Community Nursing Triage Administrator

Berkshire Healthcare Foundation Trust

Information:

This job is now closed

Job summary

We are looking for an Administrator to join ourCommunityNursing Triage Team,youwill support the Community Nursing service to deliver care to people in their own homes byassistingin the triage of new referrals as well asprovidingadministrative support to the team.We offer a supportive environment with opportunities for further career development.

Main duties of the job

  • To be the central point of contact alongside a trained clinician for all new referrals into the district nursing service, taking messages, obtaining information for new referrals, advising patients about visits, referring as appropriate and answering routine enquiries.
  • You will assist in the triage and allocation of new referrals, advise patients about visits, refer as appropriate and answer routine enquiries.
  • Type confidential correspondence, reports and other documentation to a high standard within agreed timescales.
  • Maintain effective communication across the service and deal in a professional, helpful, and sensitive manner with patients, carers, staff and other agencies by telephone and face to face.
  • Assist in the efficient and accurate recording of data on all required electronic systems including the Trust system RIO.
  • Duties will include collating and inputting data, ordering stock supplies, general administrator tasks and patient contact.

About us

Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

  • Flexible working options to support work-life balance.
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave.
  • Free parking across Trust sites

Date posted

12 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year per annum (incl of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-CHS459

Job locations

Community Nursing Wokingham

Wokingham

RG41 2RE


Job description

Job responsibilities

The must haves for this role:

  1. Excellent interpersonal and communication skills
  1. Good IT skills, with the ability to navigate around various systems.
  1. Work effectively in a team and independently, using initiative.

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.

If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Job description

Job responsibilities

The must haves for this role:

  1. Excellent interpersonal and communication skills
  1. Good IT skills, with the ability to navigate around various systems.
  1. Work effectively in a team and independently, using initiative.

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.

If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Person Specification

Education/Qualifications/Training

Essential

  • Educatedto GCSE or equivalent including English
  • NVQ3 or equivalent qualification/ experience
  • Good knowledge of administration and/or office procedures

Knowledge, Skills & Abilities

Essential

  • Good interpersonal, communication and reporting skills

Previous Experience

Essential

  • Knowledge and experience of using a variety ofsoftware programmes/packages
  • Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties, undertaking a full range of administrative duties including minute-taking
  • Previous experience working in a healthcare setting

Knowledge, Skills & Abilities

Essential

  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload

Additional Requirements

Essential

  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
  • The post requires a degree of agility and ability to carry light or moderate loads
  • Be a car driver

Knowledge, Skills & Abilities

Essential

  • Ability to empathise, be supportive and sensitive to the needs of others
  • Ability to use a practical problem solving approach in everyday situations
  • Ability to prioritise and manage own workload
Person Specification

Education/Qualifications/Training

Essential

  • Educatedto GCSE or equivalent including English
  • NVQ3 or equivalent qualification/ experience
  • Good knowledge of administration and/or office procedures

Knowledge, Skills & Abilities

Essential

  • Good interpersonal, communication and reporting skills

Previous Experience

Essential

  • Knowledge and experience of using a variety ofsoftware programmes/packages
  • Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties, undertaking a full range of administrative duties including minute-taking
  • Previous experience working in a healthcare setting

Knowledge, Skills & Abilities

Essential

  • Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
  • Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload

Additional Requirements

Essential

  • Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
  • The post requires a degree of agility and ability to carry light or moderate loads
  • Be a car driver

Knowledge, Skills & Abilities

Essential

  • Ability to empathise, be supportive and sensitive to the needs of others
  • Ability to use a practical problem solving approach in everyday situations
  • Ability to prioritise and manage own workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Community Nursing Wokingham

Wokingham

RG41 2RE


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Community Nursing Wokingham

Wokingham

RG41 2RE


Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Lead Administrator

Kirsty Waters

Kirsty.Waters@berkshire.nhs.uk

07815485079

Date posted

12 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year per annum (incl of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-CHS459

Job locations

Community Nursing Wokingham

Wokingham

RG41 2RE


Supporting documents

Privacy notice

Berkshire Healthcare Foundation Trust's privacy notice (opens in a new tab)