Job summary
Administrator role available for a period of 12 months to cover maternity leave, based at Delamere Resource Centre, Crewe to provide efficient and effective administrative support.
The role is within the Involvement Recovery & Wellness, which is part of Severe Mental Health Community Team that works across primary and secondary care services. The post undertakes the administration of all telephone calls and referrals received into the service, which includes directing people who may be in crisis, keeping CWP's electronic systems up to date, typing, diary management, preparing of reports, using a range of Microsoft Office Programmes, filing and photocopying.
You will need to be able to work as part of a team, and to be able to work alone without frequent direct supervision, be friendly, have a non-judgemental attitude towards others, be able to prioritise own workload and have experience, or be willing to learn how to manage conflicting demands/priorities.
This post is part time 17.25 hours per week.
Main duties of the job
To provide administrative support for the Involvement, Recovery and Wellness Service team members to ensure the workshop carried out is advertised appropriately and runs smoothly.
The Involvement Recovery Wellness Centre is an educational service that offers self management support to users of CWP services both in groups and on a one to one basis.
To ensure the workshop environment is welcoming, and appropriate.
Meet and greet students, explain the IRWC ethos and the courses.
To assist individual participants, staff and training providers with administration and request for information using appropriate communication and judgement skills to support and resolve enquiry needs where possible.
To provide, develop, update, monitor and dispatch all relevant IRWC paperwork, including prospectus, promotional posters, and flyers, in collaboration with lead and volunteers using various software applications.
Arrange promotional events and attend these, marketing and advertising.
To be responsible for inputting, maintaining and retrieval of information from relevant databases and to assist in the preparation of statistical, audit information and assist in time limited projects as requested.
To tale and direct telephone calls appropriately that are received in the service
About us
CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.
To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.
We welcome applications from people who have direct experience of accessing our services.
Job description
Job responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Job description
Job responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Person Specification
Qualifications
Essential
- Proficient in computer packages (i.e. word, PowerPoint, Excel, Database)
Desirable
- Knowledge and ability to create and edit computer packages, such as Indesign, Photoshot.
Knowledge and Expertise
Essential
- Working knowledge of software programmes e.g. Microsoft Office
- Knowledge of mental health issues and recovery orientated practice.
- Knowledge and understanding of the Data Protection Act
Experience
Essential
- Previous administration experience
Desirable
- Previous experience in a health related environment
- Experience of working as a member of a team in a office environment
Person Specification
Qualifications
Essential
- Proficient in computer packages (i.e. word, PowerPoint, Excel, Database)
Desirable
- Knowledge and ability to create and edit computer packages, such as Indesign, Photoshot.
Knowledge and Expertise
Essential
- Working knowledge of software programmes e.g. Microsoft Office
- Knowledge of mental health issues and recovery orientated practice.
- Knowledge and understanding of the Data Protection Act
Experience
Essential
- Previous administration experience
Desirable
- Previous experience in a health related environment
- Experience of working as a member of a team in a office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
