Job summary
We
are looking for a dynamic and talented individual, who is driven and can work
in a fast-paced environment, to join our team of business managers within the
Oncology CSU.
This
post will oversee the Non-Surgical Oncology services, Medical and Clinical
Oncology, Palliative Care and Lymphedema. You will work closely in
collaboration with the Service Manager, Matron and Lead Clinicians who
provide leadership to these services.
The
post holder will lead on the performance and delivery of the non-surgical
oncology services, and will need to have a solid understanding and experience
of delivering on cancer waiting times and access targets.
A
strong commitment to team working as well as the ability to influence,
negotiate and build collaborative working relationships quickly is required.
You will work closely with clinicians across all services, as well as needing
to form relationships with colleagues in external organisations as we provide
service provision for clinical oncology regionally.
Planned Interview Date - 14th May 2024
Main duties of the job
Previous
operational experience is essential for this role in addition to staff
management. You will need to be confident in understanding the application of
Cancer Waiting Times and key access targets such as the 18-week RTT
performance target to fulfil this role.
As
a Business Manager in the Oncology CSU, you will be expected to have sound
budget management skills and experience in using data to forecast
performance, as well as capacity and demand modelling.
You
will work in collaboration with your Service Manager, Matron and Lead
Clinicians to support achieving operational plans and contribute towards
delivery of the trusts annual commitments. This will include improving
patient experience, delivering the financial plan, and contributing to waste
reduction targets, achieving the access targets for patients, and improving
staff retention.
It
will also include planning and delivery of service developments, plus
supporting on business cases.
About us
Leeds
Cancer Centre is one of the most prestigious oncology departments in the UK,
providing an ideal infrastructure for high quality multidisciplinary cancer
services and ensuring the best outcomes for the catchment population of West
Yorkshire and the Yorkshire Cancer Network.
Our
values are part of what make us different from other trusts. They have been
developed by our staff and set out what we see as important to how we
work. Our five values are:
Patient-centred, Collaborative, Fair, Accountable and Empowered. All actions
and endeavours are underpinned by these values.
The
Oncology CSU includes: Medical and Clinical Oncology, Specialist Palliative
Medicine, Haematology, as well as Breast and Endocrine Surgery, Thoracic
Surgery and Gynaecology Oncology. We are based within the Bexley Wing at St.
Jamess Hospital.
This
post will suit an individual who is an aspiring business manager, seeking
experience of this role.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
To
provide management support and leadership to the Non-Surgical Oncology
components of the Oncology CSU, ensuring the provision of an efficient and
effective administration service to support the delivery of quality services
to patients, within budget and to agreed quality standards, in accordance
with agreed activity levels.
The
post holder will be solely responsible for the management of a team of admin
and clerical staff in various roles and at levels varying between bands 2-5
across Medical and Clinical Oncology, Palliative Care and Lymphedema. They
will lead on the performance and activity delivery of the Non-Surgical
Oncology services and ensure that all areas are delivered effectively,
efficiently and in compliance with trust policies and procedures.
The
post holder will work closely with numerous clinical teams and will support
and contribute to external and regional meetings as and when required. The post holder will maintain effective
working relationships within a multi professional environment but will work
closely with other CSU senior managers in the strategic development of the
services provided by the CSU.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Actively assists in the development
and management of the CSU Cost Improvement Programme to ensure financial
balance involving the analysis of both pay and non-pay budgets to identify
recurrent savings
Makes judgements involving complex
facts or situations requiring analysis, interpretation and the comparison of
a range of options resulting in differing expert opinions and conflict, e.g.
managing clinical risks; agreeing strategies to meet patient access targets,
changing working practices
Contributes to the service
development agenda by identifying and assessing strategic options e.g.
service redesign; capacity and demand management; financial planning and
quality improvement. Presents proposals to the General Manager to input to
the broader strategic debate within the Trust. Understands the whole systems
impact liaising with external partners as appropriate
Leads the development, monitoring
and delivery of business and service plans and processes towards Trust and
National policies and targets
Manages the integration of a
variety of resources to deliver targets/patient pathways the majority of
which are ongoing
Assists in the development of and
monitors activity plans for the CSU, making adjustments as necessary
Leads the development of business
cases whether for changes to service, new equipment or new posts which impact
across the whole organisation
Ensures administration processes
support efficient patient pathways
Participates in the CSU involvement
of patients and representative groups in service planning and development.
Works in partnership with CSU
colleagues and other CSU Teams and external agencies to ensure high quality
patient care is delivered within Trust frameworks the Trusts short to medium
term objectives are delivered
Leads and motivates staff in the
delivery of quality patient care across complex clinical and business
environments and services
Identifies and leads projects to
modernise and improve service delivery and patient access
Participates appropriately in the
investigation of complaints
On behalf of the General Manager,
leads specific project work within the CSU and on cross-CSU issues
Manages waiting lists, leading
change where necessary to ensure targets are met
Ensures that all patient and
service related policies, including modernisation strategies such as booking
and partial booking are implemented
Assist with policy development
across the organisation relevant to local area e.g. MAJAX, Winter Plan,
National Service Frameworks
Ensures the local implementation of
Trust policies and procedures e.g. People and Corporate Governance, Health
and Safety
Assists the General Manager in the
development and monitoring of Service Level Agreements for services provided
by or to other CSUs
Manages agreed budgets to ensure
the efficient and effective use of such resources and the achievement of all
financial targets
Recruits and line-manages
administrative and clerical staff across the CSU. Provides leadership of
these staff and ensures appropriate arrangements are in place to set
objectives, monitor performance, agree and review development needs and
ensure staff understand and can achieve the required results
Assists in disciplinary and
grievance matters
Identifies information needs of the
CSU and ensures the accuracy and use of information related to patient
processes
Produces reports and proposals,
including spreadsheets, some of which are complex and involve bids for
additional funding from Commissioners
Supports the General Manager in the
interface with commissioners
Contributes to Trust wide
activities (e.g. Improving Working Lives, External Quality Accreditation,
Information Systems Development, Bed Management etc) taking a lead
responsibility for selected pieces of work
Undertakes audit work to facilitate
service improvement and collates and presents research results
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
To
provide management support and leadership to the Non-Surgical Oncology
components of the Oncology CSU, ensuring the provision of an efficient and
effective administration service to support the delivery of quality services
to patients, within budget and to agreed quality standards, in accordance
with agreed activity levels.
The
post holder will be solely responsible for the management of a team of admin
and clerical staff in various roles and at levels varying between bands 2-5
across Medical and Clinical Oncology, Palliative Care and Lymphedema. They
will lead on the performance and activity delivery of the Non-Surgical
Oncology services and ensure that all areas are delivered effectively,
efficiently and in compliance with trust policies and procedures.
The
post holder will work closely with numerous clinical teams and will support
and contribute to external and regional meetings as and when required. The post holder will maintain effective
working relationships within a multi professional environment but will work
closely with other CSU senior managers in the strategic development of the
services provided by the CSU.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Actively assists in the development
and management of the CSU Cost Improvement Programme to ensure financial
balance involving the analysis of both pay and non-pay budgets to identify
recurrent savings
Makes judgements involving complex
facts or situations requiring analysis, interpretation and the comparison of
a range of options resulting in differing expert opinions and conflict, e.g.
managing clinical risks; agreeing strategies to meet patient access targets,
changing working practices
Contributes to the service
development agenda by identifying and assessing strategic options e.g.
service redesign; capacity and demand management; financial planning and
quality improvement. Presents proposals to the General Manager to input to
the broader strategic debate within the Trust. Understands the whole systems
impact liaising with external partners as appropriate
Leads the development, monitoring
and delivery of business and service plans and processes towards Trust and
National policies and targets
Manages the integration of a
variety of resources to deliver targets/patient pathways the majority of
which are ongoing
Assists in the development of and
monitors activity plans for the CSU, making adjustments as necessary
Leads the development of business
cases whether for changes to service, new equipment or new posts which impact
across the whole organisation
Ensures administration processes
support efficient patient pathways
Participates in the CSU involvement
of patients and representative groups in service planning and development.
Works in partnership with CSU
colleagues and other CSU Teams and external agencies to ensure high quality
patient care is delivered within Trust frameworks the Trusts short to medium
term objectives are delivered
Leads and motivates staff in the
delivery of quality patient care across complex clinical and business
environments and services
Identifies and leads projects to
modernise and improve service delivery and patient access
Participates appropriately in the
investigation of complaints
On behalf of the General Manager,
leads specific project work within the CSU and on cross-CSU issues
Manages waiting lists, leading
change where necessary to ensure targets are met
Ensures that all patient and
service related policies, including modernisation strategies such as booking
and partial booking are implemented
Assist with policy development
across the organisation relevant to local area e.g. MAJAX, Winter Plan,
National Service Frameworks
Ensures the local implementation of
Trust policies and procedures e.g. People and Corporate Governance, Health
and Safety
Assists the General Manager in the
development and monitoring of Service Level Agreements for services provided
by or to other CSUs
Manages agreed budgets to ensure
the efficient and effective use of such resources and the achievement of all
financial targets
Recruits and line-manages
administrative and clerical staff across the CSU. Provides leadership of
these staff and ensures appropriate arrangements are in place to set
objectives, monitor performance, agree and review development needs and
ensure staff understand and can achieve the required results
Assists in disciplinary and
grievance matters
Identifies information needs of the
CSU and ensures the accuracy and use of information related to patient
processes
Produces reports and proposals,
including spreadsheets, some of which are complex and involve bids for
additional funding from Commissioners
Supports the General Manager in the
interface with commissioners
Contributes to Trust wide
activities (e.g. Improving Working Lives, External Quality Accreditation,
Information Systems Development, Bed Management etc) taking a lead
responsibility for selected pieces of work
Undertakes audit work to facilitate
service improvement and collates and presents research results
Person Specification
Skills & behaviours
Essential
- Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
- Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures
- Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and continually changing service plans
Qualifications
Essential
- Educated to degree level or equivalent professional qualification
- Evidence of commitment to continuing professional development, including a management qualification or post graduate diploma
- Management qualification or post graduate diploma.
- Career progression through continuing professional development.
- Willingness to undertake training and development as identified through the PDP process
Desirable
- Masters level in a related field
Other Criteria
Essential
- Able to communicate in a complex service
- Understanding and experience of information analysis essential for communicating business, finance and workforce plans
- Manage clinical and business risks developing action plans to improve performance.
- Ability to monitor, maintain and improve service delivery
- Ability to establish processes and systems within the Directorate to develop and monitor financial and business plans across specialist services working collaboratively with other Directorates
Experience
Essential
- Workforce and capacity planning, managing waiting lists and developing business cases
- Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and toolkit; Attendance Management
- Successful operational management in a multi-professional environment
- Good sound knowledge and understanding of writing comprehensive business cases
Desirable
- NHS management experience
Person Specification
Skills & behaviours
Essential
- Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
- Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures
- Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and continually changing service plans
Qualifications
Essential
- Educated to degree level or equivalent professional qualification
- Evidence of commitment to continuing professional development, including a management qualification or post graduate diploma
- Management qualification or post graduate diploma.
- Career progression through continuing professional development.
- Willingness to undertake training and development as identified through the PDP process
Desirable
- Masters level in a related field
Other Criteria
Essential
- Able to communicate in a complex service
- Understanding and experience of information analysis essential for communicating business, finance and workforce plans
- Manage clinical and business risks developing action plans to improve performance.
- Ability to monitor, maintain and improve service delivery
- Ability to establish processes and systems within the Directorate to develop and monitor financial and business plans across specialist services working collaboratively with other Directorates
Experience
Essential
- Workforce and capacity planning, managing waiting lists and developing business cases
- Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and toolkit; Attendance Management
- Successful operational management in a multi-professional environment
- Good sound knowledge and understanding of writing comprehensive business cases
Desirable
- NHS management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
