Applications System Administrators Lead

Salary: £ 34,028.93

Knowledge of Clinical Systems would be advantageous

Location: Gosforth (hybrid working)

We have an exciting new role and opportunity to join our IT team here at Everyturn.

You will manage the Clinical Systems Management function, overseeing the administration of Everyturn’s new clinical management systems being implemented under Project Heart, including ongoing business as usual support, maintaining both the system’s security and operational efficiency. This includes providing configuration, training and troubleshooting, including backup, security management, user account management, user guidance and applications support.

About the role

Everyturn has launched Project Heart in 2024, a strategic initiative to deliver a comprehensive digital transformation within our organisation, focusing on front-line talking therapies, community and crisis services, and registered services by replacing current systems with industry leading clinical management systems. Project Heart seeks to enhance operational effectiveness, achieve clinical excellence, and elevate the overall patient experience. The project involves decommissioning our legacy clinical management system and adopting industry-leading off-the-shelf products and configurable solutions from reputable vendors.

You will be responsible for ensuring that all system management and administration is in place for the clinical systems supported by the IT Department. Also, ensuring that resources are in place to safely manage and run the systems effectively. This post will also manage the interactions between the IT departmental System Managers and Service Managers, including Forums and communications.

You will also oversee the management of day-to-day system activity of the clinical and administrative staff within the new Clinic Management System(s) and line management of 2 Clinical System Administrators.

As part of the Project Heart team, you will be overseeing configuration and set up activity, testing, training, and transition to business as usual and will report to the IT Operational Manager.

This role requires excellent communication and people skills including the ability to explain technical concepts in clear concise understandable terms. 

About you 

• SVQ/HNC in Office Administration/IT or relevant subject and evidence of ongoing CPD
• ITIL certification is desirable.
• Professional certifications or equivalent relevant demonstrable experience in managing enterprise IT systems.
• Proficient in the use of MS Office suite of applications (MS Teams, Word, Excel, PowerPoint, Visio, Outlook etc)
• Well-developed problem solving and analytical skills.
• Strong interpersonal, time management, negotiation and influencing skills with IT suppliers.
• Effective communication skills, written and verbal.
• Knowledge of Rio and PCMIS or other clinical systems is desirable.
• Ability to lead and manage a team of system managers and administrators.

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
• Enhanced pension
• Wagestream - ability to release earnings, giving you instant access to your pay
• Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer.

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.