Up to 12 month FTC, Full time, 36 hours p.w.
Redhill
Job Description - Supported Housing Assistant
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.
Want to be part of this? We’re currently recruiting for a Supported Housing Assistant to join our Housing Services team.
What you’ll achieve in the role:
The overall purpose of this role is to support Temporary Accommodation and Supported Housing teams with administrative support and front facing duties, and manage issues relating to tenancy law.
Key responsibilities include:
To provide administrative support to Temporary Accommodation Officers and Support Coordinators, including taking team calls when colleagues are out of the office.
To work collaboratively with other colleagues within Raven to assist with the delivery of Raven’s support service.
To support and manage the team’s appointments and raise repairs whilst responding to customer queries and monitoring actions on Raven’s housing management system.
To ensure compliance with other relevant legislation and internal procedures, including health and safety and fire procedures.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
Excellent customer service and communication skills, to ensure customer and colleague understanding and clarity.
Good organisation and administrative skills with the ability to use IT systems effectively.
Previous experience of providing administrative skills, including the ability to identify and raise general maintenance tasks.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email: recruitment@ravenht.org.uk, or phone us on 0300 123 3399.