct procedures, according to their role and statutory/local policy and procedure, ensuring that they are confident in their duties.
- To assist in recruitment and selection of staff as required by the housekeeping manager.
- To take part in day to day management discussions and periodic meetings to discuss ongoing issues and the development of the housekeeping department.
- To assist in the provision of first line management of housekeeping department staff. Including sickness, welfare and conduct issues, alongside regular performance appraisals according to trust policy To maintain associated staff records, and whilst respecting confidence, escalate issues where required through the housekeeping and facilities management team.
- To co-ordinate reports of structural, environmental or equipment defect; or incident/accident to ensure the appropriate reporting mechanism has been employed and urgent issuesescalated within a timely manner.
- To follow all administrative procedures for the domestic department.
- To complete quality control monitoring via the Trust audit programme according to the schedule set via Trust policy and /or as advised by the housekeeping manager.
- In support of the housekeeping manager, arrange for the provision of domestic stores across the Trust, within the budget limits set out. To control the use of materials to ensure there isno wastage and that all materials are being used only for the purpose for which they were issued. This will include use of the Trusts purchasing system (ORACLE)
- In support of the housekeeping manager, administrate the Trusts medical and relatives accommodation facility. This will include allocation of rooms, issuing of licenses and keys to tenants, providing relevant documentation to the trust Finance department and external stakeholders and inspection for rooms where necessary.
- In support of the housekeeping manager, administrate the Trusts pest control contract. This will include raising call outs to the appropriate contractor, reporting maintenance issues atrented properties and utilising the Trusts purchasing system to complete orders
Person Specification
Qualifications
Essential
- NVQ Level 3 in Housekeeping or equivalent experience
Desirable
- Load Handling
- Health & safety
- COSHH
Experience
Essential
- Supervisory experience in a Facilities or Hotel Services environment
- Experience in preparing and using audit tools.
- Experience of working within the NHS and a good understanding of its processes and systems
Desirable
- 2 years NHS or Public sector experience
Skills
Essential
- Understanding of the National 49 element cleaning standard
- Ability to use portable electronic data collection tools
- Understanding of computerized packages, i.e. Word, Excel etc.
- Experience of customer care with good interpersonal skills
Person Specification
Qualifications
Essential
- NVQ Level 3 in Housekeeping or equivalent experience
Desirable
- Load Handling
- Health & safety
- COSHH
Experience
Essential
- Supervisory experience in a Facilities or Hotel Services environment
- Experience in preparing and using audit tools.
- Experience of working within the NHS and a good understanding of its processes and systems
Desirable
- 2 years NHS or Public sector experience
Skills
Essential
- Understanding of the National 49 element cleaning standard
- Ability to use portable electronic data collection tools
- Understanding of computerized packages, i.e. Word, Excel etc.
- Experience of customer care with good interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust (RJAH)
Gobowen Road
Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
