Administration (Customer Services) Apprentice

Herefordshire and Worcestershire Health and Care NHS Trust

This job is now closed

Job summary

An excellent opportunity has arisen to join our growing Performance Team. We are seeking an Administrator to provide support to the teams and members of the Adult Mental Health services across Herefordshire and Worcestershire.

Applicants will be expected to complete an administration Customer Service Qualification and will be required to hold 4 GCSE (or equivalent) grade A-D (including Maths and English). Applicants must not hold a level 2 or equivalent qualification in a similar subject.

This is a fixed term post for 15 months working full time Mon-Fri, 9-5 and is an excellent introduction into the NHS gaining a valuable qualification and experience along the way.

Please be advised NHS Jobs Service will not be available

6pm on Friday 19 April to 9am on Monday 22 April 2024
6pm on Friday 26 April to 9am on Monday 29 April 2024

Do not attempt to use the service at these times and consider this for your application submission.

Main duties of the job

You will be part of the growing Performance Team, providing essential administrative support through completing a wide range of tasks.

The performance team work with a variety of services providing vital performance related support and helping the teams achieve their Key Performance Indicators and targets.

You will gain quality administrative experience, an understanding of NHS processes and systems and a detailed understanding of the variety of Teams within the Adult Mental Health Service while gaining a valuable Customer Service qualification. You will be given sufficient time to complete this qualification and the work you complete will go towards achieving this.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Date posted

16 April 2024

Pay scheme

Other

Salary

Depending on experience National Minimum Wage

Contract

Fixed term

Duration

15 months

Working pattern

Full-time

Reference number

C9798-0164

Job locations

Princess Of Wales Community Hospital

Stourbridge Road

Bromsgrove

Worcestershire

B61 0BB

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. typing, data input, inbox management, liaison with a variety of NHS professionals and colleagues, maintaining accurate records and problem solving.

You will be provided with training and support to enable you to reach your full potential.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required e.g. typing, data input, inbox management, liaison with a variety of NHS professionals and colleagues, maintaining accurate records and problem solving.

You will be provided with training and support to enable you to reach your full potential.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

4 GCSE (or equivalent) grade A-D (including Maths and English Language*) certificates must be provided during the recruitment process if you are the successful candidate
Must not have a Level 2 or equivalent qualification in a similar subject e.g. diploma, NVQ
Must meet minimum requirements of training provider

Desirable

ICT qualification

Experience

Desirable

Work related experience of liaising with the public on the telephone and / or face to face
The ability to work with limited supervision but seek advice as appropriate
The ability to communicate effectively and sensitively with colleagues, members of the public and others from a variety of backgrounds
Experience of team working

Knowledge

Essential

Basic working knowledge of Microsoft packages

Desirable

Microsoft packages e.g. Excel and PowerPoint.
Knowledge of administrative working processes and procedures
Knowledge of the Data Protection Act and Confidentiality

Skills & Abilities

Essential

Ability to challenge poor behaviour.
Role modelling good behaviour.
A positive attitude and able to act on feedback.
Ability to praise and be supportive to others
Ability to work with limited supervision but seek advice when appropriate.
Able to carry out basic clerical tasks following instruction
Accuracy and attention to detail
Ability to prioritise and organise own work to meet deadlines
Ability or willingness to learn how, to communicate effectively and sensitively with colleagues, members of the public and others from a variety of backgrounds.
Basic computer skills i.e. able to use e-mail and internet to send and retrieve information.
Ability to understand the importance of confidentiality and to maintain confidentiality at all times as necessary

Desirable

Evidence of effectively working to deadlines
Evidence of ability to complete tasks effectively
Ability to work unsupervised for short periods of time

Additional Criteria

Essential

Willingness to undertake and satisfactorily complete the Level 2 Apprenticeship in Business Administration within 12 months
Willingness to participate fully in an apprenticeship training programme.
To have a professional appearance and be willing to adhere to the Trusts dress code.
Willingness and ability to travel to meet the demands of the post
Ability to work the hours required of the post e.g. on some occasions this may mean starting at 8am or finishing at 6.30pm dependent on the needs of the service.

Person Specification

Qualifications

Essential

4 GCSE (or equivalent) grade A-D (including Maths and English Language*) certificates must be provided during the recruitment process if you are the successful candidate
Must not have a Level 2 or equivalent qualification in a similar subject e.g. diploma, NVQ
Must meet minimum requirements of training provider

Desirable

ICT qualification

Experience

Desirable

Work related experience of liaising with the public on the telephone and / or face to face
The ability to work with limited supervision but seek advice as appropriate
The ability to communicate effectively and sensitively with colleagues, members of the public and others from a variety of backgrounds
Experience of team working

Knowledge

Essential

Basic working knowledge of Microsoft packages

Desirable

Microsoft packages e.g. Excel and PowerPoint.
Knowledge of administrative working processes and procedures
Knowledge of the Data Protection Act and Confidentiality

Skills & Abilities

Essential

Ability to challenge poor behaviour.
Role modelling good behaviour.
A positive attitude and able to act on feedback.
Ability to praise and be supportive to others
Ability to work with limited supervision but seek advice when appropriate.
Able to carry out basic clerical tasks following instruction
Accuracy and attention to detail
Ability to prioritise and organise own work to meet deadlines
Ability or willingness to learn how, to communicate effectively and sensitively with colleagues, members of the public and others from a variety of backgrounds.
Basic computer skills i.e. able to use e-mail and internet to send and retrieve information.
Ability to understand the importance of confidentiality and to maintain confidentiality at all times as necessary

Desirable

Evidence of effectively working to deadlines
Evidence of ability to complete tasks effectively
Ability to work unsupervised for short periods of time

Additional Criteria

Essential

Willingness to undertake and satisfactorily complete the Level 2 Apprenticeship in Business Administration within 12 months
Willingness to participate fully in an apprenticeship training programme.
To have a professional appearance and be willing to adhere to the Trusts dress code.
Willingness and ability to travel to meet the demands of the post
Ability to work the hours required of the post e.g. on some occasions this may mean starting at 8am or finishing at 6.30pm dependent on the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.