Customer Service Manager - HCPC Registered
NHS Blood and Transplant
This job is now closed
Job summary
Responsible for developing and maintaining, along with medical colleagues and Patient Blood Management Practitioners, the partnership between NHSBT and the hospitals served by our Barnsley Centre. The Customer Service Manager (CSM) will develop key relationships with hospital transfusion teams, primarily within Hospital Transfusion Laboratories. The CSM will manage the communication and engagement with hospitals, handle complaints and overview performance monitoring.meetings at the Barnsley Centre, and with hospitals served by the centre, regularly.
Main duties of the job
You will be responsible for developing and maintaining effective key relationships with NHSBT service users in the healthcare community. You will act as our primary outward-facing link with hospitals, understanding and interpreting their requirements and expectations against our standards of good transfusion practice and cost effectiveness. You will work with other NHSBT departments to promote and implement change ensuring a consistent, professional level of service is achieved. You will drive resolution of any issues, complaints and feedback raised by external and internal customers through formal and informal routes to improve our services. You will promote a customer service ethos within NHSBT and contribute to the strategic direction of the directorate, leading or participating in projects to improve our products and services. You will act as an advocate for the community, promoting our objectives and strategic direction and providing high quality information on blood components and services. You will be required to travel and spend time away from base, with prior notice.
About us
At NHS Blood and Transplant, were incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. Its an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever
Date posted
12 April 2024
Pay scheme
Agenda for change
Band
Band 7
Salary
£43,742 to £50,056 a year
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
003921
Job locations
Unit D, Capitol Way
Dodworth
Barnsley
South Yorkshire
S75 3FG
National Blood Service
Vincent Drive
Birmingham
B15 2SG
Nhs Bt
Northway
Filton
Bristol
BS34 7QH
Nhs Blood & Transplant
Charcot Road
London
NW9 5BG
National Blood Service
Plymouth Grove
Manchester
M13 9LL
Nhs B T
75 Cranmer Terrace
London
SW17 0RB
Employer details
Employer name
NHS Blood and Transplant
Address
Unit D, Capitol Way
Dodworth
Barnsley
South Yorkshire
S75 3FG
Employer's website
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