Property Services Coordinator

Are you a natural at building rapport? Have a talent for resolving issues? Looking to showcase your skills within a fantastic team during one of our busiest seasons to date?

We are seeking our newest service-driven, organised professionals to join our vibrant, high-energy Property Services Team at our Chester head office.

Joining our newly-created team, you will be on the frontline of our business, coordinating the day-to-day operations of our property services maintenance and housekeeping teams, acting as the primary contact for scheduling maintenance and housekeeping related workflow within property services across our Regional Brands and Sykes Holiday Cottages properties.

In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits! 

💸 Paying a salary of £22,308 per annum 
👉🏽 Shifts covering 5 days out of 7, Mon-Sat, 9am-5.30pm and Sun, 10am-6pm.
💯 Plus access to our annual STIP (annual company-wide bonus) scheme with an additional 10% of your salary
🏖️ 33 days annual leave including bank holidays 
🎂 Plus an additional day off for your Birthday 
🤝 Plus an additional two volunteering days per year 
🏠 Flexible hybrid-working with two days a week from our Chester head office post 6 months probation 
🍼 An enhanced maternity and paternity policy 
🌈 Inclusive and supportive work environment
✨ Employee discounts and benefits with your wellbeing at the centre 
🌍 Opportunities for career progression, personal development and opportunities to be recognised 
💡 Comprehensive training and development programs to set you up for success
🎓 Study support for additional qualifications, courses and accreditations 
💙 Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
🏋️‍♀️ On-site gym at our Chester HQ
🦮 Regular social events including weekly Breakfast Club and 'Bring your Dog to Work' day! 

Working as a key member of our newly created HUB team, our newest Property Services Coordinator will ensure the daily running's of our property services and maintenance teams, hosting daily meetings with Maintenance Managers across our Regional Brands and Sykes Holiday Cottages, building rapport with Owners, creating excellent relationships with tradesman and suppliers and progressing guest complaints to your Line Manager. 

Other adhoc responsibilities will see you administering compliance documents, scheduling property checks, administering recharges and distributing work to the Brands and Sykes teams. This is the perfect opportunity for those able to stay organised and focussed to resolve issues quickly and accurately as you liaise with customers, owners and suppliers to complete work and direct arrange or assist with scheduling third party services so properties remain compliant and suitable for letting. 

We are looking for those who can share in our vision for delivering the very best in service to our Customers and Owners as you deliver in the following areas:

• Coordinating the day-to-day operation of the property services maintenance and housekeeping schedules, within the brands and Sykes, hosting daily meetings with the maintenance managers in brands and Sykes, building an essential rapport with our owners, creating excellent relationships with tradesman and suppliers.
• Progressing guest complaints, facilitating compliance documents, scheduling property checks, administering recharges, and making non-stock purchases.
• Monitoring the enterprise inbox and responding and progressing to property services matters that arise, immediately.
• Monitoring case files and responding and progressing to property services matters that arise, promptly and with SLA.
• Monitoring NPS feedback and progressing any work that has been assigned to you.
• Controlling the daily workload, by ensuring regular contact is made with the PS HUB team to the brands and Sykes, recording completed jobs, jobs pending and outstanding work, and rescheduling accordingly.
• Reporting on Informing guest and owners of progress of works, through the PS HUB team.
• Identifying any operational issues and reporting them to the Property services manager and/or the Maintenance manager-housekeeping managers within the brands and Sykes
• Work closely with our Chester Customer Service team, to efficiently handle any complaints regarding holidaymakers or owners to resolve potential issues in a timely fashion.
• Provide a weekly report summary, representative of the PS HUB team performance, highlighting the highs and lows to feed into a report, for the Property Services Manager to be collated by them, then submitted to the Head of Property services.

We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success! 

By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. 

First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills: 

• Excellent customer service skills
• Excellent verbal and written communications
• Excellent organisational skills
• Great attention to detail
• Ability to problem solve
• Forward thinking
• Task management
• Skilled in Enterprise, KEA and Excel
• IT literate and familiar with different internal company systems

• Confidence to speak to owners regularly
• Knowledge of the brands and Sykes properties
• Knowledge of trades
• Good under pressure
• Strong resolution skills
• Holiday let/hospitality industry experience.
• Knowledge of basic Property Maintenance

Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.

The Forge Holiday Group encompasses Sykes Holiday Cottages, Forest Holidays, UKcaravans4hire and Bachcare in New Zealand and unites us under four company values, which are the foundations of every aspect of our business and remain at the heart of everything we do. By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy.

Diversity and Inclusion:

Here at the Sykes Cottages Family, we encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.

Hybrid Working:

We are proud to support hybrid-working across the business, with a mixture or remote and office working available. This will be discussed during your interview.