An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Deskside Support Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 – 6 months. The role is paying up to £194.00 per day working 37.5 hours a week between 07:30 – 17:30 Monday – Thursday and 07:30 – 16:00 Fridays
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Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals
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Role Overview
Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and employee rates at the on-site restaurant.
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The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.
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 Primary role requirements:
- Responsible for maintaining and promoting highest level of service to the client
- Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
- Responsible for Incident ticket handling, escalation, and problem diagnosis
- Desktop / Laptop / VDI – build, configuration, and deployment to end users
- Assist with software installation / deployment
- Assist with Smarthphone deployments
Secondary role requirements:
- Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
- Hardware installation / upgrade / break fix for desktop, laptop, and server
- Smarthpone support
- Assisting with customer projects
- Create and update procedural documentation
- Basic telephony support and cable patching
- Provide second line operational support across a variety of platforms.
- Initial investigation and reporting of network failures.
Essential Skills and Qualifications:
- Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support
- Knowledge of Microsoft Office 2010 onwards
- Working knowledge of Active Directory – Users and Computers
- Have an understanding of DNS, DHCP
- Working knowledge of Cisco AnyConnect VPN
- RSA Secure Login administration
- Proven and demonstrable software and hardware troubleshooting skills
- Knowledge of Microsoft SCCM and OS / Application deployment
- Good written communication: concise and accurate call logging, documentation, and email correspondence
- Able to work well as part of a team or independently
Desirable skills / qualifications:
- ITIL Version 3/4 Foundation
- CompTia A+ Certification
- Microsoft Windows 7/10 training and certification
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