Job responsibilities
KEY RESPONSIBILITIES
The post holder will:
1. Have an appropriate experiential health care background such as: health care assistant, therapy
assistant, emergency medical technician.
2. Work with The Digital Health Clinicians supporting high level remote monitoring for patients with
short- and long-term conditions. Escalate to The Digital Health Clinicians when markers for
deterioration are evident on submission of abnormal observations by patients via the Docobo system.
Thereby, ensuring patients on the caseload who alert have clinical contact urgently. This ensures care
is delivered in the community setting and aids prevention of unnecessary hospital admission.
3. Work with partners in nursing and residential care to ensure optimum health outcomes for their
residents.
4. Work on shared caseloads with Integrated Care System (ICS) by acting as an integral member of the
community team with a shared vision for developing caseloads as required by Integrated Care System
partners.
5. Possess experience working within the telemedicine field to support the delivery of clinical care
remotely; working, under direction of the Digital Health Team Leader and the Digital Health Clinical
colleagues when required.
6. Deliver health promotion advice under supervision from clinical colleagues via the Digital Health
model, e.g. chronic disease management self-help signposting.
7. Work in alignment with Primary Care, for established practice populations, toward a shared vision of
seamless management for patients with short- and long-term conditions within the Primary Care and
the Community setting.
8. Work with ICS partners in Primary and Social Care to further develop the Digital Health model for
cohorts of patients managed within local populations.
9. Maintain accountability for practice to the Digital Health Team Leader following all EBPC Policies and
Procedures.
10. Maintain legible, accurate and up to date records that are dated and signed in accordance with EBPC
Policies for standards on record keeping.
11. Contribute to the onboarding of patients with short- and long-term conditions to the Docobo patient
management platform.
12. Contribute to the discharging of patients with short- and long-term conditions from the Docobo
patient management platform.
13. Work in a supervised capacity with patients, their families and carers managing referrals according to
need and priority.
14. Escalate complex clinical data that has alerted on the Docobo patient management platform to the
Digital Health Clinical colleagues.
15. Understand and support the achievement of EBPCs business plan objectives and performance targets.
16. Identify the potential for service developments, risks and deficits and inform the Digital Health Team
Leader making recommendations based on vocational knowledge.
17. Be accountable for practice taking every reasonable opportunity to sustain and improve knowledge
and competence.
18. Assist the Digital Health Team Leader to manage the effective use of resources within the Digital Health
team and participate in regular review meetings with the Team Leader.
19. Have experience of Docobo patient management platform or similar.
20. Have experience with other clinical patient management systems: Adastra, EMIS, Connected Care
PATIENTS CARE
The post holder will:
1. Use telemedicine knowledge and skills to remotely monitor the physical and psychosocial needs of a
defined client group.
2. Use telemedicine and healthcare knowledge to respond to alerts raised by the Docobo patient
management platform. Urgently, escalating patient alerts to the Digital Health Clinicians to action.
3. Work with partners in nursing and residential care to improve the health outcomes of the residents
and so prevent unnecessary hospital admissions or extended in-patient care episodes.
4. Assist the Digital Health Clinicians who are dealing with complex patient situations. Thereby aiding the
establishment of a therapeutic relationship with individual patients using The Digital Health service.
5. Use telemedicine assessment tools/skills that will ensure an appropriate level of therapeutic
supervision so that patients who present with complex needs are referred/escalated via the
appropriate care pathway.
6. Conduct patient encounters with sensitivity and to act as patient advocate, maintaining patient
confidentiality.
7. Deliver care that is patient centred, respecting diverse cultural backgrounds, and requirements.
8. Work in partnership with the patients to empower them to make informed choices about their
healthcare and support choices.
9. Offer a supportive service to patients and their carers who are using the Digital Health service
RESPONSIBILITIES FOR PEOPLE AND TRAINING
1. Be responsible for providing and maintaining a learning environment and maximise opportunities for
education and development in the clinical area to enhance individual development and performance
in the delivery of high standards of care.
2. Act as a Digital Health resource and assist in mentoring new Clinical Support Team Members in the
Digital Health environment. Take part in the process of clinical supervision and participate in clinical
supervision and mentorship of others.
3. Take responsibility for your own personal development; maintain competence, knowledge, and skills
commensurate with role.
