Housekeeper

Norfolk Community Health and Care NHS Trust

Information:

This job is now closed

Job summary

We require a friendly and enthusiastic part-time individual to join a highly motivated, dedicated team of Housekeepers across the specialist services. You will be working across various sites including Caroline House, Pine Cottage and Beech ward at Norwich Community Hospital. Housekeepers are an integral part of the team, and this role adds to the patients experience by providing a high-quality cleaning and catering service. The aim will be to ensure a clean safe environment and catering provision for clients, of which in-house training can be provided

Main duties of the job

Maintenance of the environment.

Ensure a high standard of cleanliness is maintained in all areas and that they adhere to the control of infection guidance.

To support the provision of safe, good quality food and drink to meet the individual needs of the patients

Ensure that equipment is in good working order at all times, liaising with the maintenance services.

Ensure the environment complies with current health and safety regulations.

Be responsible for ordering all necessary supplies using the EROS system.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Date posted

10 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

839-5939559-RB-B

Job locations

Specialist Inpatient Units (inc. Beech/ Caroline House/ Pine Cottage)

Norwich

NR2 3TU


Job description

Job responsibilities

The main element of the role is to ensure the delivery of cleaning, nutrition/catering and minor maintenance together with other specified tasks to meet individual patient needs as determined by the ward manager, supported by the Band 4 Housekeeper.

Working with cleaning contractors, to ensure high standards of the above are delivered, escalating any concerns which are identified and not rectified in a timely way to the Band 4 Housekeeper.

Establish relationships with patients, families and friends and help them to access the services provided by our unit and signpost to other services as appropriate.

To be active in induction of new staff, in relation to familiarisation with the environment and housekeeping processes as appropriate.

Communicate relevant information regarding the housekeeper role to the ward team.

Ensure good record keeping relevant to the role to ensure audit trails for CQC purposes and to meet other required standards.

Complete audits and actions plans as identified by the Ward Manager, with the support of the Band 4 Housekeeper, to ensure effective monitoring and management of the service to meet commissioning and quality care standards.

Job description

Job responsibilities

The main element of the role is to ensure the delivery of cleaning, nutrition/catering and minor maintenance together with other specified tasks to meet individual patient needs as determined by the ward manager, supported by the Band 4 Housekeeper.

Working with cleaning contractors, to ensure high standards of the above are delivered, escalating any concerns which are identified and not rectified in a timely way to the Band 4 Housekeeper.

Establish relationships with patients, families and friends and help them to access the services provided by our unit and signpost to other services as appropriate.

To be active in induction of new staff, in relation to familiarisation with the environment and housekeeping processes as appropriate.

Communicate relevant information regarding the housekeeper role to the ward team.

Ensure good record keeping relevant to the role to ensure audit trails for CQC purposes and to meet other required standards.

Complete audits and actions plans as identified by the Ward Manager, with the support of the Band 4 Housekeeper, to ensure effective monitoring and management of the service to meet commissioning and quality care standards.

Person Specification

Qualifications

Essential

  • Some experience within care setting
  • Good basic IT / standard keyboard skills
  • Working with people
  • English at GCSE level C or equivalent
  • Experience/understanding of customer care

Desirable

  • NVQ Level 2
  • Care certificate

Communication

Essential

  • Good basic IT / standard keyboard skills
  • Good communication skills

Experience

Essential

  • Good time management skills
  • A team player
  • Working with people

Personal attributes

Essential

  • Good interpersonal skills
  • Motivation, enthusiasm, confidence
  • Ability to work both well with others and independently
  • Ability to work flexibly to meet the needs of the service
  • Willing to take instruction
  • Respectful of individual differences
  • Caring, compassionate, commitment to excellent patient care
  • Positive attitude. Conscientious. Enthusiastic . Caring. Team worker

Desirable

  • Keen to learn and develop into the role
Person Specification

Qualifications

Essential

  • Some experience within care setting
  • Good basic IT / standard keyboard skills
  • Working with people
  • English at GCSE level C or equivalent
  • Experience/understanding of customer care

Desirable

  • NVQ Level 2
  • Care certificate

Communication

Essential

  • Good basic IT / standard keyboard skills
  • Good communication skills

Experience

Essential

  • Good time management skills
  • A team player
  • Working with people

Personal attributes

Essential

  • Good interpersonal skills
  • Motivation, enthusiasm, confidence
  • Ability to work both well with others and independently
  • Ability to work flexibly to meet the needs of the service
  • Willing to take instruction
  • Respectful of individual differences
  • Caring, compassionate, commitment to excellent patient care
  • Positive attitude. Conscientious. Enthusiastic . Caring. Team worker

Desirable

  • Keen to learn and develop into the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Specialist Inpatient Units (inc. Beech/ Caroline House/ Pine Cottage)

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Specialist Inpatient Units (inc. Beech/ Caroline House/ Pine Cottage)

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Ward Manager

Amy Clarke

amy.clarke@nchc.nhs.uk

01603272620

Date posted

10 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

839-5939559-RB-B

Job locations

Specialist Inpatient Units (inc. Beech/ Caroline House/ Pine Cottage)

Norwich

NR2 3TU


Supporting documents

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