Job summary
Hampshire Hospitals NHS Foundation Trust has an exciting opportunity to join the HR department as an ESR administrator. The post holder will provide support for the business as usual running of ESR self-service and establishment control across the organisation. The post holder will need to have previous working experience of ESR.
Main duties of the job
- To provide general administrative support to the ESR Self Service/Establishment Control team in addition to having a defined area of responsibility for administering functions as defined in role specific responsibilities
- To support with ESR Self Service across the Trust including liaising with stakeholders, updating system data, supporting new processes and training staff as required
- To maintain and review training materials in relation to the system
- To assist with data cleansing activities
- To support with the BAU management of the system including being an advocate, answering queries and communicating changes with stakeholders
- To provide a comprehensive customer focused service to queries
- To support the ESR Facilitator with the establishment control process within ESR, including monthly data validation and comparison between financial ledgers and data within ESR, querying discrepancies
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description
Job responsibilities
Further information can be found in the Job Description and Person Specification attached including a list of role specific responsibilities.
Job description
Job responsibilities
Further information can be found in the Job Description and Person Specification attached including a list of role specific responsibilities.
Person Specification
Training & Qualifications
Essential
- IT literate
- GCSE or equivalent grade A*-C in Maths and English as a minimum
- NVQ level 2 Business Admin / Customer Service or equivalent qualification/experience
Desirable
- NVQ Level 3 in Business Administration / Customer Service or equivalent
- Evidence of continued personal development
- Training qualification such as AET or PTLLS
Experience & Knowledge
Essential
- Able to demonstrate current knowledge and identify own learning needs
- Experience working with complex databases and Microsoft applications
- Previous knowledge of ESR
- Completing tasks given by several people / teams working to similar deadline
Desirable
- Previous experience of working in an administrative function in the NHS
- Previous experience of analysing data
Skills & Ability
Essential
- A customer care ethos and positive can do attitude
- Good written and verbal communication in the English language
- Able to work without direct supervision.
- Able to work within a team
- Able to meet the minimum skill set within the first 12 months of appointment with support and development where required
- Excellent written & verbal communication skills
- Ability to work on own initiative and referring people when appropriate
- Calm and discrete under pressure
Other Specific Requirements
Essential
- To be able to demonstrate the required behaviour in keeping with the Trust values
- Ability to adjust to pressures of the job in a changing environment.
- Good interpersonal skills
- Willingness to undertake further training
- Be able to demonstrate patience, dependability and motivation
- Be able to take instruction/ direction.
- Responds positively to constructive feedback
- Ability to demonstrate confidentiality and trust worthiness
- A willingness to be flexible and part of a team
- Ability to juggle many priorities at one time, whilst remaining calm
- Should be willing to work flexible hours on occasions
- Job also requires working between all of the Trust sites
Person Specification
Training & Qualifications
Essential
- IT literate
- GCSE or equivalent grade A*-C in Maths and English as a minimum
- NVQ level 2 Business Admin / Customer Service or equivalent qualification/experience
Desirable
- NVQ Level 3 in Business Administration / Customer Service or equivalent
- Evidence of continued personal development
- Training qualification such as AET or PTLLS
Experience & Knowledge
Essential
- Able to demonstrate current knowledge and identify own learning needs
- Experience working with complex databases and Microsoft applications
- Previous knowledge of ESR
- Completing tasks given by several people / teams working to similar deadline
Desirable
- Previous experience of working in an administrative function in the NHS
- Previous experience of analysing data
Skills & Ability
Essential
- A customer care ethos and positive can do attitude
- Good written and verbal communication in the English language
- Able to work without direct supervision.
- Able to work within a team
- Able to meet the minimum skill set within the first 12 months of appointment with support and development where required
- Excellent written & verbal communication skills
- Ability to work on own initiative and referring people when appropriate
- Calm and discrete under pressure
Other Specific Requirements
Essential
- To be able to demonstrate the required behaviour in keeping with the Trust values
- Ability to adjust to pressures of the job in a changing environment.
- Good interpersonal skills
- Willingness to undertake further training
- Be able to demonstrate patience, dependability and motivation
- Be able to take instruction/ direction.
- Responds positively to constructive feedback
- Ability to demonstrate confidentiality and trust worthiness
- A willingness to be flexible and part of a team
- Ability to juggle many priorities at one time, whilst remaining calm
- Should be willing to work flexible hours on occasions
- Job also requires working between all of the Trust sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
