Here at Mercedes Benz of Bridgend, we have a vacancy for an Aftersales Advisor role. This is a fantastic opportunity to join a high performing aftersales department. This role suits a talented and enthusiastic person looking to advance their career in a premium brand environment.

Job Title: Aftersales Advisor 

Location: Mercedes Benz of Bridgend

Contract Type: Permanent / Full-time 

Hours of work: 40 hours a week (45 hours a week) Alternative Saturday morning as overtime 

Position Pays: Dependant on experience 

The Opportunity

An Aftersales Advisor works closely with the Service Advisors, Service Manager and the Workshop team.  You will be tasked with the job card preparation / customer communication and dealing with customers both face to face / digitally and on the phone and any other additional administrative duties.

You will be responsible for: 

• Preparing documentation relating to transactions, in a methodical and accurate manner.
• Maintaining an efficient document storage system, which allows for prompt retrieval of information.
• Preparing accurate quotations for vehicle servicing and maintenance needs.
• Preparing invoices.
• Maintaining accurate payment records.
• Dealing with customer enquires face to face
• Dealing with customer enquires on the phone / email
• Making accurate customer bookings

More about you:

To be successful in this role you will need:

• Previous Administration experience 
• Previous Aftersales experience would be beneficial 
• Experience using Microsoft Word / Excel 
• Previous experience using Kerridge is desirable
• Ability to work calmly under pressure
• Good telephone manner 
• Experience in a customer facing environment 
• Excellent communication skills

What’s in it for you?

• 30 days annual leave per year (including bank holidays) that will increase with length of service
• Birthday day off
• Manufacturing specific training along with inhouse training
• Contributory Pension Scheme
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary 
• Life Assurance (death in service benefit) *
• Staff Car Scheme*
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
• Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group

If you would like to apply for this role and become a part of the Aftersales Team at Mercedes Benz of Bridgend, please send us your CV with a covering letter and include your salary expectation.