Pharmacy Technician

Penn Hill Surgery

Information:

This job is now closed

Job summary

We are looking to recruit to the post of Pharmacy Technician, to work within our Medicines Management team. The role is part of our Primary Care Network multidisciplinary healthcare team (Yeovil Primary Care Network).

The purpose of the role is to lead improvements to maximise safe, cost effective best practice in prescribing to improve the quality of patient care. The post holder will help patients to get the best from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in General Practice, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.The ability to work confidently and effectively in a varied, and sometimes challenging environment is essential.

The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles including direct contact with people, families or carers.

Main duties of the job

The post holder will be responsible for encouraging the development of better understanding of the principles of medicines optimisation throughout the practice teams and promoting good practice in line with therapeutic developments. This will involve assisting the practice in achieving national requirements, NICE implementation and utilisation of medicines optimisation initiatives.

The post holder is required to complete a CPPE (Primary Care Pharmacy Education) 15 month course.

Key duties and responsibilities

Clinical

Undertake patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.

Carry out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.

Support the Clinical Pharmacist in Structured Medication Reviews (SMR)

About us

We are a busy, hard working and friendly practice with approx 10,000 registered patients. We have 4 GP partners and a multi-disciplinary clinical team. This additional role will support and enhance our Medicines Management team, currently consisting of a Clinical Pharmacist and 3 prescription clerks.

We are situated just a short distance from Yeovil town centre, which although in Somerset is a very short distance to the Dorset border also.

Staff car parking is on site.

Date posted

16 April 2024

Pay scheme

Other

Salary

£28,407 a year This is an ARRS funded role.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2122-24-0004

Job locations

St. Nicholas Close

Yeovil

Somerset

BA20 1SB


Job description

Job responsibilities

Job Scope

Clinical Pharmacy in General Practice is part of an exciting programme of transformation to develop a new model of care which addresses our ambition to deliver person-centred, coordinated care across the district. The Clinical Pharmacy in General Practice model is supported by the direction of national policy including the Five Year Forward View and GP Forward View where there is a need to better utilise the role of pharmacy within primary care to pro-actively help patients stay safe and well and out of hospital as well as helping to reduce the demands on general practice.

Pharmacy technicians play an important role, complementing clinical pharmacists, community pharmacists and other members of the PCN multi- disciplinary team. Pharmacy technicians are different to clinical pharmacists as they are not able to prescribe or make clinical decisions, instead working under supervision to ensure effective and efficient use of medicines.

Pharmacy technicians core role responsibilities will cover clinical, and technical and administrative categories.

The purpose of the role is to lead improvements to maximise safe, cost effective best practice in prescribing to improve the quality of patient care. The post holder will help patients to get the best from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in General Practice, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.

In addition, the post holder will be responsible for encouraging the development of better understanding of the principles of medicines optimisation throughout the practice teams and promoting good practice in line with therapeutic developments. This will involve assisting the PCN in achieving national requirements, NICE implementation and utilisation of medicines optimisation initiatives.

The post holder is required to complete a CPPE (Primary Care Pharmacy Education) 15 month course.

Key duties and responsibilities Clinical

Key duties and responsibilities

Clinical

Undertake patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.

Carry out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.

Support medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacies

Support the Clinical Pharmacist in Structured Medication Reviews (SMR)

i.e. organise necessary monitoring tests prior to SMR

Provide expertise to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities.

Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients.

Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing locally.

Technical and Administrative

Support the PCN multi-disciplinary team to ensure efficient medicines optimisation processes are being followed.

Implement efficient ordering and return processes and reducing medication wastage.

Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS).

Promotion of Electronic Repeat Dispensing (eRD) and online ordering

Develop relationships with other pharmacy professionals and members of the multi-disciplinary team to support integration across health and social care including primary care, community pharmacy, secondary care and mental health.

Support practice reception teams in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.

Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings.

Support the PCN to deliver on QIPP agenda, QOF and locally commissioned enhanced services

Supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services;

Support the PCN in reviewing and developing practice policies for CQC requirements

GeneralThe postholder will:

Develop a culture that promotes equality and values diversity. The postholder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.

Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.

The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisation's safeguarding protection policies and procedures.

Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Supervision

The postholder will have access to appropriate clinical supervision and the Clinical Pharmacist will provide general advice and support on a day to day basis.

Changes to the job

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. Nor is it definitive or exhaustive and may be reviewed in light of changing circumstances at a personal or organisational level. Any changes will be made following consultation with the individual before changes are made

This description will be open to regular review and may be amended to take account of developments within the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the practice.

Job description

Job responsibilities

Job Scope

Clinical Pharmacy in General Practice is part of an exciting programme of transformation to develop a new model of care which addresses our ambition to deliver person-centred, coordinated care across the district. The Clinical Pharmacy in General Practice model is supported by the direction of national policy including the Five Year Forward View and GP Forward View where there is a need to better utilise the role of pharmacy within primary care to pro-actively help patients stay safe and well and out of hospital as well as helping to reduce the demands on general practice.

Pharmacy technicians play an important role, complementing clinical pharmacists, community pharmacists and other members of the PCN multi- disciplinary team. Pharmacy technicians are different to clinical pharmacists as they are not able to prescribe or make clinical decisions, instead working under supervision to ensure effective and efficient use of medicines.

Pharmacy technicians core role responsibilities will cover clinical, and technical and administrative categories.

The purpose of the role is to lead improvements to maximise safe, cost effective best practice in prescribing to improve the quality of patient care. The post holder will help patients to get the best from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in General Practice, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.

In addition, the post holder will be responsible for encouraging the development of better understanding of the principles of medicines optimisation throughout the practice teams and promoting good practice in line with therapeutic developments. This will involve assisting the PCN in achieving national requirements, NICE implementation and utilisation of medicines optimisation initiatives.

The post holder is required to complete a CPPE (Primary Care Pharmacy Education) 15 month course.

Key duties and responsibilities Clinical

Key duties and responsibilities

Clinical

Undertake patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.

Carry out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.

Support medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacies

Support the Clinical Pharmacist in Structured Medication Reviews (SMR)

i.e. organise necessary monitoring tests prior to SMR

Provide expertise to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities.

Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients.

Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing locally.

Technical and Administrative

Support the PCN multi-disciplinary team to ensure efficient medicines optimisation processes are being followed.

Implement efficient ordering and return processes and reducing medication wastage.

Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS).

Promotion of Electronic Repeat Dispensing (eRD) and online ordering

Develop relationships with other pharmacy professionals and members of the multi-disciplinary team to support integration across health and social care including primary care, community pharmacy, secondary care and mental health.

Support practice reception teams in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.

Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings.

Support the PCN to deliver on QIPP agenda, QOF and locally commissioned enhanced services

Supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services;

Support the PCN in reviewing and developing practice policies for CQC requirements

GeneralThe postholder will:

Develop a culture that promotes equality and values diversity. The postholder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.

Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.

The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisation's safeguarding protection policies and procedures.

Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Supervision

The postholder will have access to appropriate clinical supervision and the Clinical Pharmacist will provide general advice and support on a day to day basis.

Changes to the job

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. Nor is it definitive or exhaustive and may be reviewed in light of changing circumstances at a personal or organisational level. Any changes will be made following consultation with the individual before changes are made

This description will be open to regular review and may be amended to take account of developments within the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the practice.

Person Specification

Qualifications

Essential

  • Element / CriteriaEssentialDesirable
  • Qualifications and Experience
  • Professional registration with GPhC
  • Meets the specific qualification and training requirements as specified by the GPhC criteria to register as a Pharmacy Technician-
  • Meets the specific qualification and training requirements as specified by the GPhC criteria to register as a Pharmacy Technician; c. enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH);
  • BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
  • Evidence of continued professional development (CPD)
  • Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy
  • Demonstrate ability to influence and persuade partners and stakeholders of the respective merits of different options, innovations, new opportunities and challenges
  • Skills and Competencies
  • Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential)
  • Understand the aims of current healthcare policy within the PCN
  • Able to analyse and interpret prescribing data
  • Has attention to detail, able to work
  • accurately, identifying errors quickly and easily Able to effectively manage allocated resources
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
  • Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
  • Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
  • Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals. Whilst recognising peoples needs for alternative methods of communication
  • Influencing and negotiating skills
  • An excellent understanding of data protection and confidentiality issues
  • Attributes
  • Works effectively independently and as a member of a team
  • Flexible approach to meet service needs and ensure a stakeholder focused response
  • Self-motivated and proactive
  • Self-motivated and proactive
  • Able to undertake the demands of the post with reasonable adjustments if required
  • Independently mobile to be able to work across several sites and travel to meet with stakeholders
  • Adaptability, flexibility and ability to cope with uncertainty and change
  • Demonstrate ability to work in a busy environment;
Person Specification

Qualifications

Essential

  • Element / CriteriaEssentialDesirable
  • Qualifications and Experience
  • Professional registration with GPhC
  • Meets the specific qualification and training requirements as specified by the GPhC criteria to register as a Pharmacy Technician-
  • Meets the specific qualification and training requirements as specified by the GPhC criteria to register as a Pharmacy Technician; c. enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH);
  • BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
  • Evidence of continued professional development (CPD)
  • Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy
  • Demonstrate ability to influence and persuade partners and stakeholders of the respective merits of different options, innovations, new opportunities and challenges
  • Skills and Competencies
  • Computer literate with an ability to use the required GP clinical systems (desirable) and Microsoft office packages (essential)
  • Understand the aims of current healthcare policy within the PCN
  • Able to analyse and interpret prescribing data
  • Has attention to detail, able to work
  • accurately, identifying errors quickly and easily Able to effectively manage allocated resources
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
  • Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
  • Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
  • Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals. Whilst recognising peoples needs for alternative methods of communication
  • Influencing and negotiating skills
  • An excellent understanding of data protection and confidentiality issues
  • Attributes
  • Works effectively independently and as a member of a team
  • Flexible approach to meet service needs and ensure a stakeholder focused response
  • Self-motivated and proactive
  • Self-motivated and proactive
  • Able to undertake the demands of the post with reasonable adjustments if required
  • Independently mobile to be able to work across several sites and travel to meet with stakeholders
  • Adaptability, flexibility and ability to cope with uncertainty and change
  • Demonstrate ability to work in a busy environment;

Employer details

Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB


Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB


Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Lisa Tabner

lisa.tabner@nhs.net

01935470812

Date posted

16 April 2024

Pay scheme

Other

Salary

£28,407 a year This is an ARRS funded role.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2122-24-0004

Job locations

St. Nicholas Close

Yeovil

Somerset

BA20 1SB


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