Job summary
The role of Clinical Support Administrator is Band 3 salary, working full-time 37.5 hrs per week, Monday to Friday, and is based at Mary Chapman House in Norwich.
The role will be supporting clinical administration and processes under the 0-14 Team within Child Adolescent and Mental Health services. The role will include the processing of tasks that will support mental health care professionals to meet target waiting times and assist with effective movement through the patient's journey. You may at times be dealing with content which can be of a distressing nature.
You will however be part of a wider Business Support team where there will be an expectation at times to support with cross cover (including the covering of reception) and when required help out in other parts of the service.
This is a key role within the team, as you will be the first point of contact with Trust and CFYP services, in a busy and fast paced working environment.
Main duties of the job
Duties will include, but are not limited to:
- To provide a comprehensive business/secretarial support service to the clinical teams, including typing correspondence, reports, emails, and other documents.
- Data Entry.
- Booking appointments.
- General administrative duties (i.e. proofreading of clinical letters, photocopying, scanning etc)
- Updating Patient Record System (Lorenzo)
- Dealing with telephone enquiries from Service Users and other professionals
- Minuting of Meetings
- Covering Reception(when required)
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
The successful applicant will need to demonstrate the ability to remain calm under pressure, be able to meet strict deadlines and be proficient in prioritising a busy workload. There will be constant contact with members of the public and other professionals, therefore exceptional communication and interpersonal skills are essential. You will need to be a good team player, reliable, flexible in your approach to work, have good time management skills and a positive work ethic.
Main responsibilities of the role will include;
- Timely processing of clinical and appointment letters
- Timely processing of assessment outcomes to service users
- Working closely with business support and clinical colleagues
Job description
Job responsibilities
The successful applicant will need to demonstrate the ability to remain calm under pressure, be able to meet strict deadlines and be proficient in prioritising a busy workload. There will be constant contact with members of the public and other professionals, therefore exceptional communication and interpersonal skills are essential. You will need to be a good team player, reliable, flexible in your approach to work, have good time management skills and a positive work ethic.
Main responsibilities of the role will include;
- Timely processing of clinical and appointment letters
- Timely processing of assessment outcomes to service users
- Working closely with business support and clinical colleagues
Person Specification
Qualifications
Essential
- Pitman/ RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Service or working towards
Desirable
- Shorthand
- Knowledge of Trust electronic record system
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Working under pressure
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation.
- Supervision of staff
Desirable
- Staff supervision / appraisal process
Other
Essential
- Able to work flexibly across a range of different sites/offices
Person Specification
Qualifications
Essential
- Pitman/ RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Service or working towards
Desirable
- Shorthand
- Knowledge of Trust electronic record system
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Working under pressure
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation.
- Supervision of staff
Desirable
- Staff supervision / appraisal process
Other
Essential
- Able to work flexibly across a range of different sites/offices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
