Receptionist

Job description

Job responsibilities

Job Description

Medical Receptionist

Operating Telecommunications System

Receive and make Practice telephone calls, e.g. dealing with patient queries.

Reconnecting regular telephone service, diversion of telephone to night service.

Maintaining telephone directory of necessary telephone contacts.

Receiving and recording messages for Doctors and other members of staff, ensuring that any information about unresolved matters is passed on.

Reporting faults associated with Norstar telephone system.

Operation Of Computer Clinic System

Adding and cancelling appointments on computerised system.

Identifying patient details and amending where necessary.

Generating repeat prescription orders and printing.

Reporting faults with hardware or software relating to Vision medical system to supervisor.

Inputting requests for Home Visits onto the computer.

Using Electronic Mail to sent and receive messages, internally and externally.

Receive and Assist Patients

Deal with patient enquires including registering patients, explaining surgery procedures and giving general advice relating to non-clinical issues.

Identify and pass on patient prescription sheets.

Collect and record dispensing/private fees and provide receipts where applicable.

Inform patients of complaints procedures and log any informal complaints.

Order ambulance transport for patient when required.

Retrieve and File Medical Notes

Retrieve and forward medical notes to GPs, Practice Nurses and other Health Care Professionals when requested.

Retrieve and forward necessary claim forms to GPs and other Health Care Professionals.

Prepare and file records and any documents for clinics.

Filing and extracting records and any documents required in the Doctors general work.

Stock Control

Ensuring an adequate supply of stationary, documents, bottles etc.

Maintain Reception Area

Making sure any displays/patient notices are kept tidy and up to date.

Making sure the reception desk is attended at all times.

Security of Premises

Opening and closing premises when necessary.

ANY OTHER DUTIES APPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS.

Person Specification

Qualifications

Essential

• Good standard of general education
• Standard Grade Mathematics or Equivalent
• Standard Grade English or Equivalent

Desirable

• NVQ in Customer Service or Administration

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service

Desirable

• Experience of working within a General Practice Reception environment
• Practical experience of INPS Vision or other medical computerised recording systems

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills

Desirable

• Typing skills (preferably in a medical environment)

Knowledge

Desirable

• An understanding of a General Practice Reception environment

Behaviours

Essential

• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Self motivated
• Flexibility
• Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradley's Practice

Address

Buckley Medical Centre

Alltami Road

Buckley

Flintshire

CH7 3PG

Employer's website

http://www.bradleyspractice.wales.nhs.uk/home (Opens in a new tab)