Senior Medical Secretary - Peterborough

North West Anglia NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen within the Dermatology Department within the Head & Neck Clinical Business Unit. We are looking to recruit an enthusiastic and motivated individual to join our very busy and dedicated admin team. The successful candidate will assist in the provision of an efficient and responsive service required to work with the clinical team to ensure the provision of a patient pathway, which is receptive to the needs of the patient and responsive to Trust requirements.

The successful candidate will provide administrative support to Consultants and their medical team within the Department and also ensuring the provision of an effective service.

The successful candidate will also have line management responsibility for a small team of admin staff.

Main duties of the job

To provide efficient and comprehensive medical secretarial and administrative support within a speciality.
To act as a joint point of contact for all enquiries, using tact, diplomacy and confidentiality.
To manage the specialty administration and clerical workload, ensuring appropriate delegation of tasks to members of the specialty team and re-prioritisation when required.
To undergo training as necessary to meet the needs of new developments within the Service. To identify training for members of the specialty secretarial team in conjunction with the Admin & Performance Co-Ordinator/Admin Pathway Co-Ordinator (APC).
Respond to enquiries (personal and telephone) ensuring confidentiality is maintained at all times.
To liaise with patients, consultants/teams, operational areas and departments, pre-assessment centres, wards, and other departments and communicate with patients, relatives and other hospitals.
Undertake yearly appraisals for Medical Secretary & Secretarial Assistant
To facilitate the efficient and effective administrative pathways for all patients, including cancer patients where appropriate. This will include actively managing, monitoring and tracking patients.
Where necessary for the specialty, work with the Multidisciplinary Team (MDT) to support meetings, which may include cancer patients, ensuring that they are run effectively and efficiently in line with local and national standards.

About us

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.

Benefits to you:

27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff)
NHS Pension Scheme
Flexible working opportunities
Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays
Career development and training
Wellbeing support and activities
In-house physiotherapy Service
On-site canteens with subsidised meals
Subsidised staff parking (currently free)
Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

Date posted

17 April 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

176-S-6076458-A

Job locations

Peterborough City Hospital

Edith Cavell Campus, Bretton Gate

Peterborough

PE3 9GZ

Job description

Job responsibilities

Please refer to the job description and person specification for more information regarding the role.

Job description

Job responsibilities

Please refer to the job description and person specification for more information regarding the role.

Person Specification

Education and Qualifications

Essential

Educated to GCSE level standard English Language and Maths at Grade A - C (or equivalent)

Desirable

NVQ II or III Business Administration

Experience

Essential

Experience of using MS Office, particularly MS Word and Outlook
Previous Office experience
Experience of working with the general public and/or professionals
Demonstrate and understanding of customer care/ability to work with sensitive and confidential information

Desirable

Experience of working within the NHS and an understanding of medical terminology
Experience of using Hospital systems, for example PAS (Patient Administration System

Knowledge

Essential

Knowledge and understanding of Confidentiality and the Data Protection ACT
Understanding and working practice of NHS performance targets including 18 week referral to treatment times

Skills

Essential

Good standard of written and verbal communication at all levels
Organisational skills and a flexible approach to work
Ability to prioritise workload and work under pressure to ensure deadlines are achieved

Person Specification

Education and Qualifications

Essential

Educated to GCSE level standard English Language and Maths at Grade A - C (or equivalent)

Desirable

NVQ II or III Business Administration

Experience

Essential

Experience of using MS Office, particularly MS Word and Outlook
Previous Office experience
Experience of working with the general public and/or professionals
Demonstrate and understanding of customer care/ability to work with sensitive and confidential information

Desirable

Experience of working within the NHS and an understanding of medical terminology
Experience of using Hospital systems, for example PAS (Patient Administration System

Knowledge

Essential

Knowledge and understanding of Confidentiality and the Data Protection ACT
Understanding and working practice of NHS performance targets including 18 week referral to treatment times

Skills

Essential

Good standard of written and verbal communication at all levels
Organisational skills and a flexible approach to work
Ability to prioritise workload and work under pressure to ensure deadlines are achieved

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information