This position is no longer open for applications

Customer Relations Officer

£13.54 per hour

Temporary 3 months initially but likely to extend

Monday to Friday working either 8.30am to 5.00pm or 9.00am to 5.30pm

Office based in Bedford

Tate have an exciting opportunity with a prestigious brand in Bedford. We are seeking candidates with strong communication skills to join a fast-paced Customer Service department. This role requires regular liaison with customers via telephone therefore, it is essential to have a professional and approachable telephone manner. You must have previous experience within a call centre in a Customer Service role.

Duties and Responsibilities:

• Follow step by step process from first point of contact
• Record information received from customers accurately
• Resolve complaints with a professional and positive manner
• Ensure you follow Data Protection and Financial conduct guidelines
• Support customers with all queries
• Make refunds to customers
• Liaise with approx.30 customers daily

Requirements:

• Strong communication skills both verbal and written
• Must have customer service experience
• Previous complaint handling experience desired but not essential
• Ideally you will have worked with regulated complaints (FCA)
• Attention to detail
• Good grammar to write email replies to customers
• Professional and positive telephone manner
• Team player
• Efficient on Microsoft office

We are looking for 3 candidates that are available to start immediately, if you have the relevant experience required for the role please apply and we will be in touch shortly.