|
Longleat is seeking an experienced and technically skilled IT Support Analyst to join our team and help us continue our tradition of hiring engaged and productive employees.
Our dedicated IT team delivers top-notch support to the Longleat Group, catering to a range of needs including internal customers, systems, network, and services.
Reporting to the IT Manager you will be the first point of contact for technical inquiries, providing swift assistance with IT hardware and software, whether through phone, remote access, or face-to-face interaction.
Key duties will include:
- To provide technical support in the installation, upgrading and maintenance of the EPOS software environment. Escalate problems as required to resolution
- To provide technical support for both client server and peer to peer networks, internet connections and email systems.
- To liaise with suppliers of maintenance and support services where appropriate to ensure the repair or maintenance of computer systems.
- To provide IT hardware and software support including hardware repairs and redundant kit disposal; routine system, hardware and software maintenance; testing, installation and configuration of new hardware and software in a Network environment.
About you
- A Level qualification IT or equivalent qualification
- Full UK Driving Licence
- Technical skills and best practice guidelines encompassing current versions of:
- Microsoft operating systems for desktops & servers
- Network management solutions
- Help desk software and reporting
- At least 2 years post qualification experience in a commercial or local government environment or at least 4 years relevant experience without qualification.
- Experience of IT equipment build and repair techniques.
A little about us
At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.
With a core business of around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.
Our values
At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.
Why join the Longleat team?
In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.
You will receive a salary of £26,000 per annum, in addition to a range of attractive benefits that include;
- 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
- Unlimited free entry to Longleat for our employees
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
- 50% off Annual passes for Friends and Family
- Discounts on food and beverages and retail merchandise
- 20% off VIP Experiences, 10% off Accommodation
- Discretionary bonus scheme
- Employee Assistant Programme
- Employer contributory pension scheme
- Life assurance scheme
- Perks at work
- Range of flexible working schemes
- Great progression opportunities available.
Your contract
You will be on a permanent 37.5 hour contract, working 5 days out of 7, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times. Positions available to start from 1<sup>st</sup> April 2024.
Location: On Site - Longleat (Warminster, Wiltshire, BA12 7NW)
Sounds great! How do I apply?
If you are interested in this role, please apply online. We reserve the right to close this advertisement early if enough suitable applicants are received.
Keywords: ITSupportAnalyst
|