Receptionist

NHS Lancashire and South Cumbria Integrated Care Board (125)

Information:

This job is now closed

Job summary

The Lancashire and South Cumbria Integrated Care Board(ICB) was formally established as a new statutory body on 1 July 2022, replacing the eight clinical commissioning groups across Lancashire and South Cumbria.

Our role is to join up health and care services, improve people's health and wellbeing, and to make sure everyone has the same access to services and gets a positive experience from treatment. We also oversee how money and resource is utilised to ensure that funding is spent to ensure health services are effective, consistent and of high standard.

Lancashire and South Cumbria ICB is a complex organisation serving a population of over 1.8 million people.

To provide and be responsible for an efficient, effective and quality face to face reception, meeting facility, telephone and post room support service within the ICB.

Main duties of the job

The role will be varied and will adapt over time as the ICB develops. However, the postholder is expected to fulfil the following key functions: -

Face to face reception duties including providing any assistance that visitors require. A fulltime presence on site at County Hall is required.

The booking and organisation of meeting and conference room space and managing stationery stock and meeting room refreshments.

Answering the main ICB telephone line and directing calls as necessary.

Managing incoming and outgoing post.

Manage the central reception inbox.

Assist with room bookings and manage the UBook system.

Assist with IT, fob and access for ICB staff.

Liaising with the relevant contact on reported health and safety issues.

Act as fire wardens and first aiders for the ICB.

Liaise with landlord on building issues.

About us

Risk ManagementYou are required to contribute to the control of risk and use the incident reporting system to alert the ICB of incidents or near misses that may compromise the quality of services.

Equality & DiversityThe ICB is committed to equality and diversity and works hard to make sure all staff and service users have access to an environment that is open and a free from discrimination. As an ICB we value the diversity of our staff and service users, and therefore recognise and appreciate that everyone associated with the ICB is different and so should be treated in ways that are consistent with their needs and preferences.In support of this all staff are required to be aware of the ICB's Equality and Diversity Policy and the commitments and responsibilities the ICB has to:

Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act.

Advance equality of opportunity between people who share a protected characteristic and those who do not.

Foster good relations between people who share a protected characteristic and those who do not.

Date posted

17 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

125-ICB045-24

Job locations

County Hall

Preston

PR1 8RL


Job description

Job responsibilities

Reception

Provide a professional, friendly and helpful face to face reception service including providing any assistance that visitors require.

Maintain office security arrangements for visitors such as the visitor book and the issue of visitor badges.

Be a point of contact for any assistance required by visitors or for signposting staff. Issues such as accessing WiFi, borrowing equipment for meeting use (speakers, remote controls for projectors etc).

Meeting Room Management

Manage the booking of meeting room space.

Organise and set up meeting and conference room space according to the requirements of the meeting organiser.

Manage meeting room stationery stock and refreshments.

Telephones

Answering the main ICB telephone line and directing calls as necessary.

Assist with telephone queries as required.

Managing incoming and outgoing post.

Deal with incoming and outgoing post and deliveries for the ICB

Log correspondence as appropriate

Arrange couriers as required.

Job description

Job responsibilities

Reception

Provide a professional, friendly and helpful face to face reception service including providing any assistance that visitors require.

Maintain office security arrangements for visitors such as the visitor book and the issue of visitor badges.

Be a point of contact for any assistance required by visitors or for signposting staff. Issues such as accessing WiFi, borrowing equipment for meeting use (speakers, remote controls for projectors etc).

Meeting Room Management

Manage the booking of meeting room space.

Organise and set up meeting and conference room space according to the requirements of the meeting organiser.

Manage meeting room stationery stock and refreshments.

Telephones

Answering the main ICB telephone line and directing calls as necessary.

Assist with telephone queries as required.

Managing incoming and outgoing post.

Deal with incoming and outgoing post and deliveries for the ICB

Log correspondence as appropriate

Arrange couriers as required.

Person Specification

Experience

Essential

  • Previous reception and/or administration experience

Qualifications

Essential

  • Good general education
  • NVQ L2 in a relevant subject or equivalent experience

Skills

Essential

  • Working knowledge of Microsoft Office
  • Ability to work effectively as part of a team
  • Able to prioritise workload and work under pressure

Mental effort

Essential

  • The position involves unplanned interruptions
  • The work is unpredictable, and the post holder may have to adapt to change in a short time and be able to deliver outcomes
Person Specification

Experience

Essential

  • Previous reception and/or administration experience

Qualifications

Essential

  • Good general education
  • NVQ L2 in a relevant subject or equivalent experience

Skills

Essential

  • Working knowledge of Microsoft Office
  • Ability to work effectively as part of a team
  • Able to prioritise workload and work under pressure

Mental effort

Essential

  • The position involves unplanned interruptions
  • The work is unpredictable, and the post holder may have to adapt to change in a short time and be able to deliver outcomes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Lancashire and South Cumbria Integrated Care Board (125)

Address

County Hall

Preston

PR1 8RL


Employer's website

https://www.lancashireandsouthcumbria.icb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Lancashire and South Cumbria Integrated Care Board (125)

Address

County Hall

Preston

PR1 8RL


Employer's website

https://www.lancashireandsouthcumbria.icb.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Corporate Affairs Manager/Senior Assistant

Maria Louca

maria.louca@nhs.net

Date posted

17 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

125-ICB045-24

Job locations

County Hall

Preston

PR1 8RL


Supporting documents

Privacy notice

NHS Lancashire and South Cumbria Integrated Care Board (125)'s privacy notice (opens in a new tab)