Patient Advisor
Bay Medical Group
This job is now closed
Job summary
We are currently looking for enthusiastic, customer focused Patient Advisors to join our friendly team working on reception and in our phone room. This is a vital role and requires strong customer service skills. Previous NHS experience is not necessary, but you should have a real interest in being part of team working to improve patient outcomes.
Vacancy E : We are happy to consider applications for full or part time hours (30-37.5 hrs pw). As a Patient Advisor you will work flexibly between 7.30am - 8pm, Monday to Friday. This is a floating hours vacancy whereby you will be given your rota 2 weeks in advance.
We operate out of 5 sites across Morecambe and as a Patient Advisor whilst you will have one site identified as your main site, you may be asked to work in any of these. You will also be rota'd to work some of your shifts in the phone room at West End.
We are keen to hear from you if you enjoy providing outstanding customer service, and have excellent communication and IT skills. We are looking for a flexible approach and good team work.
We offer an excellent in depth training plan over a number of weeks. As a Patient Advisor we can offer training opportunities such as medical terminology courses and NVQ's.
Interview date week commencing 13th May 2024
Main duties of the job
Act as an ambassador for the Practice, presenting a positive and welcoming image to patients, visitors.
Be the first point of contact for all patients/visitors attending or contacting the Practice via telephone and online.
Work as part of the Practice team and provide a key point of contact for communication between all patients, members of the primary health care team, secondary care and other associated healthcare professionals, voluntary services, and outside agencies.
Work in line with our established processes, policies, and procedures to provide a comprehensive high-quality service.
Responsible for the general administrative duties and reception duties within the Practice.
Working for us we can offer you:
A comprehensive induction to the role and training plan
Access to the NHS Pension Scheme
Possible career development in customer service, health care and administration
Incremental annual leave scheme starting at 20 days annual leave plus 8 Bank Holidays, and increasing by 1 day each year to 25 days annual leave plus 8 Bank Holidays after 5 years service (all pro rata)
Access to Occupational Sick Pay scheme after one year.
Access to NHS discount scheme
Cycle to work scheme
About us
Bay Medical Group is proud to be the single at scale provider of general practice services to the population of Morecambe and Heysham. We are based in 5 sites across the town and have a patient population of c54,000. Operating in a distinct geographical area we established Bay Primary Care Network (PCN) in 2019 and work closely with other service providers and voluntary sector to improve the health and wellbeing of our local population.
For further information about the benefits of working for us visit https://www.baymedicalgroup.co.uk/benefits
We are pleased to take part on the Mind Mental Health Charity Workplace Index and receive a bronze award for the second year running as an employer achieving change.
Bay Medical Group - for happier, healthier people
We reserve the right toclosethisvacancy earlyif we receive sufficient applications for the role.
Date posted
12 April 2024
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3044-24-0006
Job locations
1 Heysham Road
Morecambe
Lancashire
LA3 1DA
Employer details
Employer name
Bay Medical Group
Address
1 Heysham Road
Morecambe
Lancashire
LA3 1DA
Employer's website
https://www.baymedicalgroup.co.uk/ (Opens in a new tab)
For questions about the job, contact:
Jo McClintock