Job summary
We are looking to appoint an Emergency Department Patient Flow Coordinator to work closely with the nurse in charge and emergency physician in charge to ensure provision if safe, effective and timely services. Monitor patient journey in order to meet both trust and Nationalstandards.
o Monitor length of stay of patient in department, chasing up patients without plans inaccordance with the 4 hour national standardo Book beds for patients requiring admission to hospitalo Ensure timely movement of patients to wards, liasing with care traffic control andporterso Accurately record breach performance and reasons for breacheso Validate breaches in real timeo To troubleshoot day to day issues impacting on patient flowo To direct patients, visitors and staff from other specialties to where they need to go inthe department.o Act as a contact point for the Department for operational issues not directly relating topatient careo Chase up cleaning of cubicles with Domestic services
Base Location: Bournemouth
Interview Date: TBC
12 month Maternity Cover
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications
Essential
- Good level of education (grade C or above) including English and Maths
- Vocational Level 3 in Customer Service / Management or Administration or equivalent knowledge base
Desirable
Experience
Essential
- Experience of clerical duties in office / administration environment
- Customer service experience
- Experience in the use of IT / computer skills
Desirable
- Experience of working in the NHS or on a reception desk.
Technical Skills Competencies
Essential
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy
Desirable
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / SystemOne / Symphony
Knowledge
Essential
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
Desirable
- Ability to answer patients queries or know where to refer them
Other requirements specific to the role
Essential
- Flexibility to cover extra hours if required
- Works within and promotes the Trusts and Department values
Personal attributes
Essential
- Methodical approach to organising work
- Able to prioritise own workload and work to deadlines
- Able to follow instructions to carry out tasks
- Ability to work and remain calm under pressure
Language requirement
Essential
- Able to speak English as necessary to undertake the role
Person Specification
Qualifications
Essential
- Good level of education (grade C or above) including English and Maths
- Vocational Level 3 in Customer Service / Management or Administration or equivalent knowledge base
Desirable
Experience
Essential
- Experience of clerical duties in office / administration environment
- Customer service experience
- Experience in the use of IT / computer skills
Desirable
- Experience of working in the NHS or on a reception desk.
Technical Skills Competencies
Essential
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy
Desirable
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / SystemOne / Symphony
Knowledge
Essential
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
Desirable
- Ability to answer patients queries or know where to refer them
Other requirements specific to the role
Essential
- Flexibility to cover extra hours if required
- Works within and promotes the Trusts and Department values
Personal attributes
Essential
- Methodical approach to organising work
- Able to prioritise own workload and work to deadlines
- Able to follow instructions to carry out tasks
- Ability to work and remain calm under pressure
Language requirement
Essential
- Able to speak English as necessary to undertake the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
