Job summary
The Respiratory and sleep physiology department perform a wide range of diagnostic investigations. The team is made up of physiologists and administration staff who work closely together to help in the delivery of these investigations. The post holder will work with the respiratory and Sleep Physiology team across the trust and in the new Community Diagnostic Centre (CDC) and will report directly to the Respiratory administration team leader. The post holder will be expected to work across all the trust sites and CDC when needed.
Please note that this role is not on the Home Office list
of occupations eligible for sponsorship under the Skilled Worker route.
Main duties of the job
You will provide administration duties to support the departmental co-ordinator, other members of the team and be responsible for designated clerical duties in the department.
You will respond to telephone and / or face to face enquiries complying with departmental guidance including booking, cancelling and re-arranging appointments.
To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department, is accurately complete and promptly dispatched.
The post holder will give relevant assistance and training as and when required to support all colleagues
To carry out general administration duties and provide assistance, as required supporting respiratory and sleep physiology departments.
You will receive, sort and distribute goods and post delivered to the ward/department.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
- To provide a welcome to the patients who are in contact with the department
- The post holder will be responsible for designated clerical duties in the department
- Promote effective customer focused communication with patients and service users.
- To respond to telephone and / or face to face enquiries complying with departmental guidance
- Request, cancel and re-arrange appointments in line with local and national targets.
- To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department, is accurately complete and promptly dispatched.
- To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.
- To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
- Assist with the preparation of patient records for outpatients in a timely manner as and when required.
- Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
- The post holder will give relevant assistance and training as and when required to support all colleagues.
- To arrange transport as necessary for the patient in accordance with requirements of the department.
- To carry out general administration duties and provide assistance, as required supporting respiratory and sleep physiology departments.
- Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system.
- Receive, sort and distribute goods and post delivered to the ward/department.
- Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.
Job description
Job responsibilities
Key Responsibilities
- To provide a welcome to the patients who are in contact with the department
- The post holder will be responsible for designated clerical duties in the department
- Promote effective customer focused communication with patients and service users.
- To respond to telephone and / or face to face enquiries complying with departmental guidance
- Request, cancel and re-arrange appointments in line with local and national targets.
- To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department, is accurately complete and promptly dispatched.
- To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.
- To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
- Assist with the preparation of patient records for outpatients in a timely manner as and when required.
- Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
- The post holder will give relevant assistance and training as and when required to support all colleagues.
- To arrange transport as necessary for the patient in accordance with requirements of the department.
- To carry out general administration duties and provide assistance, as required supporting respiratory and sleep physiology departments.
- Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system.
- Receive, sort and distribute goods and post delivered to the ward/department.
- Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.
Person Specification
Qualifications
Essential
- Good general education to include GCSE in English Language and Maths or equivalent/experience
Desirable
- NVQ Level 2 qualification in related subject
- IT skills qualifications; CLAIT or ECDL computer course
Experience
Essential
- Experience of working with filing systems
- Experience of good customer or patient care
- Work with IT systems
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- A willingness to learn NHS computer software systems
- Experience of working with confidential material
Knowledge and Awareness
Essential
- Confidentiality issues
- Awareness of own limitations.
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Skills, Abilities and personal Attributes
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
- Friendly, respectful of colleagues
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
Desirable
- Proven record of excellent filing and organisational skills
Person Specification
Qualifications
Essential
- Good general education to include GCSE in English Language and Maths or equivalent/experience
Desirable
- NVQ Level 2 qualification in related subject
- IT skills qualifications; CLAIT or ECDL computer course
Experience
Essential
- Experience of working with filing systems
- Experience of good customer or patient care
- Work with IT systems
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- A willingness to learn NHS computer software systems
- Experience of working with confidential material
Knowledge and Awareness
Essential
- Confidentiality issues
- Awareness of own limitations.
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Skills, Abilities and personal Attributes
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
- Friendly, respectful of colleagues
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
Desirable
- Proven record of excellent filing and organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
