Administrator

Tyneside Surgical Services

This job is now closed

Job summary

Tyneside Surgical Services, an independent provider of NHS care is looking for enthusiastic and motivated individual/s to join our busy administration team based on the Queen Elizabeth Hospital site at Gateshead. Applications are welcome from suitably experienced administrators/ medical secretaries willing to work as part of a team delivering surgical services. This role is full time but we would also consider part time and job share.

The successful candidate will provide administrative/ medical secretary support service across a range of clinical services. The post holder must be able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills. Knowledge of IT packages and their applications are essential. Previous experience of working within the healthcare environment would be advantageous but not necessary.

This is a fast paced environment and attention to detail is essential.

Main duties of the job

Co-ordinate the availability and the provision of consultant surgeons and clinical support staff to facilitate care delivery for outpatient and operative care.
Communicate with clinical staff and hospital operation staff to coordinate the patient journey from first referral to discharge.
Support the process when required in relation to the investigation and clinical incidents, and complaints in accordance with policies.
Develop and maintain effective channels of communication with colleagues, Consultant Surgeons, Nurse Practitioners, administrators, and the senior management team.
Ensure timely, accurate and clear communication is delivered to patients in regards to their pathway of care.
Manage the patient process from commencement to final appointment in line with patient pathways to meet diagnostic and waiting time targets.
This varied and interesting role is pivotal to support all aspects of the patient’s pathway and does include audio typing of key patient correspondence. This may include providing administration support to the nursing team. Ideally you will be familiar with the 18 week referral to treatment period.
You must be flexible in your approach and have a good working knowledge of Microsoft packages.

About us

Tyneside Surgical Services is an independent provider who treats a wide range of specialities. Established in 2007, the company has continued to grow and is now developing a day-case facility within the Team valley site in Gateshead. The new facility will comprise of a theatre, a day-case unit, endoscopy, outpatient clinic facility as well as having a MRI suite with access to ultrasound scanning

Date posted

10 April 2024

Pay scheme

Other

Salary

£18,600 to £22,000 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

U0102-24-0002

Job locations

19 Fellsdyke Court

Gateshead

Tyne And Wear

NE10 9SB

Independent House

Gateshead

Tyne And Wear

NE11 0HF

Job description

Job responsibilities

Administrator

Organisation and Introduction

We are seeking a highly motivated and dynamic individual with excellent communication skills to provide administrative support services across a range of clinical services.

Job Purpose

To manage all clinical correspondence from a range of clinical specialities and communicate with a wide variety of stakeholders.
To co-ordinate the availability and provision of medical and practitioner staff to support patient activity.
To co-ordinate and be accountable for the flow of patients throughout the 18 week referral to treatment period for elective care.
To manage the administration of pre-assessment appointments, admission, discharge and the follow up process.
To type ad-hoc clinical correspondence for TSS consultant activity.
To safely manage patient information in line with information governance and NHS patient confidentiality.

Primary duties and areas of responsibility

Co-ordinate the availability and the provision of consultant surgeons and clinical support staff to facilitate care delivery for outpatient and operative care.
Communicate with clinical staff and hospital operation staff to coordinate the patient journey from first referral to discharge.
Support the process when required in relation to the investigation and clinical incidents, and complaints in accordance with policies.
Develop and maintain effective channels of communication with colleagues, Consultant Surgeons, Nurse Practitioners, administrators, and the senior management team.
Ensure timely, accurate and clear communication is delivered to patients in regards to their pathway of care.
Manage the patient process from commencement to final appointment in line with patient pathways to meet diagnostic and waiting time targets.

Skill set required

Sound experience of implementing administrative processes with an eye for detail

Ability to learn the management of the 18 week pathways and waiting time targets

Ability to adapt to hospital processes, particularly in relation to waiting lists, theatres and outpatients

Ability to multitask and prioritise a mixed workload effectively and work in a methodical manner

Ability to be quickly competent in the use of various computer systems/applications

Capable of working alone or as part of a team and with minimal supervision

Manage and maintain professional staff relationships with all members of the multidisciplinary team.

Complete tasks against short time frames and in the required format

Be able to prioritise workload without direct supervision.
Good key board skills, a sound grasp of information technology and the ability to learn new systems

Experience

Previous administrative experience, within the healthcare environment
Good key board skills, a sound grasp of information technology and the ability to learn new systems
Experience of working independently.
Experience of working to strict deadlines

Knowledge of IT packages and their application is essential.

Job description

Job responsibilities

Administrator

Organisation and Introduction

We are seeking a highly motivated and dynamic individual with excellent communication skills to provide administrative support services across a range of clinical services.

Job Purpose

To manage all clinical correspondence from a range of clinical specialities and communicate with a wide variety of stakeholders.
To co-ordinate the availability and provision of medical and practitioner staff to support patient activity.
To co-ordinate and be accountable for the flow of patients throughout the 18 week referral to treatment period for elective care.
To manage the administration of pre-assessment appointments, admission, discharge and the follow up process.
To type ad-hoc clinical correspondence for TSS consultant activity.
To safely manage patient information in line with information governance and NHS patient confidentiality.

Primary duties and areas of responsibility

Co-ordinate the availability and the provision of consultant surgeons and clinical support staff to facilitate care delivery for outpatient and operative care.
Communicate with clinical staff and hospital operation staff to coordinate the patient journey from first referral to discharge.
Support the process when required in relation to the investigation and clinical incidents, and complaints in accordance with policies.
Develop and maintain effective channels of communication with colleagues, Consultant Surgeons, Nurse Practitioners, administrators, and the senior management team.
Ensure timely, accurate and clear communication is delivered to patients in regards to their pathway of care.
Manage the patient process from commencement to final appointment in line with patient pathways to meet diagnostic and waiting time targets.