Job summary
Health & Wellbeing Coaches support pts to take proactive steps to improve the way
they manage their physical & mental health conditions.They support pts to develop their knowledge, skills & confidence
or to build their patient activation;in managing their health & care,
to improve their health outcomes & quality of life. Coaching & motivating patients through multiple sessions to identify their
needs, set goals, & supporting patients to achieve their personalised health & care plan objectives & providing interventions such as self-management
education & peer support.You
will manage a caseload of patients, according to the needs, priorities and
support required by individuals.
Main duties of the job
Provide 121 & group health coaching support
for people with 1 or more long-term conditions,with the aim of: improving peoples levels of activation, empowering
people to manage their own health & improve their health outcomes. It
is vital that you have a strong awareness & understanding of when it's appropriate or necessary to refer people back to other health
professionals, when the needs are beyond the scope of the
health & wellbeing coach role e.g. when there is a mental health need
requiring the patient be referred to an appropriately qualified practitioner.Support network initiatives to improve staff wellbeing,
including the Better Health at Work programme.Build & develop strong working relationships with
health, social, & third sector providers in the Durham Dales, including
GP practices & the local Wellbeing for Life service.Work closely with professionals from a variety of
health specialties.
About us
You will be working as part of the Bishop Auckland Primary Care Network (PCN) team to support the patients of 3 GP practices (Station View Medical Centre, Auckland Medical Group and Bishopgate Medical Practice).The PCN is recruiting a number of new roles to support the wellbeing of patients in this mixed urban & rural area, & you will be part of this proactive & expanding team.You will work flexibly, supporting patients through 121 & group sessions delivered in GP practices, patients homes, & via online video consultations.The PCN is committed to training & development of all staff & you will be able to develop your career in line with your personal & professional objectives. They will be proactive with a flexible attitude, keen to work as part of a team & committed to developing themselves in this skilled role & will support colleagues to do the same.Work flexibly, adapting to the needs of the service & client group.
Job description
Job responsibilities
Health
and Wellbeing Coaches support people to take proactive steps to improve the way
they manage their physical and mental health conditions, based on what matters
to them. They support people to develop their knowledge, skills and confidence
or to build their patient activation - in managing their health and care,
to improve their health outcomes and quality of life. Health coaches do this by
coaching and motivating patients through multiple sessions to identify their
needs, set goals, and supporting patients to achieve their personalised health
and care plan objectives and providing interventions such as self-management
education and peer support.
You
will manage a caseload of patients, according to the needs, priorities and
support required by individuals in the caseload. Your caseload will include
patients with chronic diseases, with pre-diabetic and newly diagnosed Type 2
diabetic patients being a particular priority. You will support, motivate, and
encourage patients to make positive lifestyle changes, including diet and
exercise, to help improve their health and wellbeing. You will also support
initiatives to improve the health and wellbeing of local NHS staff.
The
successful candidate will be kind, reflective and self-aware and will enjoy
working with a wide range of people. They will have good communication and
negotiation skills and a firm belief that people have untapped resources within
them, that can be unleashed by providing a high quality, non-judgemental
service. They will be proactive with a flexible attitude, keen to work as part
of a team and committed to developing themselves in this skilled role and will
support colleagues to do the same.
Job description
Job responsibilities
Health
and Wellbeing Coaches support people to take proactive steps to improve the way
they manage their physical and mental health conditions, based on what matters
to them. They support people to develop their knowledge, skills and confidence
or to build their patient activation - in managing their health and care,
to improve their health outcomes and quality of life. Health coaches do this by
coaching and motivating patients through multiple sessions to identify their
needs, set goals, and supporting patients to achieve their personalised health
and care plan objectives and providing interventions such as self-management
education and peer support.
You
will manage a caseload of patients, according to the needs, priorities and
support required by individuals in the caseload. Your caseload will include
patients with chronic diseases, with pre-diabetic and newly diagnosed Type 2
diabetic patients being a particular priority. You will support, motivate, and
encourage patients to make positive lifestyle changes, including diet and
exercise, to help improve their health and wellbeing. You will also support
initiatives to improve the health and wellbeing of local NHS staff.
The
successful candidate will be kind, reflective and self-aware and will enjoy
working with a wide range of people. They will have good communication and
negotiation skills and a firm belief that people have untapped resources within
them, that can be unleashed by providing a high quality, non-judgemental
service. They will be proactive with a flexible attitude, keen to work as part
of a team and committed to developing themselves in this skilled role and will
support colleagues to do the same.
Person Specification
Qualifications
Essential
- Be willing to attend training with a non- clinical SSM health coaching skills programme (minimum 4 days)
- Health related qualifications minimum level 3 e.g. Health and Well-being Coaching, nutrition, weight management, personal training, diabetes
Desirable
- Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical SSM Health Coaching through a PCI- accredited organisation
- Personalised Care Institute (PCI) accredited trainer or organisation
Experience
Essential
- Experience of using coaching approaches/frameworks and models or other similar helping strategies e.g. Motivational Interviewing
- Experience of working in a multidisciplinary team
- Experience of working in health and social care care/community development setting or similar
Desirable
- Experience of successful partnership working across statutory, voluntary and community sector
- Experience of working in a primary care setting
- Networking experience
- An understanding of the biopsychosocial model of health and the social determinants of health.
Skills & Knowledge
Essential
- Understanding how to apply health coaching in group settings
- Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
- Demonstrable skills in supporting behaviour change
- Excellent group and one-to-one facilitation skills including conflict resolution
- Skilled in active and reflective listening, building trust and rapport quickly
- Good people management skills
- Ability to work with minimal supervision and act decisively and ask for help when needed
- Proficient in MS Office and web-based services
- Ability to travel across multiple sites with full UK driving license
Desirable
- A good understanding of the evidence base and development of self- management in the UK
- Understanding of the importance and process of helping people with long- term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available, such as the Patient Activation Measurement
- (PAM)
- Excellent communication and presentation skills
- Experience with SystmOne and EMIS clinical record systems
Other
Essential
- Meets DBS reference standards and criminal record checks
- Ability to work flexible hours and travel out of area as necessary
Desirable
- Proficient speaker of another language to aid communication with people in the community for whom English is a second language
Person Specification
Qualifications
Essential
- Be willing to attend training with a non- clinical SSM health coaching skills programme (minimum 4 days)
- Health related qualifications minimum level 3 e.g. Health and Well-being Coaching, nutrition, weight management, personal training, diabetes
Desirable
- Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical SSM Health Coaching through a PCI- accredited organisation
- Personalised Care Institute (PCI) accredited trainer or organisation
Experience
Essential
- Experience of using coaching approaches/frameworks and models or other similar helping strategies e.g. Motivational Interviewing
- Experience of working in a multidisciplinary team
- Experience of working in health and social care care/community development setting or similar
Desirable
- Experience of successful partnership working across statutory, voluntary and community sector
- Experience of working in a primary care setting
- Networking experience
- An understanding of the biopsychosocial model of health and the social determinants of health.
Skills & Knowledge
Essential
- Understanding how to apply health coaching in group settings
- Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
- Demonstrable skills in supporting behaviour change
- Excellent group and one-to-one facilitation skills including conflict resolution
- Skilled in active and reflective listening, building trust and rapport quickly
- Good people management skills
- Ability to work with minimal supervision and act decisively and ask for help when needed
- Proficient in MS Office and web-based services
- Ability to travel across multiple sites with full UK driving license
Desirable
- A good understanding of the evidence base and development of self- management in the UK
- Understanding of the importance and process of helping people with long- term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available, such as the Patient Activation Measurement
- (PAM)
- Excellent communication and presentation skills
- Experience with SystmOne and EMIS clinical record systems
Other
Essential
- Meets DBS reference standards and criminal record checks
- Ability to work flexible hours and travel out of area as necessary
Desirable
- Proficient speaker of another language to aid communication with people in the community for whom English is a second language
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Durham Dales Health Federation
Address
Unit 51 Innovation Hse, Longfield Rd
South Church Enterprise Park
Bishop Auckland
Durham
DL14 6XB
Employer's website
https://ddhf.co.uk/ (Opens in a new tab)
